Rave Coffee Reviews 

359
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 2 van de 5 sterren

Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Toon meer

Beoordeeld met 5 van de 5 sterren

Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffiebranders
  2. ook in
  3. Koffiebar
  4. Koffiegroothandel

Geschreven door het bedrijf

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

359 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(359)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic Customer Service

I absolutely love the selection of coffees from Rave. I am currently working through them to find my favourite. On my second order I mistakenly ordered whole bean instead of grounds. I contacted the lovely Millie who not only handled the return but also sent out what I should have ordered in the first place at no extra cost. All coffees are delivered next day as well. Not often you come across such a customer focused business nowadays. Thanks again to Rave and Millie!!

18 september 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your kind words!✨💛 We're so happy to hear you're enjoying exploring our coffees, and we’re glad Millie could help get everything sorted for you. We really appreciate your support and look forward to sending you more coffee to enjoy!☕

Beoordeeld met 5 van de 5 sterren

Fantastic

Really quick delivery! I ordered a coffee bean container and bag of coffee to sample. They were with me the following day - excellent!

The vacuum container is really nice and plenty big for 1kg of beans.

Now, the coffee....you can definitely taste the difference between it and a cheaper bean. They are a bit more expensive, but if you appreciate good coffee, why not spend a little more?

16 september 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you for your lovely review! We're so glad your order arrived quickly and that you’re enjoying the container and, of course, the coffee☕ Happy Brewing😀💛

Beoordeeld met 5 van de 5 sterren

I've been using Rave for a few years…

I've been using Rave for a few years now. They've never missed a beat, great coffee, and they are always helpful if I need to contact customer service or change my subscription.

Would recommend to anyone

11 september 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We really appreciate your continued support! It’s so good to hear you’ve had a great experience with both our coffee and customer service💛

Beoordeeld met 2 van de 5 sterren

They care more about marketing than coffee

Was excited to taste my first batch of decaff. Liked it and bought a second. Which tasted different. On questioning, the company's reply was full of fluff about "temperature settings" and "roasting targets met". Two emails later, they finally admitted the beans had changed. Won't be using again if they can't be honest first time round.

3 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely fantastic coffee company!

Absolutely fantastic coffee company!
I'm on my second batch from Rave now and it's the best I've ever had at home. The flavours are incredible. Also the company itself seems really legit - their ethical credentuials are off the charts - beyond Fairtrade, Rainforest Alliance, 1% for the planet, etc. They just seem to be doing everything they can to improve things for everyone.

I've also heard that their customer service is excellent - though I haven't had cause to use it yet.

I won't be getting coffee anywhere else now - it's Rave 100%.

3 september 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you for the amazing review, this means so much💛We’re so glad you’re enjoying your Rave coffee and the values behind it. Here’s to many more brews together 🙌

Beoordeeld met 5 van de 5 sterren

Great coffee and speedy delivery

Excellent fresh coffee and a big fan of the Signature blend. Really impressed with the fast delivery - ordered at 3pm on a Friday and delivered at 1pm on Saturday. Very grateful as I had run out of beans! Have ordered multiple times and will be ordering again.

30 augustus 2025
Review zonder uitnodiging
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Antwoord van Rave Coffee

Thank you so much for your kind words!😀 We’re so happy you're enjoying our Signature blend and speedy delivery. We really appreciate your continued support and look forward to your next order!💛

Beoordeeld met 4 van de 5 sterren

A Really Solid Choice for Your Daily Brew

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the supermarket. The website is easy to use and delivery is always on time. While it might not have that super rare "wow" factor that blows you away, it's a fantastic, high-quality coffee that I'd happily recommend to anyone.

21 augustus 2025
Review zonder uitnodiging
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Antwoord van Rave Coffee

Thank you for your kind words and continued support! We’re so pleased you enjoy the freshness, flavour, and reliability of our coffee. Here’s to many more brews that keep you happily caffeinated! ☕

Beoordeeld met 5 van de 5 sterren

Excellent coffee beans! Great Company

Fantastic coffee beans, lovely and fresh! Italian Job is my fave. If you like dark and rich, that's the one!
Great, honest company to order from! Always delivered on time, never have a problem.
Highly recommended!

20 augustus 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks a latte for the kind words! We’re so happy to hear you're enjoying the Italian Job Blend, dark, rich, and always on time (just like a good espresso)☕✨

Beoordeeld met 5 van de 5 sterren

Well worth a try

To cut to the chase, the coffee tastes fabulous.

