Quick Man and Van Reviews 

828
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I used quick man and van to move a bed across London. The platform was straightforward to help me make the right type of booking for my requirements and the price was competitive. When my origina... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely terrible service. DO NOT USE! Driver turned up late, did not help load the van and instead was on his phone, unloaded three pieces of furniture and then decided to return home as h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Andrii could not have been more professional, polite or helpful. Punctual and fully prepared, he worked fast but never rushed and always with due diligence. A pure pro. Would highly recommend and hope... Toon meer

Beoordeeld met 4 van de 5 sterren

Driver was excellent. Back office support could be improved (responding to email and phone messages, and not requesting cash payment of congestion charge directly to driver. Very relieved the driver s... Toon meer

Bedrijfsgegevens

  1. Rederij
  2. Koeriersbedrijf

Informatie afkomstig van verschillende externe bronnen

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

828 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 73% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,3

Alle reviews

(828)

100 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Pay extra and go local. Avoid at all costs

Avoid at all costs

I booked a few days in advance and recieved a confirmation of my driver. Called him to confirm few days before and he confirmed. On the day he never turned up and wouldn't answer my calls. Called customer service they were unaware. Called 4 times and they say oh his van isn't working and I can cancel. They could not guarantee me a replacement driver at all and said they would call me back. Instead i had to call them back. Avoid these lot at all costs. When you speak to them you will understand. They are not worthy of a star . They lack simple acumen and don't take into consideration everyone's circumstances instead decide to refund you. No compensation . Because of them I had to fork out more as needed to move on the day of booking.

19 januari 2025
Review zonder uitnodiging
Logo Quick Man and Van

Antwoord van Quick Man and Van

We sincerely apologize for the inconvenience caused on the day of your booking. While we understand your frustration, we’d like to clarify that we did offer a replacement driver later that day, but this was not suitable for your schedule. The van breakdown was an unforeseen issue beyond our control, and we promptly issued a full refund as we could not meet your timing requirements. We regret the impact this had on your plans and will continue working to improve our processes to better accommodate unexpected situations in the future.

Beoordeeld met 5 van de 5 sterren

I would like to thank Chirag Dalal for…

I would like to thank Chirag Dalal for his exceptional help on 23/12 this year, he took over the move at the last minute and came through like a true professional. Nothing was too much trouble and he kept to my schedule so well. Thank you Chirag I really am pleased with your help.

23 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really helpful

Adam Gutteridge helped us move our belongings out of storage and he was fantastic. Unfortunately due to the council messing me about I had to change the date and times but he was so accommodating. I would definitely recommend this firm and definitely Adam

11 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Experience

Have had nightmares with man with a van companies in the past. This was perfect. Syed was great and helped me load and unload the van.

9 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bilal Driver

Bilal was very helpful, friendly and professional. He helped me for the moving on 6/11/2024. He arrived on time and everything was stress-free and smooth. Thank you again my friend.

6 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Hired Lewis Removals

Hired Lewis Removals - damaged several of my items with scratches on furniture, broken luggage, and damaged a piece of furniture I could not use again. did not respect the items when loading and unloading (velvet sofa dragged on his van floor). left cloth items in the rain whilst unloading, did not care about items falling to the floor.
The driver himself is not agile to be completing a move, I did a majority of the lifting down 3 flights of stairs, found him to complain quite a lot and simply could not cope with completing the move. Mentioned several times I should've hired a helper - despite mentioning the details of all items of the move, the number of stairs prior to booking. He should have just cancelled the booking instead of agreeing and complaining so much, and doing such a poor job. Would highly recommend to avoid Lewis removals!

12 oktober 2024
Review zonder uitnodiging
Logo Quick Man and Van

Antwoord van Quick Man and Van

Thank you for taking the time to share your feedback. We genuinely regret that your experience with Lewis Removals did not meet your expectations.

We acknowledge that the driver admitted to breaking a leg from the coffee table, and he offered to compensate you on the spot, but you declined. Regarding the broken handle on the old suitcase, the driver used the handle in a normal manner, and it broke due to the weight inside. The driver mentioned that you assured him not to worry about it at the time. However, we understand that feelings can change after the move, and we respect that.

It's important to note that you refused compensation on the spot offered by the driver and we received your damage claim 10 days after the move. As outlined in our terms and conditions, any damage claims must be made within 24 hours after the move to be eligible for compensation. This is to ensure we can address the issue promptly and make a claim with the insurance provider if needed.

We also understand your concerns about the physical assistance required during the move. While we strive to accommodate as much as possible, certain items, like a large velvet sofa, typically require two people for safe handling. Our drivers do their best to manage with the help available on-site, but they may suggest additional help if they find it challenging to move items alone.

Regarding your point about booking based on a list of items and stairs, we cannot physically assess every job in advance, and we rely on customers to provide an accurate description of the move. Our terms and conditions state that it's the customer's responsibility to ensure sufficient manpower is available for handling the items. If the job is beyond what a single driver can manage safely, the driver has the right to suggest additional help or, if necessary, cancel the job. However, this does not waive the payment obligations, as per our policy.

We appreciate your feedback and will continue to work on improving our services. If there’s anything further we can assist with, please let us know.

Beoordeeld met 5 van de 5 sterren

Very good experience with the driver…

Very good experience with the driver and his helper.
They arrived 15 minutes late but the driver call me and told me is on the way and wasn’t his fault for the late time completely understand.
Thank you!

25 oktober 2024
Review zonder uitnodiging

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