Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... Toon meer
Bedrijf heeft geantwoord
Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... Toon meer
Bedrijf heeft geantwoord
I have been looking what seems like forever for a classy pair of knee high camel boots. Having made a few purchases already from raid I looked at the website and was not disappointed The perfec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything that’s hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.
Contactgegevens
Verenigd Koninkrijk
- cs@raidlondon.com
- raidlondon.com
Stunning boots
Stunning boots, shape and fit is gorgeous. Received lots of compliments when wearing and are fairly comfortable to walk in. Material and thickness is as expected considering they are not real leather.
25 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Thanks for the 5 star review. Enjoy all those amazing purchases! If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter to get your Black Friday offers direct to your inbox
Thanks xoxo
Order never arrived
Order never arrived. Customer care response is poor they have no proof the order was delivered to my door. only proof of it delivered to a wrong address. They have refused to give me a refund or claim.
10 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi JTH, on looking at your order and tracking, this was delivered.
Delivered on
Sat 14th Oct
Delivered at
12:20
Further details on the delivery has been provided to you via the customer service ticket you have created previously. ANy further issues, please reach out to our Customer Service team.
I loved my first order ..was true to…
I loved my first order ..was true to picture and of good quality but 2 items in my second order were not of so good quality - the straps were attached tackily to the sole and I could see this with streaks of glue and paint! Was absolutely disappointed as first item was perfect.
I love your shoe designs and that you've got lots of products to choose from..pls work on your quality improvement!
18 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Winifred,
Please reach out to our customer service teams if you have any issues with a recent purchase. They are best positioned to provide you the assistance you need.
Many thanks
Team RAID xox
Great Products & Fast Delivery
Absolutely fantastic service from RAID, ultra fast delivery and as per usual great quality heels to keep you dancing all night!
First time ordering direct from RAID and a huge number of products amd deals!
18 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
We love that you are in love with your purchase.
Be sure to sign up to our newsletter so that you receive discounts, offers and promotions ahead of general website visitors.
Thanks again
Team RAID xx
Good all round service.
Value for money, good quality and not expensive.
Speed of delivery, came sooner than expected.
Ease of ordering.
10 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi, thanks so much for the 5 stars, awesome to hear you love your purchase and they arrived quickly! We always try our best to deliver excellent service across all areas of our business and its nice to get recognition for when things go well.
Team RAID xoxo
Terrible quality and pricey to return
Terrible quality and pricey to return. Not sure what happened to this company but they’ve really gone downhill since I last bought shoes from them. The boots I bought were not true to size and were the smallest size 8 I’ve ever bought from anywhere else. The quality was equally shocking as they they had thin leather that didn’t even keep the cold out and I could see my toes imprint from the outside. Lastly the return is paid by the customer of £2.50 which is ridiculous and the highest price I’ve paid for a return. Especially when they are online only and only way to see the shoe is to order. I guess they are desperate for every penny and all the burden is on the customer. Very poor from them.
21 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi, sorry to see the 1 star review, we, like most retailers, have introduced a discounted return shipping fee to part fund the cost of returns which is more fair to all customers.
Our customer service teams are available should you experience any issues in the future.
Kind regards
Team RAID xoxo
I ordered a gorgeous pair of white…
I ordered a gorgeous pair of white ankle books. There was 80% off so I got them for 9.99. The quality is amazing. Very happy and will definitely shop again with you
16 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Thanks for the 5 star review. Enjoy all those amazing purchases! If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter to get your Black Friday offers direct to your inbox
Thanks xoxo
Green mile boots
The boots are great good value and fast delivery great!!!!!
13 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Yayy! Thanks for the 5 star review. Enjoy all those amazing purchases! If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter to get your Black Friday offers direct to your inbox
Thanks xoxo
Great prices
Great prices. Very pleased with the items Excellent quality and fit
12 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Cheryl,
Hi Sylvia, thank you for a great review and we're chuffed that you loved your purchase 😊
If there is anything else you need, our Customer Service team are there to assist.
Don't forget to sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions as our Black Friday offers are only a few weeks away!
Team RAID xoxo
Love the sandals
Love the sandals, perfect fit. Prompt service and easy to place an order. Will definitely place more orders.
2 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Mrs Little,
Thanks for the 5 stars, it's awesome to know that its easy to place an order and the items you ordered meet with your expectations.
Make sure you sign up to our newsletter as this is a great way to get early access to discounts and promotions ahead of general release.
Be sure to sign up ready for Black Friday!
Thanks again
team RAID xoxo
The best shoe I have gotten so far 😍
2 oktober 2023
Review zonder uitnodiging
Antwoord van RAID London
We love that you are in love with your purchase. We have plenty more of those shoes! 🤩😍😍😍
Be sure to sign up to our newsletter so that you receive discounts, offers and promotions ahead of general website visitors.
