Rackspace Technology Reviews 

Company has gone downhill. Just horrible to deal with over the last few years. Crazy high prices and don't get me started about the customer service. Just horrible. Look at the stock price that will tell you all you need to know about this once decent company

Formerly a great company. I just left them after 15 years. Massive price increase that's several times more than competitors. Services and support has also dropped. Tech support helped me add mail boxes easily but neglected to advise me that it would increase my bill 400%. When I cancelled, I still had to pay a month in advance! No pro-rated credit. I'm now with Rebel, a Canadian company paying 80% less for more services and room for expansion. I feel cheated and scammed. Avoid!

Do NOT work with this POS company. They are scummy as can be. We had them hosting our DNS and they shut us out, unannounced and would not allow us access so we had to transfer to another provider which caused unnecessary down time and site being down for about 24 hours.

Rackspace doesn't even deserve 1 star. After being a long time loyal customer for 12 years - THAT'S A DOZEN YEARS! 1-2! Rackspace more than doubled what they were charging our small company with just 30 days notice. They didn't even have the common courtesy to discuss this matter over the phone as we tried to transfer to another product of theirs. It was virtually impossible to get any response from someone operating in the U.S. Their so-called "Customer Service" was unwilling to listen and unable to explain why the charges skyrocketed. ZERO customer loyalty whatsoever. In order to keep services at the same rate they explained the only thing we could do was to sign a 2-year contract. Are they even going to be around in a month when treating their customers this way? We are a tiny operation and helped build them up by being a loyal customer for 12 years and this is the thanks we get? Utterly disgusting. Was SUPER HARD to cancel as well - they should be investigated. They cannot justify the exorbitant rates they are charging. They make you sign a cancellation agreement and then take days to verify your cancellation all the while still continuing to charge you!! It's reprehensible! We switched to AWS for 1/10th the price (no joke!) of what Rackspace was charging. It just started to feel like a scam without any communication.They have no clue how to run a company and take care of loyal customers. What a shame we trusted them for 12 years!! NEVER do business with Rackspace. It has been the most disappointing tech company we have ever dealt with. How can they improve? First, pick up the phone. Second, charge FAIR pricing for your services. Third, be reasonable when a legacy client who has paid your company literally thousands of dollars reaches out! Oh and give back the HOURS of our company's time that was lost trying to communicate with you! HORRIBLE!

Been overcharged on mailboxes for years despite removing them from my quota. Only noticed when the price per Rackspace email tripled recently. Raised it with support; couldn't understand their operator, as they were working from home with a baby talking down the phone and the same time. Just not good. I don't believe I have ever written a bad review until now.

Awful, awful company now. 30 minutes on the phone to pay a bill. I had to phone because their billing system would not accept my card. They did not claim on the Direct Debit. And now, after yet more problems, even after phoning and supposedly paying my bill, I receive a call from my bank's fraud team. That sums it up.

Shadow of what they once were - bottom line - I've been a customer for over 10 years and this year have given up.

We are migrating all services away from Rackspace.

Don't touch them for ANY service. 100s of better options. I don't see Rackspace being here in a few years if this is the level of service they're going to now for long-standing customers.

Horrendous business practices and customer service. Rackspace had hosted our email for decades via a marketing company. That company advised us that due to changes at Microsoft, our email would no longer be supported and we needed to establish our own direct link with Rackspace and then migrate the old email account(s) to the new account(s). They happily billed us every month but lacked the ability or skill to migrate the email accounts. We were not the administrator(s) on the old email accounts so had no power in the migration process. They do have a polite support team that was not helpful to us. We are on the West Coast and they seem to have East Coast Hours. It's extremely difficult to reach anyone there who knows what they are doing. So much frustration with Rackspace! When we finally gave up they would not speak with us directly. Claimed our phones were not working. When we requested full refund for the wasted time not being able to use the new Rackspace email accounts. They refused a full refund.

How can they improve?
1. Listen to your customers!
2. Identify all hurdles to success. Remove them.
3. If you cannot successfully provide the service your customer is paying for... DO NOT CHARGE YOUR CUSTOMER FOR THE TIME WHERE YOU (Rackspace) FAILED TO PROVIDE THAT SERVICE.

Without doubt the worst company I've ever dealt with in my 25+ years of working in IT.

Having been a customer of theirs for corporate email for well over a decade I decided to migrate all my personal email accounts to them, however after just over a year they advertised that they were increasing their costs by over 300%. Great service up until then, but not at that cost, sorry.

Having migrated my accounts away to a new provider I cancelled my account with them, receiving confirmation of the termination date, hoping that was the end of that saga. How wrong was I?

