Radisson Blu Reviews 

Have an amazing experience at the Radisson Blu in Aruba. The service and food were amazing. The staff were friendly and accommodating. Loved being close to the nightlife and action without being on top of all the clubs and restaurants. Would highly recommend this location.

This was the Radisson Blu, St Julian, Malta.

The whole experience just demonstrated lack of customer service, focus and support. A few things lead be to this score.

When we arrived we had a bottle of Prosecco on the terrace. At 11:30pm we were asked to move indoors. We couldn’t even sit in the bar, we had to sit in the lobby.

The hairdryer had no working switches it was either on or off by plugging it in. And as women also book/stay in rooms there was no thought, as the hairdryer plug was nowhere near a mirror.

The sink clogged up with water the other didn’t work.

We were given a letter through the door asking if we wanted to join their members club to benefit from reductions at the bar and on food. What use was this the day before we were going home??

We wanted food by the pool early around 5pm. We asked the day before and were told we needed to get there before 4:30. We got there at 4pm and it was such a big issue as they said the kitchen had closed but they eventually cooked us something but it felt like they were doing us a big favour.

Basically I think this hotel is just aimed at business people who stay over but don’t want any customer service!

If it were possible to give zero stars, this hotel would deserve them.

Our stay at Radisson Blu Hotel Istanbul Şişli was a series of disappointments and incidents that fell far below the standards expected from a five-star hotel.

The service, organization, and attitude of part of the staff were nowhere near the level one should expect from an international brand such as Radisson Blu.

The most astonishing aspect was the Guest Relations service. Throughout our entire stay, nobody introduced themselves, nobody checked whether everything was satisfactory, and nobody was available to help resolve the issues we encountered.

It was only after our departure, when we published our reviews, that Guest Relations contacted us on WhatsApp.

Their first message consisted of nothing more than a single period (”.”)—no introduction, no explanation, and no context whatsoever. When I asked why I was being contacted, there was complete silence for several days.

What is the purpose of contacting a guest after they have already left if there is nothing to say? A genuine Guest Relations department should assist guests during their stay, when problems can still be resolved—not after they have already checked out.

Unfortunately, this experience gives the impression that guest satisfaction only becomes a priority once guests have already left, whereas it should be a priority from the moment they arrive.

Based on the level of service we received, we genuinely cannot understand how this hotel continues to hold a five-star rating. In our opinion, it does not even provide the level of service expected from a two-star hotel.

The most disappointing part is that this property carries the Radisson Blu name. Its level of service damages the image and reputation of the entire brand.

In light of this experience, a detailed letter has been sent to the headquarters of Radisson Hotel Group to bring the numerous shortcomings we observed during our stay to their attention.

We will never return and cannot recommend this hotel.

Just to say thank you to Shane on reception for his help and understanding.

We arrived at the Radisson Blu Sheffield earlier than check-in time and left our luggage at reception so we could explore Sheffield before returning at 3pm to check in. Upon our return, there was already a long queue of guests waiting at reception.

When we eventually reached the desk, the receptionist informed us that she could not find my booking, despite the fact that it had been booked and fully paid for over a month in advance through Booking.com. The reservation was for two double rooms with breakfast included, as we were attending a concert that evening.

The receptionist advised me to contact Booking.com directly because the hotel was apparently fully booked and could not accommodate us. I attempted to contact Booking.com by phone and email while standing in reception. What made the situation even more frustrating was that there was no manager on duty to assist, despite the hotel hosting a wedding that day.

Unfortunately, the receptionist was unhelpful throughout the situation and simply stated that we would need to find alternative accommodation ourselves, offering no assistance or recommendations. When we searched online for other hotels, the Radisson Blu Sheffield itself appeared as available to book, but at more than double the price we had originally paid. When we raised this with the receptionist, she then stated that she would contact the manager — the same manager who was supposedly unavailable.

I am extremely disappointed with the level of service we received. Having booked and paid well in advance, I expected far better customer service and professionalism from Radisson Blu. This experience caused unnecessary stress and inconvenience on what should have been an enjoyable trip, and as a result, I will not be using Radisson Blu again.

In the end, we stayed at the Novotel Sheffield, where the staff were extremely helpful and welcoming, and the overall experience was excellent.

