Quick Man and Van Reviews 788

The website offers 2 spaces for passengers in the cab of the van but the driver brought his wife and child with him leaving me stranded as there was no space for me in the van. I had selected the ‘driver helping’ option and with the website stating there will be 2 spaces in the cab for passengers, anyone with a brain would assume that would mean space for me, but no. The driver was then very unhelpful, shrugged and suggested I get an uber or the train (both very expensive and time consuming).

I managed to get a car to drive me to my second destination, roughly a 40 minute drive. Even though I left 25 minutes after the van driver we arrived at the same time…so I would like to know what he was doing for that half an hour.

At the second destination, after I had moved all of my possessions into the cargo of the van, the driver suggested that I could sit inside the cargo next to my heavy furniture…very dangerous, very unsafe and very illegal.

I then had to organise separate travel to my final destination, roughly a 35 minute drive. I was picked up 15 minutes after the driver yet we arrived at the final destination at the same time, so again I would like to know what he was doing for that extra time…especially as he had the cheek to charge me over time even though he was the reason for the delays!

I have tried to reach out to the head office to complain but they have been absolutely useless and rude.

I would not at all recommend this company.

Edit: The company has laughably replied to my review trying to make absurd complaints.

Refusing to believe the customer when it was suggested that I ride in the cargo just because the driver said that’s not true - of course he said that because it is illegal to drive with someone in the cargo and would get in trouble otherwise.

I traveled on the exact same day, half an hour after the van had left my first property and there is no justifiable cause that would delay the van to the extent we arrived at practically the same time.

Via email, they have been completely cavalier of my issues and have dismissed my examples of accurate estimated travel times after trying to provide their own.

My review is accurate and yet they still try to dismiss me. I implore people never to use this awful company unless they want to pay through the nose after being left stranded.

I originally left this review on Google Maps 10 months ago. Since then, the company appears to have taken down their Google Maps page, so I'm reposting here because I think it's important that others can find it.

After my original review, they responded on Google Maps and emailed me privately on 13/06/2025. In sum, they argued that posting almost a year after the event was unfair, that I never gave them a chance to investigate or take corrective action, and that doing so without contacting them first created a misleading impression of their company. I addressed most of these points in my original review, and regardless, none of it changes what actually happened to me. But they didn't stop there. In their email, they characterised my account as a "skewed narrative" creating a "misleading and potentially false impression," and implied my review could be considered defamatory and "subject to legal scrutiny”, all while saying in the same email that they were only just beginning to review the matter internally. A company whose instinct, when a customer reports feeling unsafe, is to threaten legal consequences before genuinely investigating is one I would never work with again.

Additionally, it appears the driver is still working for the company, as they are still listed on the website.

My original review (unedited):

I had a terrible experience with this company on 13/09/2024 and am only now comfortable leaving this review after relocating to a new address.

The driver arrived over an hour early, before I was ready, and was hostile and unprofessional from the moment he showed up. Throughout the entire job he complained — about helping me load (despite me repeatedly telling him he didn't need to), about the job being a waste of his time, and about not being paid enough. He complained about driving through Central London even though he knew the route in advance and I had paid extra for the congestion charge (Google Maps showed we didn't even need to enter the congestion zone).

Most concerning was his aggressive pursuit of additional money. I had already paid £72.42 through the website plus £15 in cash for the congestion charge. He repeatedly demanded more cash on top of that. I emptied my wallet and gave him everything I had, but he kept pressing me, asking if that was really all I had, and at one point threatened to abandon the job — despite having plenty of space for my items.

His behaviour made me feel genuinely unsafe. I was concerned enough to share my live location with my partner. Despite my having booked two hours and us finishing early, he complained I was taking too long. By the end I was nearly in tears. He also asked me to leave him a 5-star review during the drive.

I didn't complain to the company at the time because he knew my home address and I was worried about retaliation. Now that I've moved, I feel it's important to warn others. I cannot recommend this company and would strongly advise looking elsewhere for removal services.

Excellent service. The driver was on time, very helpful, and made the move easy for us. Really appreciate it!

Booking online was fast and easy. Our initial moving team had technical issues and were swapped seamlessly by QM&V overnight, with the contact details for the replacement movers provided immediately. Replacement movers were excellent and had no issues at all, perfect service.

