Radisson Blu Reviews 

I am so disappointed in this company. I have thousands of points to use and despite trying for at least 3 years to book a stay in several different venues, including Hong Kong as well as umpteen across the UK, I am ALWAYS fobbed off with the excuse “we have no availability” I have emailed customer service to complain about this twice now, as well as complaining over the telephone during several of the failed attempts to make a booking. I have not had the courtesy of a response. The booking attempts have not been for Christmas, New year or other popular booking times but even for midweek!
Has anyone else had a similar experience and what can possibly be done to actually succeed in using points to make a booking. Oddly when we tried to book the same dates but not using the points there were suddenly vacancies. I cannot help but feel cynical here.
Thank you

Best hotel we’ve ever stayed in- Radisson Blu East Midlands. Couldn’t fault it. Staff incredibly friendly. Deano (Warren) does the best omelettes in the world! Food in general was superb.

My wife and I were sold a deal in the Raddison Blu in Malta. This was sold to us on the basis we had to spend half a day in a timeshare presentation. We had to book our own flights, and meals were on top of what we paid, which we were happy with.

When I spoke to the representative and asked him why such a good deal (I.e. we paid £199 for the two of us for a week’s stay), I asked what’s the catch?

He said to us, well even if you don’t buy a timeshare in the Raddison Blu hotel, but you stay in the hotel for a week, you are going to tell your friends about how great the Raddison Blu hotels are.

Unfortunately, we never got to find out, and never will, as we never got to go to Malta due to Covid-19, not their fault I accept. The airline, which in this case was EasyJet, refunded our tickets as a good company they are, but Raddison Blu have washed their hands of our booking…no refund, no transfer of the stay to another time, nothing.

Raddison Blu say that because we booked via their timeshare company (I.e. Azure), it has nothing to do with Raddison Blu. But that doesn’t hold water for me, for the following reasons:

1. The stay was going to be in the hotel, which in this case is the Raddison Blu Malta.
2. The company that sells the timeshare weeks and the hotel stay we purchased, is based on site at the Raddison Blu hotel in Malta, where we were going to stay.
3. From what the sales person said, Raddison Blu seem to be happy to benefit from the marketing of our good words after our stay, but do not want to take responsibility for this timeshare set up at their own hotel. They have completely washed their hands of any responsibility of the booking itself. Bearing in mind, it is the Raddison Blu who has to allocate the rooms for us to stay in.
4. I don’t believe for one minute that if we had purchased a timeshare week in the Raddison Blu, they would not have benefitted from the transaction.
5. From what I understand, the timeshare company that sells the Raddison Blu timeshare inventory went bust during the pandemic. This company, which as mentioned was called Azure, has since reopened as a Phoenix company, with the same staff and in the same office at the Raddison Blu. This all sounds very convenient to me and not something I would have expected from a company like the Raddison Blu, but how wrong was I.
6. The way in which it was being sold to us was as if it was the Raddison Blu, and I don’t believe that this was being done without the blessing and knowledge of the Raddison Blu management, as they were allocating rooms in the hotel. From the outside looking in, and with the benefit of hindsight, it all looks like smokes and mirrors to me.

If the management of the Raddison Blu are happy to confirm in reply to this review of the Raddison Blu hotel that they have nothing whatsoever to do with the timeshare business, and somehow they have a separate building with a different freehold in a different hotel, and this company were simply using the Raddison Blu as accommodation to sell their own timeshare product, I will be more than happy to either amend or take down this review. But until then, I want to warn others away from the bad practice that’s going on. I have always known timeshare to be a less than reputable industry, but I thought perhaps I was wrong. However, this has simply confirmed what I knew all along.

I think if nothing else, the Raddison Blu need to rethink who they allow to market their brand, as in this case Azure were using the Raddison Blu name, which has really hurt their reputation.

I therefore have a problem with Raddison Blu’s stance on this. I simply can’t understand the view that they had nothing to do with the deal, as we were going to be staying in their hotel and the timeshare was for rooms in the same hotel. Plus the company, who as far as I was concerned was Raddison Blu who sold us the hotel rooms, has an office at the hotel in Malta.