We enjoyed our stay so much at Radisson Blu Poste Lafayette Resort & Spa, Mauritius. It was an absolutely wonderful place to stay. All the staff were amazing, friendly, and welcoming. We can't find any faults but it would be good if it is no smoking zone around the hotel

If you need anything, ask for Temmy or Daniela at the concierge and they are so friendly and always will be happy to help you for anything. Napid and his staff were absolutely wonderful at the dinning room. Highly recommended! We might come back if we are available for the holiday! It is one of best Raddison Blu hotel in the world
Many thanks 🙏

No air-con as system was broken, not mentioned at checkin

Agreed refund by Ian mckee guest relations manager but amount was incorrect and asked for a breakdown but has chosen to not to reply as i can only assume his role applies while your staying guest, no point int was outlined the refund was based on the first two night . Sent two emails with no reply from him since Wednesday which he doesn't have the courtesy to reply.. great service while we stayed although rooms was 27degree but after care has been terrible. Escalated to head office customer care to pick as a guest relations manager has avoided our last two emails.** Broken ice machines on all floors**

A room move was declined on the third night as three previous room moves had been done before we had been allocated a room as a guest we had enough. The room temperature was more acceptable as we have 3 plug in fans to compensate for the heat in the room. Upon check booked double and given a room, upon check in date we sat in reception until 7pm waiting for another room.

ian.mckee- guest relations manager

Don't message this email for guest related issues as this member of staff doesn't reply for any aftercare

Our actual hotel stay at Radisson Blu Canary Wharf was excellent. Fantastic room and bathroom. Shame location for hanging clothes was in the bathroom. Room clean and serviced promptly. Slow service in restaurant. Reason for downgrading stars is that they are useless at answering emails. They were hopeless before my stay and I lost my glasses whilst staying there and they never ever replied to me after my return. Location very awkward and taxis constanly needed. Used it for 02 but that is miles away even though hotel opposite. Younger people walk to stations but it is a bit of a walk. Very spacious reception and building itself cannot be faulted.

Since writing this review have received emails from the Manager - Mr Todd - his responses have been very welcomed and I am impressed by him taking the time and trouble to do this. I would repeat room excellent, housekeeping very good - extra pillows etc brought to our room in moments. My main problem was communication from the time of booking onwards but Mr Todd has advised he will look into this matter. I cannot ask for more than this and again am impressed that he has taken such time and trouble to answer my queries.

Just return from our stay at the Radisson Blu Sheffield. The hotel itself was lovely as all radissons we have stayed at. The reception staff pleasant as always. The room was clean & tidy and the bed was comfortable.
Now the negative…CHECK YOUR BAR RECEIPT!
We were charged £31.70 for a gin/lemonade and vodka/coke. The barman just presented the card machine to tap, no info of the cost, we asked for a receipt, which he was slight reluctant to give and swiftly moved onto the next customer. When he’d finished serving we questioned the price. The receipt 1 vodka = £9.50 mixer = £4.75
2 house gin = £10 mixer £4.50 service charge = £2.75
When asked he said the vodka was a double and so was the gin? But couldn’t explain why there was only 1 vodka but 2 gin. When questioned he didn’t ask if we wanted single or doubles he told us he was busy and if we had a problem he can locate the manager and continued to serve ppl.
This was reported the following morning at reception who was happy of the feedback to pass on to the management and compensated us for the drinks back to a reasonable price.

Cecilie og Christina servere jordens bedste service nede på SCAN!!!

Raddison blu heathrow.

I had a cancel my booking as my flights were cancelled.

I gave over a weeks notice. And they refused to refund. I also asked if I could rebooked for a different date.

They refused and charged me the full fee for the room and didn't care that I couldn't use the booking for no fault of my own.

Inexpected some kind of customer csre in this instance for a airport hotel.

If you want any sympathy from raddison, then don't, they clearly don't care and just want to money grab.

The Radisson Blu Leister Square is a Fantastic location with amazing views. This hotel delivers every year we stay. The staff are always friendly and accommodating. The rooms are always clean although slightly outdated. Highly recommended.

We were moved to a Radisson Suite for a 2-night stay with our kids, but the experience was deeply disappointing and far from cozy.

Major Maintenance Issues:
Bathroom sink was clogged.
Toilet flush button was broken.
Floor throughout the suite was heavily scratched, resembling a go-kart track.
Only one garbage bin provided for the entire suite; we had to request additional ones.

Heating and Comfort Problems:
No proper heating in the room; we received a very old, dented, and broken mobile heater that had to be replaced.
The replacement heater only worked for 5 minutes before shutting down repeatedly.
Sitting room lamp did not work; we had to move the bed to plug it in, revealing tons of dust underneath.
Lighting system had just one button for the entire sitting room – either all lights on or all off, with no option for individual control.

