Rave Coffee Reviews 

359
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Toon meer

Beoordeeld met 5 van de 5 sterren

Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffiebranders
  2. ook in
  3. Koffiebar
  4. Koffiegroothandel

Geschreven door het bedrijf

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

359 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(359)

58 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Not impressed

Ordered Nespresso pods to try the coffee and none of them worked….. shame as I heard it was great coffee. To add insult to injury I have to pay to return the pods that they have changed and don’t work! Really? Not impressed.

19 november 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We’re really sorry to see you had a bad experience with our products. Customer satisfaction is extremely important to us here at RAVE so we would love to investigate this. If you could give us some more information we would be very happy to talk about this further and understand the problem.

Beoordeeld met 5 van de 5 sterren

Rave coffee is by far the best coffee…

Rave coffee is by far the best coffee in Cirencester!
The staff are also very kind and friendly.

1 december 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your review, we really appreciate the positive feedback!

Beoordeeld met 5 van de 5 sterren

The Best Coffee in Cirencester!

Rave Coffee is undoubtedly the best coffee in cirencester, not only the coffee but the atmosphere and the kind staff when you walk in is amazing.
Cannot thank the team enough for being so kind.

1 december 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hey Alice, Thank you so much for taking the time to leave a positive review it means a lot to us!

Beoordeeld met 5 van de 5 sterren

First of all I’m a Moaner

First of all I’m a Moaner ! 😊I couldn’t log on to my account but they sorted very quickly , great choice of coffees at reasonable price , great service if I had to say one thing I’d like changed is that to subscribe you have to order over 1 kg to get postage free

14 november 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hi Darren, thank you for sharing your positive experience with our team and our coffees! Thank you for your suggestion and we'd love to talk to you more about this if you could drop us an email 😊

Beoordeeld met 3 van de 5 sterren

They say dispatches are next working…

They say dispatches are next working day but I ordered on Sunday and it got sent on Tuesday so please be more accurate that it will be 1-2 working days. Also please use another courier since Royal Mail are crap and always make a mistake with their logistics and everything comes late.

1 november 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hi Jordan, Thank you for your feedback, I’m really sorry that your order was delayed on this occasion, we always aim for next working day dispatch. We would appreciate the opportunity to investigate this if you would be so kind as to send us your order number.

Beoordeeld met 5 van de 5 sterren

great experiences

I've always had great experiences with Rave. The quality has been great and the range of choice is equally good.

17 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad Swiss Water Decaf from Rave…

Ordered the Swiss Water Decaf from Rave which arrived last week. Coffee tasted bitter and over-roasted. I had a way better Swiss Water decaf from Union 2 weeks back. Also the plastic seal on the bag peeled off and was stuck on one side of the bag, which wasn't great either so I transferred to a zip lock plastic bag. The taste deteriorated significantly faster than I expected - after day 3 it was terrible.
First time I've ordered from Rave and I would not recommend if you're looking for a good Swiss Water decaf.

26 september 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you for leaving a review we really appreciate your feedback. We're sorry to hear that you didn't have a positive experience with our coffee. There's a few reasons you could be getting a bitter taste such as resting periods and brewing methods. We’d love the opportunity to share some tips and tricks to make the most our of your coffee. If you'd be so kind as to share your order number with us and we'll be sure to investigate this fully.

Beoordeeld met 5 van de 5 sterren

Very impressed

Initially I signed up for a discount, I was very impressed. I'm not a connoisseur by all means but I enjoyed the few types I tried from rave over the past few months. The subscription is easy to cancel/edit online via your account, none of this having to ring up rubbish some subscription services need.

Unfortunately I've had to cancel my subscription as I'm feeling the squeeze of "cost of living" but recommend this to someone looking for a high quality coffee subscription service that doesn't have your eyeballs out.

24 september 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Very Inconsistent Grind Size

I’ve had coffee from Rave for a number of years now, but recently the grind has become very unreliable, differing hugely between orders.

I have a Delonghi machine so I choose the filter option, which always delivered coffee slightly coarser than espresso so it didn’t clog up the machine.

In my last three orders, one has been perfect but the other two have had a much coarser grind, leaning towards cafetière sized grounds.

Sadly I’m not willing to have a monthly guessing game as to whether it’ll be the right grind or not, so I’m off to find another supplier. A reluctant goodbye!

16 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Coffee and Customer Service

We had an issue with Royal Mail losing a couple of shipments, but Rave quickly sorted it out for us. Also, it's the best coffee!!

