Rapid Racking Reviews 760

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The racking is high quality . Sales team were very accommodating with the multiple changes we made over the phone, the fitting team were brilliant very professional and they cleaned up when complete.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

The budget metal shelves are exactly that. Very thin metal that easily bends out of shape with the smallest knocks. Awful clip system too that is extremely annoying to put together

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered Rapid Racking Rapid1 standard duty for a home workshop and tool storage, it’s an exceptionally robust storage solution, featuring 2mm thick steel construction that exceeds expectations... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Stellingenwinkel
  2. Business to Business-service
  3. Distributieservice
  4. Apparatuurleverancier
  5. Industriële apparatuur leverancier
  6. Groothandelaar

Geschreven door het bedrijf

Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.

Rapid Racking - Quicker to help, Faster to deliver

Geschreven door het bedrijf

Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.

Contactgegevens

4,2

Goed

TrustScore 4 uit 5

760 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Excellent Project poor logistics and communication

The project itself, went really well and I was very happy with the installed racking the issue we had was the support equipment. We're now two weeks after the project and Rapid Racking have still not removed their equipment from site. We've had 4 failed collections by their contractor. This has resulted in a negative overall experience and one which could have been avoided.

23 september 2025
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Antwoord van Rapid Racking

We're really pleased to hear that the goods and installation met your expectations — thank you for sharing that.

We also want to sincerely apologise for the inconvenience caused by the plant hire. We’re aware that this aspect of the service didn’t meet the standard you expected, and we completely understand your disappointment.

The plant hire is managed by a third-party company, and unfortunately, they’ve let us down on multiple occasions. We understand the equipment has now been collected from site, and we’re sorry for the disruption this caused.

Your feedback is extremely valuable, and we’ll be using it to help improve our service — especially in how we manage and monitor our external partners.

If there’s anything more we can do to support you, now or in the future, please don’t hesitate to reach out.

Kind Regards,
Sara

Beoordeeld met 1 van de 5 sterren

Very disappointed in this very poor quality shelving

To use the words heavy duty in this garage shelving is ridiculous this product is terrible and an absolute waste of money.
We have fitted out our warehouse with your heavy duty industrial shelving which was a great.
If I had bought this weak poorly manufactured product first I would have not touched your company with a barge pole.
Very disappointed in this very poor quality shelving

1 oktober 2025
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Antwoord van Rapid Racking

Dear Gary

We appreciate your feedback and are sorry to hear that the shelving did not meet your expectations. Thank you for bringing this to our attention

As discussed we will arrange to send out the Rapid 1 heavy duty shelving, which is thicker gage steel and thicker chipboards

Thanks again for taking the time to discuss this with me and for you feedback

Kind regards

Nathan

Beoordeeld met 5 van de 5 sterren

it was very quick

it was very quick and although some uprights were damaged in the post, Rapid raking replaced them very quickly and rang to comfirm we had recieved them with no further damage

23 september 2025
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Antwoord van Rapid Racking

Dear Claire

We appreciate you confirming the replacements arrived safely and for still giving us a 5 star rating

Look forward to helping you again

Best Wishes

Nathan

Beoordeeld met 5 van de 5 sterren

Fantastic team

Fantastic team, very helpful and speedy response. They were able to identify my needs and provide the most efficient solution with delivery made in great time.
The product was very simple to assemble and has exceeded our expectations

28 september 2025
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Antwoord van Rapid Racking

Good Morning,
We're happy to hear that our team provided a helpful and speedy response, efficiently identifying your needs. We're glad the product was simple to assemble and exceeded your expectations, and we appreciate your positive feedback!

Kind Regards
Rebekah

Beoordeeld met 3 van de 5 sterren

I ordered 455mm deep shelves but they were 465mm deep so will not fit

I ordered Rapid 2 1600hx915wx455mmd Grey 6 Melamine Shelves. The unit arrived promptly and was well packed and in perfect condition. I happily started to assemble it, which I found easy. Given that I am a person of female persuasion who is nearer 80 than 70 that can be taken to mean that most people would have no problems. However, and this is a real problem, the dimensions given (and there are no warnings to suggest that they should not be taken at face value) are smaller than the footprint of the unit. With the result that it does not fit into the cupboard it was bought for. If a product is being sold online it is particularly important that the information given is accurate. These shelves, which were supposed to be 455mm deep are in fact 465mm deep. Might not sound much, but they will not fit into the space they were bought for. I am not a happy bunny!

23 september 2025
Review zonder uitnodiging
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Antwoord van Rapid Racking

Good Morning,
We appreciate your feedback and are sorry the dimensions were inaccurate, causing an issue with fitting the unit. We'll review the product information to ensure its accuracy. We value your business and thank you for bringing this to our attention.

Kind Regards
Rebekah

Beoordeeld met 1 van de 5 sterren

Still havent had delivery

Still havent had delivery

21 september 2025
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Antwoord van Rapid Racking

Dear Travis

Apologies again for the delay on your order and for not delivering on the day as expected.