Our driver was fantastic. Arrived early, helped out with loading and unloading. A great journey with him (Imran) Certainly recommend the service and will use again. Thank you.

Very easy to use, no issues. Booking process was simple and the driver was great.

The original driver that we originally booked did not show up or respond to our phone calls. When we reached out to quickmanandvan they apologised and arranged for another driver to come out. The driver who did show up (Elvis) came from Birmingham to ensure that our experience was a great one. It is just a shame that other drivers on this platform are unreliable but the way that this was resolved was a great recovery and I would happily use them again

Highly recommend

Really happy with the job done by Elvis. He was on time and the furniture was efficiently moved to storage.

Ehsan was very kind, respectful and helpful. He safely dropped me and my belongings to the destination. I highly recommend his service.

UPDATED: They promptly offered me a partial refund, which is much appreciated, hence I've changed my review.

ORIGINAL REVIEW: Very disappointed with the service. I had booked a Luton van with driver and 1 helper to arrive at my house in Cardiff for moving at 4pm. They charged me £70 at the time of booking.

I was told on the morning of the house move that the driver cancelled the booking and that the only other driver available is for 2pm. I accepted this change. However, neither the driver, nor the helper arrived. After waiting 1 hour, I called their office at 3pm, where the receptionist Ana said she will check with the driver on their ETA.

Ana never called me for any update and then when I called her again at 3:30pm, she said the driver is on his way but she can't give any ETA. She didn't resolve the matter and didn't give any update and then I had to directly call the driver, Emmanuel, who told me an entirely different story. He said that he was waiting for the helper to arrive from Carmarthen and there was no way they both could be at my house before 7pm!!!

Frustrated and stressed, I asked Emmanuel to come without the helper and that I was going to load everything in the van with him. Finally, Emmanuel arrived 150 minutes late at my house at 4:30pm and by that time, our house buyers had already started moving their furniture inside the house, and we had to move everything out on the driveway on our own.

Not only did Quick Man and Van not have the courtesy or the basic decency of offering any refund, they also charged me for the extra helper who NEVER arrived, delayed my house move, didn't communicate anything and constantly LIED about the situation. The only good thing about this whole experience was the driver, Emmanuel, who tried to help as much as he could as it wasn't his job and he was just handed this job on the day AFTER the time the driver was supposed to arrive.

Quick Man and Van might give you an unbelievably low quote but it clearly shows in their service, care and honesty. My advice would be to pay more and book from some place more reputable and reliable.

I had a great experience with Quick Man and Van and would highly recommend their service.

Initially, I booked a van with a driver, but later realised I needed a larger vehicle for my move. Adrian was extremely helpful and accommodating—he quickly arranged the cancellation and only charged a very reasonable admin fee, which I really appreciated.

On the moving day, the driver, Maesuthan Sellathurai, was absolutely outstanding. He worked incredibly hard and managed to handle most of the heavy lifting on his own. He was also very polite, friendly, and professional throughout the entire process, which made a potentially stressful day much easier for us.

I would like to sincerely thank both Adrian and Maesuthan for their excellent service. I wouldn’t hesitate to use them again in the future.

Great service, on time. Highly recommended.

Easy to book and communicate with (we needed to change the booking time a few days before). The driver was excellent - prompt, efficient, friendly and moved everything safely and securely. Would highly recommend.

Great service, the driver kept me informed of his arrival time etc and wouldn’t let me help carry stuff! Definitely recommend

Extremely helpful, polite, strong, careful and quick- would highly recommend

Excellent! Izuchukwu Okongwu arrived on time. He phoned and gave me his ETA before he arrived. He was very efficient, friendly and so helpful. I was trying to help him load things but he had it done in no time. He arrived at his destination, 100 miles away, in excellent time and quickly got the van unloaded and boxes stored in the garage. I cannot recommend him highly enough.

Polite. Efficient. Completed move within the time allotted. Highly recommend.

Happy and satisfied with my experience. The driver was excellent and the head office was quick in sorting out the communication issue with the 1st irresponsive driver confirming my move with a first tier supplier.

Great experience, easy to book and has reliable service