The trial Qieto pair of contacts included in my purchase was greatly appreciated especially when they turned out to be far more comfy to wear than my ordered Bausch & Lomb contacts!! Thank you so much... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great communication about delivery, from accepting payment, when product is sent, when it reaches your zone and even when your local courier has it and when it is at your door or box, would highly rec... Toon meer
Bedrijf heeft geantwoord
My order took about 3 weeks to arrive, I had to contact supplier, then nz post wait for reply then they ordered my a new box which then my original order arrived then had to muck around returning the... Toon meer
I have been using Quicklens for many years with no issue, however my most recent purchase has been disappointing. My toric lens order (normally takes about 4-5 weeks) - I am still waiting for i... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
274 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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have found the quality isn't as good as…
have found the quality isn't as good as it once was
5 mei 2025
Antwoord van QUICKLENS
Thank you for your feedback. We sincerely apologize that our service did not meet your expectations.
We will be happy to support you further if you could let us know which item you are not happy with by emailing us at info@quicklens.co.nz. We look forward to hearing from you soon.
excellent great
29 april 2025
Antwoord van QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Easy purchase, never missed an order
Ive purchased my contact lenses from Quiklens for many years. Easy to order and never had problem with my purchases. Delivery always quick too
6 mei 2025
Antwoord van QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Antwoord van QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
order not completed over 8 weeks so far
I ordered in April and still do not have my contacts. It usually takes 6 weeks but not this time.
I have ordered from a different supplier without Quick in their name and they delivered in 2 weeks.
So still waiting for this order to be completed. I will keep ordering from you guys in the future.
17 april 2025
I had to wait too long to get my…
I had to wait too long to get my purchase. The response was quick after I enquired about the purchase. However I wondered if my order was only actioned after my enquiry.
23 april 2025
Great price and good service
Quicklens always offer great prices on their lenses, it takes a bit longer to get to NZ but worth it for the cost savings
23 april 2025
Antwoord van QUICKLENS
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Antwoord van QUICKLENS
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reliable
Buying from Quicklens for the past 5 years,there has never been any issues, a trustworthy company that I will continue to use.
9 april 2025
Antwoord van QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Antwoord van QUICKLENS
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Normally good, except when they arn't....
I have been using Quicklens for many years with no issue, however my most recent purchase has been disappointing.
My toric lens order (normally takes about 4-5 weeks) - I am still waiting for it and we are at 9 weeks waiting now. I have emailed several times and have got an apology email saying it wont arrive for another month (this has happened twice), but no attempt to give any compensation or anything (a discount code for next time? Anything!!?)
So here I am, at 9 weeks waiting... and they said it will still be another few weeks away 😥
11 april 2025
Antwoord van QUICKLENS
Thank you for your review. We are very sorry that you were not satisfied with our service. Unfortunately, our distribution centre could not receive your order items sooner, and it took a lot longer to dispatch your order than we thought it would.
Fortunately, we confirmed that the rest of your order was dispatched on 19/06/2025, and you will receive a Dispatch Information email by the end of 20/06/2025.
Once again, we are very sorry for the delay, and we hope you will receive the rest of your order soon.
Great quality and price
10 april 2025
Antwoord van QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Good deal and correct product
The products are correct from the order, and the price is reasonable comparison with other sellers. Unfortunately, it takes long days for the shipping to be arrived, though the lens is very common which can be found from other sellers online and in shopping malls.
9 april 2025
Antwoord van QUICKLENS
Thank you for your review.
We checked your order on our system and found out that it was cancelled as you chose the bank transfer as payment, but we did not receive the payment within 14 days. We emailed you on 14/04/2025 to inform you as well.
We hope this information helps.
Please feel free to email us if you have further questions regarding this order.
Antwoord van QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
You no longer stock fortnightly…
You no longer stock fortnightly bi-focals and this was a problem. THen got the next best thing and it doesn't have a proper description of how strong the 'progressive' part of the lens is, I went for 'medium' and it was far too strong and I haven't been able to wear them. Medium would be 1.5 not 2.5!
So unfortunately a waste of money.
1 januari 2025
Antwoord van QUICKLENS
Thank you for your review. We checked our system and confirmed that the item you ordered was ADD (HI). Please kindly check with the Order Confirmation email we sent on 01/01/2025.
Unfortunately, we are unable to accept exchanges for prescription errors or items that have already been opened. We appreciate your understanding.
Poor quality lens
I ordered the same brand of contacts I've been using for years and have made no changes to my routine for wearing, cleaning and storing my lens but this batch of lens have caused me a lot of issues. I'm getting about a week rather than a fortnight out of them and have had lots of issues with the lens splitting or causing irritation despite proper care and hygiene. I switched back to using my last set of lenses I had from a prior order and didn't have problems so the issue is with the lens not my eyes or environment etc. I've tried the second box as I ordered a few in the same order and its just as bad. Very disappointing. Won't be ordering from here again.
22 maart 2025
Antwoord van QUICKLENS
Thank you for your review. We are very sorry that you were not satisfied with our product.
All contact lenses are made under very strict guidelines however,
sometimes in the manufacturing process defective lenses can occur
although this is rare. We are happy to send you a replacement lens. Please check the email we sent to you. Thank you.
Qieto contacts are fantastic!
The trial Qieto pair of contacts included in my purchase was greatly appreciated especially when they turned out to be far more comfy to wear than my ordered Bausch & Lomb contacts!! Thank you so much, you presume cheap ones are not good but certainly not in this case.
15 maart 2025
Antwoord van QUICKLENS
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
My order was delayed and has only…
My order was delayed and has only fulfilled partially.
Placed an order for four boxes, one got delivered after six weeks.
No communications with respect to the delivery of outstanding three boxes.
27 februari 2025
Antwoord van QUICKLENS
Thank you for your review. We are very sorry that you were not satisfied with our service.
We have checked our system and found that you placed an order for only 2 boxes (not 4 boxes). (Please refer to the "[QUICKLENS] Credit card payment completed" email you received.)
We have already dispatched 1 box and our distribution centre are expecting to receive the rest of your order (1 box of MYDAY MULTIFOCAL) from the supplier between the 15th and 20th of May as we informed you by email on 08/05/2025. If you can't wait any longer and would like to cancel this item, please kindly let us know by email. We will organise to refund for the item.
We apologise for the inconvenience caused this time.
Quicklens Good but not that Quick
Ordering process good. Price too expensive of course. However delivery was 10 days which is not quick and "quick" is in the name. Everything was great otherwise.
5 maart 2025
Antwoord van QUICKLENS
Thank you for your review. We are very sorry that you were not satisfied with our service.
We checked our system and found out that we dispatched your order the very next day you placed your order.
Please be advised that your order is dispatched from our distribution centre in Singapore, and normally the delivery takes seven to ten working days after we ship, as we explain on our website.
We hope this information will help.
Once again, thank you so much for your valuable feedback.
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