Great that the delivery has now arrived but working with our carrier DX we need to strive to deliver our orders on time

Best Wishes

Nathan

Beoordeeld met 5 van de 5 sterren

Good quality product at very good price…

Good quality product at very good price and exceptional delivery

17 september 2025
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Antwoord van Rapid Racking

We appreciate you letting us know about your experience. We're happy to hear that you received a good quality product at a very good price with exceptional delivery.

Beoordeeld met 5 van de 5 sterren

Great shelving

Really good quality shelving and I had it assembled in no time. Super fast delivery too.

16 september 2025
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Antwoord van Rapid Racking

Dear Marty

We're happy to hear that you found our shelving to be of good quality and easy to assemble.

Thanks for taking the time to send us your great review

Kind regards

Nathan

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Arrived very quickly.

6 september 2025
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Antwoord van Rapid Racking

Dear Stephen

Thanks for taking the time to feed this back to us. Great to know your order arrived in good time

Kind regards

Nathan

Beoordeeld met 5 van de 5 sterren

Great experience all round

Great experience all round, called your sales line to confirm something which they answered straight away. Quicker delivery than expected and the racking looks great. Would definitely use again

6 september 2025
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Antwoord van Rapid Racking

DearTony

We appreciate your positive feedback about the racking and that you would use us again.

Hope we can help you again soon

Best wishes

Nathan

Beoordeeld met 5 van de 5 sterren

Great customer service and prompt…

Great customer service and prompt delivery.

8 september 2025
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Antwoord van Rapid Racking

Dear Nick

We are happy to hear you received great customer service and prompt delivery. Great to know all was as expected

Kind regards

Nathan

Beoordeeld met 3 van de 5 sterren

Racking review

the overall process from start to finish was great - recommendation to Ian for coming to site to support us with our issues.

we only had an issue with the contractors that were sent as they didn't seem to know what the job was and caused complications. apart from that the rapid racking team were great.

8 september 2025
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Antwoord van Rapid Racking

Thank you for sharing your experience with us and its great to hear that Ian provided the right support when it was needed. We will review this with the contractor that attended your site to complete the installation to see what could be improved to reduce any issues in future.

Beoordeeld met 5 van de 5 sterren

Great product

Great product, supa fast delivery!!!

2 september 2025
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Antwoord van Rapid Racking

Good afternoon,

Thanks for the feedback.

Excellent to hear you like the product and that it arrived quickly.

Kind regards,

Rob

Beoordeeld met 5 van de 5 sterren

Site safety container

Ordered 4 safety roll containers. Good quality for the price & very quick delivery. Kept me up to date & driver was very helpful. I would use Rapid Racking again

1 september 2025
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Antwoord van Rapid Racking

Good afternoon,

Glad to hear you had a positive experience and the the goods arrived promptly. Thanks or taking the time to leave feedback.

Kind regards
Rob

Beoordeeld met 5 van de 5 sterren

Great experience

Sharron was super helpful and responsive, smooth journey and would definitely recommend/return again.

3 september 2025
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Antwoord van Rapid Racking

Thanks for taking the time to leave us a review!

We are glad to hear your experience was a positive one and look forward to being of service again.

Kind regards

Rob

Beoordeeld met 4 van de 5 sterren

Delivery issue sorted

Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated.
Haven't yet put up the shelves, so will update once I have.

3 september 2025
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Antwoord van Rapid Racking

Dear Terry

We regret your delivery didn't arrive. Apologies for the delay, following on from my communication I just wanted to make sure all has arrived all ok

Kind regards

Rob

Beoordeeld met 5 van de 5 sterren

fast delivery

fast delivery - as described

31 augustus 2025
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Antwoord van Rapid Racking

Hi John

Thanks for taking the time to send us your great review

Hope we can help you again soon

Many Thanks

Rob

Beoordeeld met 5 van de 5 sterren

This is the fourth time I have ordered…

This is the fourth time I have ordered racking. Great product, great value.

23 augustus 2025
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Antwoord van Rapid Racking

Hi Bernard

Thanks for coming back to us again, We are happy to hear that you are consistently satisfied with our product and value which is great to know

Look forward to helping you again soon

Best Wishes

Nathan

Beoordeeld met 5 van de 5 sterren

Great service - not helped by my error!

I ordered for my client 11No boxes for delivery at her storage unit on a specific date. They were very helpful and organised for the 2 couriers to deliver on the same day (split order) HOWEVER they didn’t arrive. It soon materialised that I had inputted the wrong postcode! Amazingly they arranged for both orders to be delivered later the same day in time for my work with my client. Can’t thank them enough. :)

27 augustus 2025
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Antwoord van Rapid Racking

Dear Naomi

We appreciate you taking the time to leave a review. We're happy to hear that we were able to assist you with your order, even with the incorrect postcode. We are so glad everything arrived for your client.

Thank you

Best Wishes

Chloe

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