This is all very disappointing, and I feel totally let down by Raddison Blu. Which means that instead of being happy to tell my friends about how wonderful Raddison Blu is as a company and a hotel, I’ve been left feeling the complete opposite.

The hotel have even lost out on a good story, as my trip was also to visit a fellow diver who had discovered an old World War II plane, whose engine is now sitting in the museum in Malta. I had planned to dive the wreck site with the founder, go to the museum, and film the whole trip, and of course Raddison Blue would have been included in the promotion.

I explained this to Raddison Blu when I was spoke to the representative in Malta to book the week of our choice who seemed grateful for the additional marketing they may get.

I welcome the opportunity to speak with a Raddison Blu representative about this if they wish to do so, especially if what I have said is wrong in any way.

Visited RaddisonBlu in Gran Canaria with wife and daughter. Absolute great experience, really enjoyed my stay. Nice staff, high quality facilities and great breakfast.

I booked my sons wedding on the 7th of June with Radisson Blu Dublin Airport on the 7th of June with Natasha. We had emails and phone calls with canapés , how many bedrooms etc and I said I’d call her with the bank details. When I did this she said she would take the details but not the money due to restrictions and assured us she will hold this no problem and await restrictions. She did this for two months and on Monday 26th of July the day BEFORE government restrictions came out to say still 100 guests allowed as they had previously stated , she called to say only 50 guests allowed . I said ok well we can’t have 50 guests so we will have to postpone it , but the next day Tuesday 27th when restrictions came out I called her to say we still wanted it don’t give away the room . She said she would get back to me when she heard more and did so yesterday 28th of July and told me her manager gave the room to the Mayo GAA team. I asked her to cancel them as this was held for my sons wedding for two months and his wedding is on August 14th in two weeks time. I am so hurt and angry at how we were treated I wanted to put this review up to stop this happening to another family .

Terrible stay broken lift, sinks not emptying, food freezing cold. No help for disabled guests. I contacted the hotel itself but was like talking to a brick wall and when asked for a number to contact head office have been told repeatedly there is not one. I do not believe a Company as large as this have such appalling customer service.

Stay away is my advice raddison Blu Liverpool broken lift air con not working
Bins not emptied plates left outside of rooms for days as you walked the corridor the room smelt of something that shouldn’t be smoked some of the staff very rude especially the lady on the bar and one of the receptionist if staying in Liverpool stay at the Pullman far superior to this terrible experience !

Radisson blu Edwardian providence wharf London.Lovely hotel. Spacious room after upgrade which was a little expensive I feel but worth it for the river views. Great location with beautiful surroundings. Very pleasant staff, chatty and most helpful. Concierge was very nice and knowledgable of area. Will definitely stay again hopefully with free upgrade next time 😁🤞

They got me a room last minute but the room was a little not clean which I thought they hadn’t really changed the sheets but just made it a nicer.

When I told the reception they did change the room for me as they thought it wasn’t acceptable.

Stayed 1 night 11th November. Ordered room service food and waited, it didn't arrive. Called reception repeatedly, no answer. Went downstairs to reception personally, 3 members of staff all chatting and ignoring reception phones which were ringing.
I asked for duty manager to be told she was dealing with an unhappy guest and they said I would receive a call from her. 1/1/2 hours later (at 10.30pm) received a call to say they hadn't got my room service order and what did I want! Tired and hungry I ordered again and the food arrived shortly after. I was informed I would get a 50% discount on the food which I disagreed with and was then offered this FOC. Room very nice, but .... bathroom door locked itself so I couldn't get into it from my room Had to use a knife to open it (probably explains why the bathroom door was damaged). Tired and stressed I went to bed.
Check out 6am, reception staff unprofessional and too familiar for my liking. "How was your stay darling?" was the greeting I received. After a long wait I received my room bill and receipt and went on my merry way. Foolishly I didn't check this at the time. However I now have the name and address and credit card details for a gentleman from Italy but no receipt in my own name. I've since called the hotel twice to request correct invoice and still waiting ....... My advice is to avoid this hotel if at all possible.