29 mei 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We're so glad to hear that you're loving Rave Coffee and appreciate your kind words. Thank you for you patience and understanding over the deliveries, I'm very pleased to hear we resolved the problem for you.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Super fast delivery! Love the brew guide. Amazingly fresh.
Excellent customer service. Grace immediately sent out a new bag to replace the faulty one.

8 september 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for taking the time to share your positive experience with Rave Coffee! We're thrilled to hear that you're enjoying our products and service and really do appreciate your support.

Beoordeeld met 5 van de 5 sterren

Excellent coffee

Excellent coffee- I have the Bean subscription- and really good customer service. Response to emails is brilliant if you want to add/pause order.

31 augustus 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for taking the time to share your positive experience with Rave Coffee! We're thrilled to hear that you're enjoying our products and service and we really appreciate your support.

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service. I ordered a mix of items which included a bag of decaf cafetière coffee which when it arrived had a tear in the bag and coffee was spilling out. Thing is this was a gift for my dads birthday so I took a picture and sent an email to explain and straight away Jess from the team placed a new order for me, first class so it will arrive promptly in time for my dads birthday. The care and consideration from the customer service team is exceptional and I will certainly be ordering from these again for future gifts!!

8 augustus 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your glowing review, it has made our day! We are thrilled to hear that you had a positive experience with our team and will be ordering with us again. We really value our customers feedback and appreciate your on going support.

Beoordeeld met 5 van de 5 sterren

Great coffee

Beautiful packaging with an aroma valve. Exactly what great coffee needs. Delivered very, very quickly after roasting. The coffee is amazing, holds it crema very well and makes for a fantastic morning pick me up or even an afternoon social beverage.
The customer service couldn't be better.
One very happy customer!

27 juni 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We're delighted to receive your positive review of Rave Coffee! Our team takes great pride in crafting delicious, high-quality coffee, and we're glad that you're enjoying it. Thank you for being a Rave Coffee customer!

Beoordeeld met 5 van de 5 sterren

love the coffee and the customer…

love the coffee and the customer service.
always wanted to find an ethical coffee that's easy to get delivered for my office and i am very happy i found them. been ordering for months now. i also love the limited edition coffees, still thinking about their xmas coffee. it really smells amazing even from the closed bag. one thing i would say is that spending 25£ in order to get free delivery is a bit too much.

25 juli 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We're delighted to receive your positive review of Rave! Our team takes great pride in crafting delicious, high-quality coffee, and we're glad that you're enjoying it. We take our customers feedback seriously and the free shipping requirements will be discussed at our next team meeting!

Beoordeeld met 5 van de 5 sterren

Great coffee, excellent service

Really enjoy the coffee but was more impressed with the customer service. Royal mail had an issue with the parcel and rave resolved the issue within a day, with very little.effort from my side.

Keep up the good work.

16 maart 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for taking the time to share your positive experience with Rave Coffee! We're thrilled to hear that you're enjoying our products and services and appreciate your support. I'm very pleased to hear that we resolved your delivery issue too, thank you for your patience and understanding.

Beoordeeld met 1 van de 5 sterren

Just tases like cheap coffee

12 juli 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We're sorry to hear that you didn't have a positive experience with Rave Coffee. We're committed to providing high-quality products and would appreciate the opportunity to better understand your concerns and how we can improve.

Beoordeeld met 5 van de 5 sterren

Love the coffee and customer service…

Love the coffee and customer service has been superb.
I had an issue with my espresso machine not working with the fine grind of the Rave espresso and contacted them as I wasn’t sure why it wasn’t working. They explained that with certain models of my brand of machine (Delonghi) that the machine couldn’t handle the fineness of the grind. So they sent me the same coffee again in a larger grind completely free of charge. Issue solved!!!
The range of coffee is phenomenal, something for everyone and fairly priced too.
Shipping is quick and the subscription works well as if you run low you can get it sooner, and if you don’t need it you can pause it with no charge.

8 juli 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you for your kind words about Rave Coffee, your review has made our day! We strive to provide the best possible coffee experience for our customers, and it's great to hear that we're succeeding.

Beoordeeld met 5 van de 5 sterren

Great company with a wide range of…

Great company with a wide range of coffees and I particularly like their half caf coffee for a milder buzz

27 juni 2023
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

It's fantastic to hear that you're loving our coffee, and we appreciate you sharing your experience with others. Thank you for being a Rave Coffee customer!

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