I’m always a touch cynical about websites designed with an air of desperately busy optimism and luridly colourful positivity and the Rave one qualifies with bells on.
I signed up though because the offer seemed good. I was happy with the delivery and packaging, noting the colourful cardboard reminders of how cool and groovy everyone at Rave is and what a thoroughly good egg I was for buying from them. I parked the bags away until my current beans ran out.
The first one opened, a bag of El Salvador San Carlos, in it’s shouty yellow and white bag, has a label attached with details of the origins of its contents for you to bore the arse off anyone who is foolish enough to say how nice the coffee tastes.
Grinding the beans on a Kingrinder K6, the aroma was gorgeous. I use a Gritty blenders portafilter with a puck filter in a Sage Bambino Plus.
The result was a bold, distinctive flavour with the lovely aromas striking through. I don’t really understand tasting notes so won’t start yapping anway about them.
To sum up. If, like me, you’re on a journey to discover great coffee, I can recommend giving Rave a try.
Just put on sunglasses before opening the box.

19 augustus 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the fantastic review! We’re so happy you’re enjoying the coffee and are glad to be along for the ride on your coffee journey.

Stay caffeinated (and possibly dazzled)

Beoordeeld met 5 van de 5 sterren

Small glitch in my order(Resolution & Perfection)

Small glitch in my order, amended correctly in no time. Mistakes happen and it was acknowledged and out right. A rare thing these days.
Ps the coffee is fantastic.

15 juli 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the great feedback! We're so happy to hear we could resolve your issue with no hassle and at ease for you😀 So glad to hear you're enjoying the coffee too. Happy Brewing🤩☕

Beoordeeld met 5 van de 5 sterren

Great fresh quality coffee beans

Honestly one of the best coffee brands in the UK.

Been using them on and off for a while and find that they have some of best and freshest coffee. Most coffee I've received is only roasted a couple of days before delivery which is amazing.

Love the amount of choice they have on the website.

Delivery is quick and packaged well.

Feel that they offer great value. It is not the cheapest coffee you'll find, but you certainly get quality for what you pay

17 juni 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for the amazing review! We're so happy to hear you’re enjoying the freshness, variety, and quality of our coffee. Your support means a lot💛 Happy Brewing☕

Beoordeeld met 3 van de 5 sterren

Rave syrups are fake flavourings.

There is no denying the Rave packaging is creatively impressive and a visually engaging experience. I'm in the throws of trying out the different coffee types available. So far, not too bad, but my real surprise was the Rave hazelnut syrup which is simply a yucky flavouring. My question therefore has got to be. Why on earth do they think it is acceptable to offer this substandard rubbish alongside reputedly quality coffee products?!

1 juli 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for your honest feedback — we’re glad to hear you’re enjoying the packaging and exploring the coffee range💛 Sorry to hear the hazelnut syrup didn’t hit the mark for you. If you drop us an email to info@ravecoffee.co.uk we'd be happy to recommend something else that might be more to your taste😀

Beoordeeld met 1 van de 5 sterren

Rave beans damage coffee grinders !

Rave beans damage coffee grinders !
Two of my Sage machines has been badly damaged after i use batch of their beans. Beans were so hard, they damaged gears on both built in grinders. Never seen anything like this before. Have been using so many varietes of coffee beans both freshly roasted and supermarket brands for years and grinders never struggled even on finest settings.
Please be aware when using their beans, you may ruin your machines
Customer service don't believe my story and not helpful at all even when i sent them video of faulty, noisy grinder.
Buy beans elsewhere, there are much better and safer for your machines options out there

29 juni 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hi Pawel,

Thank you for your feedback. I'm genuinely sorry that we're not able to help further and wanted to clarify the steps we took to help:

We genuinely tried to resolve the issue and responded promptly to your concerns.

A video guide was sent to show how to fully disassemble the grinder to check for blockages or foreign objects, which can occasionally occur as coffee is a natural product.

You confirmed that you followed the video and did not find any blockages or foreign materials inside the grinder or the beans.

We also explained that properly roasted coffee beans alone cannot damage the internal gears or motor unless foreign objects or unroasted (green) beans are present.

We were unable to locate an order number to confirm the purchase, but you advised the beans were roasted in 2024.

Despite this, we offered a replacement of the beans as a goodwill gesture.

Unfortunately, you declined this offer and indicated you were not satisfied with our resolution.

We did confirm we are happy to revisit this if new information comes to light, and we recommended reaching out directly to your machine’s manufacturer for further technical support.