Stayed as a couple at the Radisson Blu, Stansted Airport for 1 night before our flight.
We order from the room service menu 2 x Brie, Bacon, Salad sandwich.
The order arrived with added chips, (which were not included as part of the choice with the sandwich on the menu), so you could call it a 'free' extra.
The bread was not buttered, no butter was received with the order, the salad was limp/stale, the bacon was cold, and the 'free chips' were cold, the charge for this disgraceful meal was £32.00, how this 'Hotel' and the word is used loosely, can justify charging £32.00 for items which we could only presume were left over in the kitchen, and then thrown together and offered up as food is worth £32.00 is beyond us.
The condition of the room, (1026) was well below our expected standard - the coving was coming away from the ceiling, the kettle was worn cracked and dirty, one of the hand towels had something attached to it, which looked like some form of dried bodily fluid.
What we presume was the old safe, was falling into the wall.
On accessing the Radisson Blu, the impression from the lobby area is that of a high standard facility, however, this is clearly not the case, the entrance give a false impression of behind the scenes.
Extremely disappointing......

Vi har lige haft et par dage her, til start super personale i receptionen super værelse på 21. sal, morgenmad er bare i orden vi kommer helt sikkert igen.
Mvh
Jan og Jette

Radisson Blu Durham - visited here in July and was assured parking was complimentary. Now I understand parking in Durham city is very expensive and in short supply so Radisson needs to control who uses their car park, BUT was given a parking ticket by some fly-by-night company you can't speak to over phone. Rang hotel, they apologised and assured all was ok. Have now received threatening letter from parking company demanding payment of increased fine. Man at Radisson quite off-hand and did not apologise even though he agreed my parking was free. Spolit happy occasion and will not return.

I've just returned from a trip to Reykjavik 1919. The room was not cleaned 100% (marks left in toilet, used soap on soap tray, item in drawer) but overall the facilities were fine. Great location. Ann on reception was remarkable, very helpful and friendly.

Eine Mega Aussicht aus den oberen Etagen über Frankfurt.
Im Pool kann fast bis zur riesigen Fensterfront schwimmen, natürlich ganz oben im Hotel. Die Zimmer sind geschmackvoll eingerichtet und der Service ist hervorragend. Das Parkhaus finde ich zu teuer, deshalb ein Stern weniger. Das Essen war sehr gut und die Cocktails auch. Insgesamt war es ein schöner Aufenthalt.

Var til stor nytårsfest. Da vi skulle hjem om natten var blazerjakke væk. Vi eftersøgte den og var også tilbage dagen efter, men forgæves. Jeg kontakter dem efter 8 dage og jakken er dukket op. Henter den herefter og finder flere visitkort på ejer, min mand. Ringer herefter til Raddison for at beklage over at de ikke selv har kontaktes og hvis, vi nu havde oogivet efter første kontakt, så havde vi aldrig fået jakken tilbage. Jeg får af vide at det ikkke er deres procedure at kigge efter hvem der mon er ejermandem men at vedkommende vil give det videre. Det er ikkke tilfredstillende da vi ikke har forlagt jakken men har mistanke om at en anden har taget den ved en fejl da den var væk fra vores bord mens vi var ude at danse. Men ærgreligt at servicen er ophørt her da vi ellers mener at den var i top fra denne aftem

I stayed at the hotel in Dublin, Ireland. Friendliest staff I've ever came across, delicious breakfast, beautifully decorated rooms! It made my trip to Ireland start off perfectly! The prices weren't too high and this is a chain I'll stay in wherever they are located!

Stayed at the Raddi Blu in at Manchester Airport in September this year. We were welcomed by a very special surprise for our Honeymoon.

Views of Manchester Airport were amazing as was the room we stay in. The bed was very comfortable, bathroom and showers were probably the cleanest I have experienced for an Airport hotel in a long time.

The hotel is literally a 5-minute walk from both terminals so ideal from that point of view. Being so close to the airport was a concern for noise as I'm a light sleeper but you can't hear a thing when flights are taking off or landing.

Will 100% be staying again. Thanks again!

Very lovely stay, great views.... the bed was extremely comfy.... would definitely recommend to others and stay again 😊👍🏻