Since then, and over the last 3 months, I've received COUNTLESS emails notifing me of my account being in arrears (I've blocked the card*) only for today to receive a threatening email suggesting they will be proceeding with debt recovery if I don't log into their portal and clear the account.

There's just one problem, when I cancelled the account it terminated my access to the portal, proof that it was indeed cancelled.

Did I say "one problem"? - I wish!

They simply refuse to respond to emails. When you call it depends on luck of the draw as to whether you'll get a support rep who is a) capable or b) willing to even try and help.

This evening however I did manage to get put throught to a manager who insisted that the account was closed, there were no payments outstanding and that it was entirly normal to receive these emails.

SERIOUSLY? It's "entirely normal" to spam ex-customers and threaten them with legal action for an account that's in arrears to the sum of zero dollars? Having asked for emailed proof that the account is closed and that all outstanding monies are paid I was told "someone will be in touch soon". I'm honestly not holding my breath!!!!

Do yourself a favour and DO NOT use Rackspace, and if you do, make 100% certain that you document absolutely everything when you finally leave them because otherwise it's going to be like Hotel California!

* Why did I block the card you ask? Because we had almost exactly the same issue migrating a few of our corporate domains away from them as well!

You can call customer support and they will tell you it's not their department and you need to call back the next day because they are going off shift. Been trying to get someone to fix a problem for three days!

This is a company that raised their monthly email box price by over 300% back near the start of 2026, all because of the claim that "costs were increasing". However, there are better-priced options out there with better support than what this company is charging and providing. I have moved about 75% of my email accounts to other providers, save just a few that are harder to migrate, and even with the ones that I still have, I have not found the customer support to be improved or even as helpful as it once was (now at 300% more cost).

This is a company to avoid at all costs.

Eric
(rackspace email user since the early 2000s)

Después de haber sido una gran empresa Rackspace ha deteriorado su interés por mantener satisfechos a los clientes brindando una gran experiencia.
En mi caso particular me apicaron un incremento de 566.67% en el precio de servicios de correo Rackspace.
La atención después de eso fue una verdadera pesadilla, no leían mis mensajes y argumentos y se sujetaban a un guion. Opte por migrar a IONOS
incremento de precio exhorbitante, nula capacidad de escuchar y cero flexibilidad son su carcateristica actual

I was a customer of Rackspace for over 10 years. All of a sudden, they increased the price 400%. I was unable to cancel after multiple attempts and they continued to try to bill me. Now they are threatening to send a collection agency after me, but I never even received an invoice for the amount I owe.

Where to start...

We were told our client's server was EOL. Great. It happens. We were told the replacement to that server was 2x the cost of what they were paying. When the client said they didn't want to pay double and said they were going to look for an alternative provider, Rackspace didn't take this as a "written" cancelation even though their rep said "Sorry to see you go," and "let us know if we can help" via email.

Rackspace then kept the server going after the term ended so they tacked on another 3 month cancelation fee per the MSA, totaling over $5k.

Don't do business with the predators. Companies like these need to go out of business.

Having been a long time customer of Rackspace, they obviously had a major malware attack where we lost mail for months on end. Then, all of a sudden, they've now changed their billing process, and I requested multiple times for multiple email accounts to be closed or cancelled, and they refused to let me cancel them through their portal, and they are very unhelpful. I've now been charged $600 for email accounts that I did not even wish to use. These guys are completely incompetent.

awful, after almost ten years of deactivating everything I've started to get charged. wtf. now I try to pay, I can't because the card on the system is for my old business that closed ten years ago. try adding a new card - not accepted. now I'm on hold to cancel this wretched account. for all things, if someone wants to leave, let them go, don't p155 them off any further.

make 1 person happy they might tell another person, make 1 person unhappy and they will tell the world!!

Stay away! Terrible product and terrible customer service. When you try to cancel you have to pay for an extra month of service. I was then locked out of my account. When talking to customer service, I was routed to 4 different people. Customer service phone connections are terrible and barely audible. I would never use Rackspace for anything and never recommend them. 0-5 stars if possible!!!

Increased the price by a multiple of three. When I cancelled - they charged me for two months because I'd cancelled just after a payment had been taken, so they charged me another month for the privilege of cancelling.

Really poor

Ripped me off. I notice my monthly fee went from $39 to $158 without any warning. Avoid!

After an incredible increase in prices, I cancelled my subscription. However, not only they charged me for the month I cancelled, they also charged me for another month at full price because they decided to apply a 1 month notice. Thieves.