We always aim to support our customers and are happy to help further if needed.

Best regards,
Sarah
Head of Customer Services

Beoordeeld met 5 van de 5 sterren

Good choice of coffee, fast delivery

I've been buying Rave coffee for 5 years. They've grown to offer an wide variety of single origin beans, so you can keep trying new coffees. The pricing is reasonable and delivery is fast. Royal Mail lost my recent order (empty box arrived!) and Rave fixed it for me immediately. Very impressive customer service - thank you Rave team.

26 juni 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your feedback and continued support over the past 5 years!✨ We're so happy to hear you’re enjoying our range of single origin coffees💛. Sorry again for the Royal Mail issue, but we're glad we could make it right quickly. We really appreciate your kind words!💛☕

Beoordeeld met 5 van de 5 sterren

Great coffee

I've had a subscription with Rave now for many months and prior to this I have ordered various coffees.

The service is always good and the coffee exceptional. I am currently addicted to the Strong AF Blend.

The one time things went wrong, they sent ground coffee rather than beans, a replacement was sent immediately with no additional costs.

Highly recommended.

24 juni 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your kind words and continued support!✨ We're thrilled you're loving the Strong AF Blend and really appreciate your recommendation. Happy Brewing☕💛

Beoordeeld met 5 van de 5 sterren

What a RAVE!!

After the purchase of our ninja cafe deluxe, my partner and I want to try a highly recommended brand - I'm extremely glad we did. We purchased 3x 250g of different flavors. We've tried 2 and they are absolutely phenomenal! We also purchased caramel and vanilla syrups, which are also very very good.

The website is easy to use and the subscription they offer interests me as well so will be looking into it.

Overall outstanding service and will be using RAVE again and again.
Thank you!

20 mei 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your kind words! We're really happy to hear you're enjoying the coffee and syrups😀 It means a lot to hear you'll be coming back to RAVE✨Happy Brewing☕💛

Beoordeeld met 1 van de 5 sterren

I really didn’t want to have to write…

I really didn’t want to have to write this review but I have been given no other choice due to Rave ignoring my emails and not publishing my review. I bought some of their Strong AF whole beans as I love strong coffee.
My coffee arrived and I was initially very impressed with the branding and packaging.
I started using the beans and I noticed there was a lot a debris coming from the beans but the coffee actually had a really nice taste profile. After about a week after using the beans, I attempted to make myself a coffee with my sage bean to cup machine. The grinder started making a loud crunching noise and the grinder jammed. I tried to take the grinder apart but it was totally jammed. I have been unable to use my machine since then but I will hopefully be able to have it repaired.
Don’t use these beans unless you want a costly repair bill or a replacement machine. I wasn’t wanting anything from them. A refund would have sufficed.

2 juni 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hi Paul,

I'm really sorry to hear about your experience and, most importantly, that your initial message went unanswered. Your original email came through to a feedback inbox that isn’t monitored daily— which is absolutely our mistake, and we sincerely apologise for the delay.

I’ve now reached out to you directly and are very keen to get this resolved for you. This isn’t the kind of experience we want anyone to have, and we genuinely appreciate you bringing it to our attention.

Thanks again for your patience — we hope to make this right.

Warm regards,

Sarah
Head of Customer Services

Beoordeeld met 3 van de 5 sterren

Signed up discount for the 15% off via email…

Signed up for the 15% off via email never received so signed up again still no email.

1 juni 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hi Bill,

So sorry to hear you didn’t receive your welcome email — that’s definitely not how it should be! Occasionally these emails can land in spam or junk folders, but if you drop us a quick message at info@ravecoffee.co.uk, we’d be more than happy to look into this and make sure you get your 15% discount.

Thanks for flagging this — we’ll get it sorted for you!

Warm regards,

Sarah

Beoordeeld met 5 van de 5 sterren

Amazing coffee and excellent customer service

I don’t usually leave lots of reviews but Rave deserve a 5 star rating

Excellent coffee, excellent customer services,

I purchased some of their coffee equipment and like the coffee it’s excellent quality!

I’m happy you sent me 2 more bags of Tanzania Mbili twiga - love it, been making lovely espresso from it!

Looking forward to trying the cold brew ☺️

Airscape Coffee jar - absolutely love it

Looking forward to seeing what new coffee comes in my next order

27 mei 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the amazing feedback!🤩We're so pleased to hear you're enjoying both the coffee and equipment!💛 Hope you love what’s coming next too, happy brewing☕✨

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