Timely delivery, USA MADE !!!! Absolutely no odor, all other rope reviews sated petroleum products smell Quality is great, size / diameter was perfect for task needed (redoing cat scratching post).... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My orders have been received in a timely manner and I appreciate the consistency of the cord being the same each time I order. My purchase was for natural cotton macrame cord 5mm. I’ve also purchase... Toon meer
Bedrijf heeft geantwoord
Would have been helpful to know on first query that two small items ordered at the same time could arrive by different delivery services. In any event, both items arrive in timely fashion, in good con... Toon meer
Bedrijf heeft geantwoord
Tracking number I receive says Shipping Label Created, USPS Awaiting Item. Order should be shipped out at the earliest. Well it could be the carriers fault since the last and only scan was the day the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ravenox
Informatie afkomstig van verschillende externe bronnen
Ropes, cord and hardware for any and every application.
Ravenox, one of the world’s leading manufacturer suppliers of ropes and cordage, caters to all rope requirements, offering the widest variety of cords at unbeatable prices coupled with fast and efficient service.
Why Choose Ravenox?
- Fastest Lead Times
- Free Samples
- Rapid Quotes
- Factory Direct Prices
- Small Minimum Orders
- Direct Manufacturer
- Certified Service Disabled Veteran Owned Small Business
Get Quote
Contactgegevens
2824 Anthony Road, 27215, Burlington, Verenigde Staten
- 1-844-627-5381
- customerservice@ravenox.com
- ravenox.com
TROYER Gourds
Ravenox = staff was very helpful.
Helped me change my order that I had accidently entered incorrectly.
Used Ravenox in the past.
Gourds arrived on time, in perfect shape. Thank You., Beverly Hoover.
22 april 2024
Antwoord van Ravenox
Hi Beverly, Thank you for taking the time to share your awesome feedback with us. We are happy to hear that our customer service agent was helpful. This is exactly what we strive for. Your support is valuable, and we thank you for your purchase. Best Regards, Customer Support Team
Ravenox has the best quality cotton rope.
Ravenox has the best quality cotton rope hands down. I use it to make toys for my parrots and for crafts. It’s soft, colorful and easy to work with. They’re the best.
22 april 2024
Antwoord van Ravenox
Hi Paulette, Thank you for taking the time to share your feedback with us and the community. We are happy to hear that you are satisfied! Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team
Stalker 101
Stalker 101. I placed items in my cart to order. Received a phone call from them not even 20 minutes later on a Thursday night at 9:18PM asking about if I had any questions on the application I filled out online. Which I didn’t fill out anything online, I had only placed 6 items in my cart. Received another phone call today (5 days later) about items that I left in my cart. Ummmm miss ma’am, I didn’t leave anything in my cart. I closed out the tab and I have NO INTEREST in placing any orders with a company who must be desperate for sales. Hard pass!!!
After reading all these other reviews, I’m glad I didn’t waste money with doing business with this company after the way they replay to customers who leave honest reviews.
18 april 2024
Review zonder uitnodiging
Antwoord van Ravenox
Hello Sally, It is our practice to contact customers when items are "left in their carts", to ensure they are aware, as many customers we contact are not aware.
Fortunately, we are not desperate for sales. It was simply a follow-up courtesy call.
We are proud of the hundreds of great reviews we receive.
Regards,
Customer Support
Great product
Easy to order, quickly shipped, and most of all great quality rope!
Thank you!
9 april 2024
Antwoord van Ravenox
Hello Kathy, Thank you for sharing your excellent feedback with us and the community. We value your support and hope we have the opportunity to serve you again. Best Regards, Customer Support
Antwoord van Ravenox
Hi Denise, Thank you for taking the time to share your excellent feedback with us and the community. We are happy to hear that we met your expectations. Thank you for your support, and we hope to serve you again in the future. Best Regards, Customer Support Team
Antwoord van Ravenox
Hi Erica, thank you for taking the time to share your feedback with us and the community. We appreciate your support, and for being a valuable Ravenox member. Best Regards, Customer Support Team
Received our reorder of PVC bird house…
Received our reorder of PVC bird house inserts and all is well. The price and shipping charges have gone up significantly such that we are going to consider getting a bird house that does not need inserts.
8 april 2024
Antwoord van Ravenox
Hello William, Thank you for sharing your feedback. We are glad to hear that the nesting trays worked well for you. Please note that the prices of the nesting trays that you purchased have not increased for two years.
Unfortunately, all carriers raised shipping costs. Your package was shipped via UPS, which raised their rates by 5.9% on December 26, 2023. Thank you for your purchase. Best Regards, Customer Support
Antwoord van Ravenox
Hi Loretta, Thank you for taking the time to share your feedback with us and the community. Thank you for your support, and we hope to serve you again in the future. Best Regards, Customer Support Team
Antwoord van Ravenox
Hello Brigid, Thank you for taking the time to share your excellent feedback with us and the community. We value your support and hope we have the opportunity to serve you again. Best Regards, Customer Support
Nice rope!
