Rapid Radios Reviews 310

Great customer service! Can’t wait to use my new radios!

Their email responses are incredibly fast and helpful, even on a Sunday. I had a response in minutes from Erika for my renewal of the SIM card on 4 radios and was able to renew all 4 at the same time instead of inputting each of the IMEI codes. I know they advertise no monthly charges, but the $50 renewal fee is no big deal, and the radios work great, crystal clear..

Tried the radios today at about 40 miles apart, they are as clear as talking face to face! Really cool!! Glad I got them!!

We bought the hand held radios for our harvesting crew and these radios worked all the way from Texas to North Dakota and I could hear our crew from home base in North East Nebraska! Plus the warranty on these radios is very good! We haven’t had any issues at all with these radios! Very good product for the price!!!!

I first purchased two radios. They worked excellent in the USA. We too a trip to Europe which included a transatlancic cruise. We paid the additional fee and used the abroad. They worked flawless Im Spain, Morocco, Bermudas and in the ship. I ordered two more radios before we made it home. HIGHLY RECOMMEND!

Rapid Radios are wonderful! My wife and I work from home at opposite ends of the house we used to use either GMRS or even FRS to communicate breaks and lunches and short chit-chat throughout the day. Even when using privacy codes GMRS/FRS is vulnerable to anyone with a radio or scanner who can listen in.
Rapid Radios use AES-256 military-grade end-to-end encryption with no data storage, only direct audio streams, which means it’s extremely difficult and unlikely for eavesdroppers due to strong encryption.
I have one in my truck and surprisingly the sound clarity is superb. Coming home from a road trip, I noticed the USB plug had wires exposed. All it took was an email on my way home and before I arrived, Patsy had already emailed me an invoice for $5.99 which I paid and expect to receive my new power chord in a few days. I highly recommend Rapid Radios to anyone who values private communications and stellar service!

We just purchased a 6th Rapid Radio, the new R1 model. We had a technical question and sent an email. We received a 100% helpful response within 5 minutes. ALL these radios are great and we have used them Internationally. No gaps, and now we have one that even works on WiFi! Great engineering and support!! - Jon M.

Rapid Radios has an excellent customer support department. One of the radios we ordered wasn't working correctly, and they replaced it for free. Every email is answered quickly, and they are always so nice! I really appreciate them

These radios are amazing! We bough one for each person in our business and it has made communications with each other a breeze! Customer service is also very quick and efficient. Set up was super easy and we had them up and running in no time.

Love how you can talk to others with a long distance in between each other! 😍 Would be great to have/use during a catastrophic event when the phones are down! Will tell others! ⭐️⭐️⭐️⭐️⭐️

Absolutely love these radios! Great for our demolition and driver crews.

Rapid Radios has been a game-changer for our rental team and drivers! Crystal-clear comms even in busy lots and remote drop-offs, zero dead zones, and the battery life keeps up with our longest shifts. Setup was a breeze, and the rugged build survives daily drops and dust. Our coordination is faster, safer, and way less stressful. Highly recommend! 🚛📻

So far these radios do what they say, and customer support has been great so far!

We live on a ranch with spotty celluar service. My Husband works on a ranch about 45 minutes away also in a very remote area. We tried many celluar services and different phones over the past decade but nothing worked. Our cell phones were unreliable. Rapid Radio bypasses the towers that are down or not working and allows us to talk from ranch to ranch like we are in the same room! We love our Rapid Radios and the Peace of Mind we have using them.

Ya know, these days, customer service as a whole has turned to shit. HOWEVER, the folks at RAPID RADIO are TOP NOTCH! Let me just say that goes a LONG way in my book!
Problem or no problem they are SUPER quick to reply to emails, each and every time, and just as quick to take care of what ever you contacted them for. I think it took a whole 6 minutes from the time i pushed send to the time I got a reply saying all was done. They changed the names on our 4 radios that quick. This was the second time we changed the names at that and there was zero issues with that request.
I really dont get why many are so upset over the yearly charge. You get service for a whole YEAR for that PLUS you get a business that has one of the TOP customer service reps there for you every single day,365. Any questions, any guidance, ANYTHING they are there…to my family and I…thats priceless! We got them in case of any more Hurricanes as we were all in different locations in Florida, last year we couldnt power up our phones that were dead. These will be a lifesaver should that happen again. And nothing is better than peace of mind! In the mean time, I am sure we will use them for all kinds of things.
My only suggestion, Rapid..is to come out with some TINY gadget to secure to a part of the talkie that isnt seen or wont be removable that will track the things if they are lost…food for thought!

Got them when my daughter went off to college. Love the clarity of talking to her 500 miles away. Just ordered another one for three total as we are all traveling to different places. Love the piece of mind it brings us if anything happens.

Screen shot saver... Falsly advertised the radios! Radios quit working in even under a year!! I think it's time for a class action suit!!!

Less than a year and they have had problems communicating the last few times we have tried to use them

Update- rapid radio just shipped a new radio to replace the broken radio, so far rapid radio has stood behind their product in today's world I find that to be amazing!!! They deserve 5 stars

I had to return my order. Marissa made it a great experience due to the fact, she followed up with me through the entire process. If all your employees care as much as she does, Rapid Radios will be fine. From a retired Marine and retired Civilian Law Officer, I would like to commend Marissa on both being professional and courteous. Thank you Marissa and Rapid Radios. Semper Fi

******UPDATED REVIEW AT BOTTOM!!!!!!!!!!*******

Bought 2 of the LTE models at the first of the year 2025. Have tested them and used them with great success. Customer service has been top notch from day 1. If you can't read that they have an annual fee, not a monthly fee, maybe you should pay better attention to detail. NOTHING IS FREE!!!!
I hope that people have as much of a positive experience as I have had with this company... THANKS for a great product & always wonderful customer service.... I just ordered a base unit and the new R1 radio last week(Late Oct./2025) & I am excited about receiving them and putting them into good use.... Keep up the good work!!!!!

*******UPDATE: 15 Nov 2025
Well I ordered the new R1 radio with some other things. My order said it would ship on 03 Nov 2025. I have only received 1 Email from them to cofirm my order. I called and they said it would be late. 11 days now and counting. I will update this when RECIEVE MY ORDER.

Update #2:
I spoke with customer service today 19 Nov. 2025.... I still did not get a ship date. They could not give me one either. I am not saying anything derogatory about these radios. Better planning might have to happen to make sure that customers get what they order in a timely fashion. I just want what I paid for in a reasonable time frame.
I like the radios I have, As I said before... Let's get this backlog squared away, so I receive my equipment... I have been very patient, and hopefully I'll get them soon....... If it goes past 10 more days I may change my mind about this order. You all have my contact info already, so I will not be sending it to you again....

Update #3:
I got an email from customer service and they told me that the warehouse shipped my order today 19 Nov 2025..... I was told that I would receive an e-mail with shipping details. I have received a tracking number. So I'll be waiting with baited breath.... If I get my order in the next ten days I'll update this again.....

UPDATE #4:
Well got the radios today 21 Nov. 2025 and can't wait to test them long range.
I will be using them over the Thanksgiving holiday. They came set up and ready to go.
Beside the delay in shipping I am very pleased with my purchase. Customer service actually came through on this one. Now get some xtra batteries for the R1 made!!!! Keep up the good fight Y'all.