Facilities and Cleanliness Shortfalls:
No heated pool available in the building.
Everything appeared old, untidy, and poorly maintained.

Neighborhood Concerns:
The surrounding area did not feel friendly; locals stared uncomfortably while we walked at night.

This stay was not worth the money and is not recommended, especially for families. We expected much better from Radisson.

Raddison blu Canary Wharf - told by staff at the hotel to park and pay then issued with a ticket , manager lateef did not care whatsoever lacked in empathy did not handle situation in a professional way did not acknowledge emails, very rude would never stay hear again

Radison Durham Ordered a coffee and croissant in the bar while waiting for my husband the barman could not find croissant on the till took 8 minutes to find it and said he would bring it to my table waited 10 minutes, my husband came orders a coffee which came before mine! I asked where my coffee was at and 5 minutes later got it I said I had a croissant ordered also which took another 5 minutes to come! I then noticed lipstick on my cup!! Just walked out and left it!!!
Only 4 people in the bar so not ran off their feet!!!
Absolutely ridiculous!!!!

Radisson Blu Plaza Oslo
Terrible hotel . Absolutamente nada recomendable. El peor check in en un hotel de esta cadena, siendo Premium, ni te dan la bienvenida ni te explican las instalaciones del hotel, me entero después de mi check out que había una piscina. El desayuno terrible, personal agresivo y muy mala calidad, todo congelado y calentado. Lo peor el ruido constante durante el día por obras, si volvía antes de las 17h tenía que volver a salir del hotel pues tenían una taladradora en las paredes y techos . Un hotel con reformas no puede aceptar reservas, este hotel lo hace sin importarle el Cliente. Hay varias opciones fuera de esta cadena Radisson en Oslo. La peor estancia de mi vida en un hotel.

Was due to stay at Radisson Malmo, my family made it there but I was held up. The reception staff told my family they would be in touch(they weren't. Also heard from central CS team who referred me back to the hotel, it's clear they don't have any protocol in place and rely on customers being transient. I won't be using this hotel brand again.

They've literally stolen money from me.

Radisson Blu Hotel, Paris Boulogne

I was on a business trip to Paris visiting a client of ours, staying at the hotel was as such quite pleasant with nice personal, but on checking in I was greeted with the possibility that I'd be upgraded to a different room - obviously I didn't say no, and maybe it happened maybe not, couldn't tell the difference - but a nice gesture (This becomes relevant later).

I then get my key (not plural) my one key, to my room (not plural) that I booked and had a booking number for.

Upon checking out all is good, I get my invoice for (1 room), I go home and have to upload receipts of course, I see I've been charged twice, slightly different amounts, but still.

I mail them once, and they come back to me saying that the extra charge is for the second room I booked, but I can get back to them if I need further clarification.. And so it begins..

I wrote them back stating the above explanation, and my best guess here was that (considering my booking still doesn't state 2 rooms) that the confusion maybe could have happened because of the upgrade?

However now months later, me writing 3 emails to them - I've yet to get a reply - The service provided by this hotel is what I would expect of a shady B&B, not a large chain.

I will still accept if they can provide real proof that I messed up with the reservation, that the error was on my side - and I'd argue still considering I didn't use the room, the Hotel would consider not charging for that, but even this dialog has been impossible with them.

I can not recommend this hotel, and I will obviously not only stop using them going forward, but make sure anyone I know who frequent them will stop also, unless this gets resolved - this can't possibly be how you deal with these issues.

Awful place, staff don't care and are rude, the person in the bar was disgraceful and spoke to us like we were rubbish. think her name was Ravatti would never come again.

THE WORST HOTEL WE’VE EVER STAYED IN - RADISSON BLU SHEFFIELD.

This hotel is poorly manned, badly organised on every level. Including room service where we have waited 90 minutes for two pizzas. 45 minutes after confirming the order, they could not fulfill and hadn’t even started making the rest of the food. We have rang TWICE and still no worthy explanation as to why the pizzas are not made.

90 MINUTES!!! FOR TWO PIZZAS!

The night manager is unavailable, the kitchen staff mustn’t actually be in the kitchen. There is no phone in the room, the main way to communicate is via an app that the staff clearly don’t know how to use or simply refuse or forget. No update on food without persistent phone calls.

UPDATE: Food finally came and not even the full order.

Seriously do not stay at this ‘establishment’ unless you thrive amongst incompetent service and love a poorly run hotel.

Diabolical.