Thanks again
Team RAID xx
Website was very glitchy
Website was very glitchy, although it showed the size 7 that I required was available it kept defaulting to size 3 so the wrong size was delivered. To try and reorder the correct size the same thing was happening, so I gave up and didn't reorder
14 september 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Marie, we're sad to see 2 stars and having looked at your alleged issue when you reached out to us, we could not replicate the problem you were experiencing, and since no other customer reported any issues we can only assume the issue was localised to your device or browser on that occasion.
As a matter of goodwill on this occasion, we have refunded you the returns fee you paid when you returned your item to us.
I do hope that you will try us again in the future!
Thanks,
Team RAID xoxo
Shoe Heaven
I can always count on finding shoes for any occasion that are a bit of me! Bought a pair of the gorgeous Amantha heeled mules in black. Would have bought other colours if they'd had my size. Really spoilt for choice with Raid every time. My trusty go to shoe people. Love you.
9 september 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi there,
Thanks for the wonderful 5 star review and we're so happy you love your purchase. We do restock a large number of styles on a regular basis, so do check back to see if your size becomes available.
Watch out for our new season styles, dropping each week, so make sure you sign up to our newsletter to get yourself some discounts.
Thanks again
Team RAID xoxo
Waste of money and terrible service
Shoes arrived on time and were lovely. Got a 2 hour wear in them before the heel broke off, had to walk with one heel to get home and then that broke too! Threw them away as irreparable and horrible quality. Asked for a refund and they wanted me to return the shoes ( had already thrown away) appreciate this is the normal refund route however I showed pictures of the broken shoes and that I had thrown them and if this can be considered as an exception because I wouldn’t be returning them in normal condition here. They refused despite the circumstances. Not even a gesture of goodwill for a first time customer. £50 loss and no shoes. Terrible service to say the least
10 september 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Kenza, sorry to see a 1 star review. As you have already mentioned, we require all faulty items back before we issue refunds. This is not because we are being difficult, it's because we need to assess the reasons why a product would fail like this, without returning them we are unable to do this.
You would not be able to obtain a refund from a physical store if you did not have the product to return, despite the condition it was is, and this would be the same reason for us.
Without returning a product we are unable to offer a refund, I am sorry that you feel this is terrible service, however this would be the situation for any brand.
Kind regards
Love Raid Team
Great choice of shoes
Great choice of shoes. Perfect for weddings as well as nights out. Good delivery. Would recommend to friends
1 augustus 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Kathryn, and thank you for your kind words. It's awesome to hear from customers that love our products and recommend our brand to others. If you need anything, just reach out to our CS team.
Thanks again x
Amazing
Amazing! Shoes were exactly like pictured and not only that but I literally ordered at 10am and the next day they were here at 4pm baring in mind I put normal delivery! Cannot recommended enough
1 augustus 2023
Review zonder uitnodiging
Antwoord van RAID London
Yayy! Thanks for the 5 star review. Enjoy all those amazing purchases! If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Beautiful shoes just as pictured…
Beautiful shoes just as pictured arrived really quickly. True to size and colour pictured.
28 juli 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi there, happy to hear that your purchase went so well and you love your product and the fast delivery service.
If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Amazing product and speedy delivery
26 juli 2023
Review zonder uitnodiging
Antwoord van RAID London
Yayy! Thanks for the 5 star review.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Well!???.....🤔🤔
Well whats to say!?? 🤔🤔
.. its RAID!! 😃😃.... Speaks for itself, always a bargain or few, something for everyone, all quality made products, great comms from good staff, quick dispatch, my friends are loving this brand !!... wonder if i get commission hahaha...
Ill be back, as someone said, knowing ill find something fab on here !!
👍😃👍😃
28 juli 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi John,
Thanks for a great review, it really makes a difference when customers take the time to write something positive.
Team RAID London xoxo
Poor service
I ordered a pair of shoes in a size 3, they arrived and were a size 8. I returned them the next day and they will not refund me the delivery charge or the return charge as they said I ordered them incorrectly, when I did not. I wanted them in a size 3.
I would never order from them again.
18 juli 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi, it's sad to see a 1 star review, as mentioned by our customer service team, there is no additional touch point from when the customer places there items in to the basket to when we ship the items out. Therefore, as the paperwork, the emails and the product you received were the products (or sizes) you added to your cart.
We delivered exactly what you added to your cart as already mentioned by our team. I'm sorry that you feel the issue was of our making and for that reason you wouldn't order for us again.
Take care
Team RAID London
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