Quiksilver.co.uk Reviews 

I bought a pair of slides for my partner (the second pair as he loved the first pair so much he wore them into the ground), however after a few wears around the home and then their first camping trip (day one), one of them fell apart (after 3 wears in total). I have contacted Quiksilver through their support page and via email and get the same automated response asking for photos/ more info (of which I provided in my original claims). I never hear back from them after this. I have tried twice now. Really disappointed with the quality and customer service!!!!

I'm stunned. I ordered an item online from their official UK website on 12th July, I received an order confirmation email and then on 18th July an order shipped (allegedly by Royal Mail) email. The tracking link didn't work. On 27th July I received a thanks for shopping with us email and a request to rate the experience. Since the order hadn't arrived yet I used their online contact form to say I hadn't received my order. I didn't receive a response so on 31st July I sent another message saying I hadn't received my order and that I would chargeback the money they'd taken from my credit card if the issue wasn't resolved. On 1st and 5th August I received automated responses to those two messages saying they have a customer service backlog etc. On 7th August I tried to use their AI chatbot three times to get the status of my order and received an error each time. I contacted my bank and did a chargeback on the money they'd taken. On 12th August I received three emails asking how satisfied I was with the service I'd received from the chatbot. It's so bizarre that they would behave this way, I have heard that if companies have a lot of chargebacks then credit card companies will blacklist them.

Tried to use this company again. Epic fail. They did not ship until 8 days after purchase. They do not answer emails and when they do ship the tracking link does not work. Terrible - I will not be using again!

Wrong item received

Quicksilver sells clothing made from organic cotton. In the sale, it’s a good price but with the sale on sale, it’s a very good price. Free membership means you also get free returns.

Website is easy to use very intuitive, it’s laid out in a logical way everything’s easy to find and they have great sales on

Loved quiksilver, since the eighties. Best surf designed logo ever. The vest is soft,comfortable and keeps the chill off, if riding in board shorts and just the Rashy.

All produces delivered within the specified time, kept in the loop with the shipment. Well made, you can see it is good quality.

My order hasn’t been delivered yet. It’s been nearly 2 months. No updates.

Item not received yet! Taking a while

I ordered a gift on July 22nd. After hearing nothing, I chased them and was told there was a delay. Magically, the very next day I got an email saying my order had shipped, but the tracking link was completely dead. I contacted them again over a week later, only for them to admit the order is actually still delayed. It is impossible to get a straight answer or speak to a human instead of a useless chatbot. I am now demanding a refund and preparing to dispute the charge with my bank. Avoid this company.

Quiksilver pushed a load of ads at me about their new Faherty collab. They advertise an awesome retro cap, pink and light blue. I ordered, not cheap but worth it I thought. £55. A cheap dad cap all sort of dark washed blue with a simple logo patch on the front turned up. Apparently THAT'S what they have, that other cap shown in the photos doesn't even exist. This is a major con, intentional or otherwise and now I have to pay the return fee?? First and last time ordering from them, this has to be false advertising, I've contacted the ombudsman and also Faherty to tell them to check this as it'll damage their brand.

Ordered a pair of boardshorts over a month ago. Order shows up as failed, customer service completely ignore emails, no phone number to call. Avoid like the plague.

Shopper here for many years, great when it's value for money, always fashionable, good selection and have quality materials and styles offered. Sometimes can get the odd thing wrong with material, size and or delivery. But they sort it oute
Mostly good quality and spot on with quality for size, good delivery and pricing (altho shorts always out of reach on average)

Having returned an item on the 15th July. I am still awaiting my refund.
No customer care with this company or any communication.
I will not be buying from this company again and I would advise other to also avoid.
If you want quicksilver then buy from a shop as the online business is disgustingly terrible.

Terrible customer service, never respond to questions and waiting over 3 weeks after returning some items for the refund, again no response from customer service.

Great quality, been wearing quiksiver for over 30 years now

I decided to write here because I find the return/refund process unacceptable in this day and age

I bought some flip flops for £25, shipping costs £3.95. They did not fit. I returned them, being delivered back to them on the 16th of July. Today, 3rd of August, I get the email notification with the details of the refund process

£25 refund - £5 return fees = £20

In summary, you pay 29 for an item that you get 20 refunded. £5 return fees!

Anyway, I don't normally write here but this time I feel I have to. Last time I buy directly from them.

I have been trying to contact customer services for over a month as the first time my husband wore his new swim shorts they ripped the whole way down the seam. No response other than from the AI assistant asking me not to message multiple times as they are experiencing high levels of requests. A month is not acceptable I can only assume they are about to go bust or into administration, terrible customer service would not advise purchasing from here again. Disappointed

Great service and a great price.