Rails Of Sheffield Reviews 365

I had mainly engines and carriages from the Hornby range going back to 1960's gathering dust and rust not knowing where to pass them onto. I found this website which was easy to list, save and send to the company for valuation. Ben who dealt with my order was quick to reply giving me what I felt was a fair valuation (However, it is difficult to check in such a niche market though!) Once I agreed with the valuation, I sent the items to the company via Royal Mail. The process was swift after receiving my items, Ben made payment to me by 5pm the following day. I would highly recommend this company if you have such items which have not been looked at in years.

In early April I bought a set of six (3 pairs) of LNER West Riding coaches from Rails of Sheffield. As usual they were delivered within just a few days. However after very few days running coaches C & D derailed consistently on left hand bends. After trying everything I could think of to rectify this I emailed Rails for advice and within 24 hours had an email 'conversation' with Anthony who guided me through all sorts of tests and checks, including uploading photographs for him to 'inspect' to identify the cause of the problem. He eventually diagnosed a manufacturing fault on the coupling and immediately arranged a replacement, with return postage paid, for my faulty set. The new set arrived a couple of days later and now, after a good few weeks running, they continue to be absolutely fine. I remain a very satisfied customer of Rails.

Good communication and happy with the price offered.

What fantastic service from both Ben & Jake in the second hand department! I posted my working Hornby engines etc to them yesterday. Today they emailed & said they were happy to buy them at the estimated price. The money is in our account today! Highly recommend. 🌟🌟🌟🌟🌟

Great company to deal with,excellent communication and fast service

What an amazing experience. I sold a Hornby train set to ROS, next day reply, and as soon as the product I sent to them arrived, the money went quickly into my account. Decent offer. Would defiantly recommend them for selling your bits but also buying products from them!

I have recently, as a long-time collector of G. & R. Wrenn, purchased several Wrenn pre-owned locomotives from Rails of Sheffield. Just about all of the items have now arrived with me, very expeditiously across the Globe, and I am very pleased to be able to say that all of the arrived items were very well packed, in near mint/ mint condition and all are fully working. I have previously purchased from Rails and have always found their listings to be accurate. I am absolutely delighted with all of the arrived items and I would unreservedly recommend Rails of Sheffield to model railway enthusiasts. I can add that recently I did have to advise Rails that there was an accessory pack missing from a brand new item I purchased from them, they sent me a replacement accessory pack without any hassle at all and to cap everything, the replacement reached me, U.K. to N.Z., in JUST 3 days ! Remarkable !!! Keep up the great work Rails of Sheffield. :-) :-)

I recently used their trade in service for a few older locos on my collection. They have a dedicated website to enter details of your trade ins and replied very quickly by email with a fair price. They also provided free, insured postage. Once the items were received at their end, payment was very prompt. Overall a very good experience.

I had a very positive experience dealing with Rails of Sheffield, and would highly recommend them if you have any railway items to sell.
Jake and Ben were so helpful and replied promptly to any queries I had regarding the items I was selling. It was a pleasure dealing with them.

Great Service. Prompt and professional. Got the best price for the steam locomotive I was after. It barely took a week to get the locomotive from the UK to Australia. Fantastic after Sales Service. Asked for some advice about running the locomotive on various controllers and got a very thorough and detailed response. I dealt with Shane and he was superb to deal with.

What a superb retailer Rails of Sheffield is.So much so that I shop here regularly and have done for nearly five years now.I think I’m addicted to the place.Im like a child in a sweet shop and often find plenty to spend my money on.The display cabinets of brightly coloured product are so tempting I find myself buying without hesitation.The bargains with very attractive reductions find their way home with me.The staff are second to none and always helpful with advice and knowledge.Today for the first time I returned a purchase I wasn’t happy with the performance of and wanted to swap it for something else.Took two minutes for this to be sorted to my satisfaction without any quibble.I was well pleased with the outcome.I have 3 pre orders placed for delivery soon and a model being worked on by the Bespoke team to my specifications.So all in all I’m getting superb service in store,on the phone and online.Keep up the good work Rails of Sheffield and I’ll keep spending with you.

Poor customer service - it's just about the money with Rails :(

Used rails to sell a batch of model railway products. Their system of identifying products is so much easier to use. Their service and responses throughout was quick and efficient, including prompt payment.I found their valuation was also a bit higher than competitors I approached. I have more to sell and will be definitely be using them now for this.

Fast, efficient and friendly service which made the whole process of selling second hand items quick and painless. Very prompt payment too!

I got in touch with this company re a pre owned engine I needed to sell. The service was brilliant, had email with price offered depending on condition. I posted the engine to them, they came back with price offered.... money in my bank all within afew days..... hassle free. Thankyou Rails of Sheffield.

I have used their secondhand selling service several times. The process of assembling a deal list is straightforward and very easy to use. The response time is very fast and although the prices achieved are probably lower than those possible on eBay or FaceBook Market, the hassle-free experience makes it an attractive alternative. Highly recommended.

Selling a batch of models was an easy and efficient exercise. Good communication throughout and prompt payment. Highly recommended.

I sold some railway items to Rails of Sheffield an absolute joy to work with, they even arranged collection of the items. The whole process only a week excellent

Have just sold my OO Gauge layout to Rails and received a very good offer from them. They arranged collection from my home and, after their inspection, they confirmed their offer. They were fully professional in every aspect of the transaction.

I’ve had the pleasure of dealing with Rails of Sheffield three or four times, and every time the service has been of the highest standard. The team are professional, patient, and definitely know their stuff. They have a great selection and attract customers from all over the country. Will definitely visit again!