Rope is of great quality, I’m using this around the pools zero entry border. Just looking to finish off the ends. I’m thinking about doing some sort of stitching with a nylon twine to keep the ends from fraying.
3 april 2024
Antwoord van Ravenox
Hi Ray, Thank you for sharing your feedback. The most common and easiest way to finish the ends of twisted cotton rope is to use electrical tape. Wrap the tape around the last 3/4-inch of your rope. Then, use a lighter and carefully melt the tape's edge, binding it to the rope for a permanent bond. This will keep the rope from fraying. Electrical tape is what we use to secure the ends. It comes in various colors to match your rope or color scheme.
Depending on your desired result "rope end caps" can also be used. We hope this helps.
Best Regards,
Customer Support
Great quality, fast delivery
No complaints 👌 exactly what I ordered. Only minor complaint was how the rope was packaged. Appeared to be just thrown in a box.
2 april 2024
Antwoord van Ravenox
Hello Justin, Thank you for taking the time to provide your excellent feedback. We appreciate your support. Best Regards, Customer Support
The customer service was superb and the…
The customer service was superb and the product instructions for the purple martin polewere very good. Installation was a breeze. Now lets hope the birds show up!
20 maart 2024
Antwoord van Ravenox
Hi Bruce, Thank you for taking the time to share your awesome feedback with us. We are thrilled to hear that our customer service agent provided you with superb service. This is exactly what we strive for. Your support is valuable, and we thank you for your purchase. Best Regards, Customer Support Team
One for us and one a gift
The quality and feel of the leash is great. Great colors, too. We purchased one for us and once I received it, I was so pleased we ordered one as a gift. Our friends were very pleased, too.
27 maart 2024
Antwoord van Ravenox
Hi Peter, Thank you for sharing your excellent feedback with us and the community. We are thrilled to hear that our leash met your expectations and that our product was shared as a gift. Thank you for your support! Best Regards, Customer Support Team
Antwoord van Ravenox
Hello Wyspur, Thank you for taking the time to share your excellent feedback with us and the community. We value your support and hope we have the opportunity to serve you again. Best Regards, Customer Support
Good, durable chew toys
My German Shepherd and Belgian Malinois really enjoy these ropes as tug and chew toys. They are not indestructible, but they do last a long time.
23 maart 2024
Antwoord van Ravenox
Hi John, Thank you for taking the time to share your review with us. We are thrilled to hear that your dogs enjoy our Cotton Rope Dog Toys and that they last a long time. We strive to provide high-quality products for our customers and their pets, and we hope to serve you again. Best Regards, Customer Support
Great leash.Good selection
Good selection. Excellent quality.
Good service with quick delivery.
22 maart 2024
Antwoord van Ravenox
Hi Janice, Thank you for taking the time to share your feedback with us and the community. We are happy to hear that you are satisfied! Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team
Best dog leash I have ever used
Best dog leash I have ever used. It helps me control my german shepherd better and I am less afraid of my hands getting injured because it is so soft and has some give to it.
14 maart 2024
Antwoord van Ravenox
Hi Sabrina, Thank you for sharing your excellent feedback with us and the community. We are thrilled to hear that our Handmade Natural Hemp leash assists in keeping your hands and your dog safe. Thank you for your purchase and support. We appreciate you! Best Regards, Customer Support Team
Antwoord van Ravenox
Updated 03/27/24: Hi John, the status of the rope availability changed, after customer support reviewed your feedback on 03/25. The production team reached out via email and informed you that the "black" Solid Braid Polyester rope is not available. They offered white instead. Please reply to the team and inform them if white Solid Braid Polyester rope will work for you. Best Regards, Customer Support
==========
Previous reply 03/25/24: Hi John, Thank you for your feedback. Please note that the order was placed on Friday, March 22nd, at 2:21 PM, shortly before our warehouse closed. We are also closed on the weekends. Our standard shipping timeline is 3-4 business days MON-FRI. Your order should ship by Thursday, 03/28. An email will be forwarded to you when the item ships. We hope you understand and will update this review when the rope is received. Thank you for your purchase. Best Regards, Customer Support
I did not have a smooth transaction…
I did not have a smooth transaction when I submitted my resale certificate. I should be able to call your wholesale side, but the retail side was the only contact I could reach. I was told that I had to email the wholesale side. I could not be transfered. I ended up just paying the tax out of frustration.
20 maart 2024
Antwoord van Ravenox
Hi Michael, Thank you for your feedback.
We communicated with you numerous times on the 13th and 14th, about the "taxable to non-taxable process*.
We asked you via the email below to let us know which account you would be using, and we will inform the accounting team.
Thursday, Mar 14, 8:32 am
Hi Michael,
If you have access to either of the previous accounts, one of those accounts could be converted to tax-free. Please note that you would have to be able to log in to one of the accounts.
Let us know which account you would be using, and we will inform the accounting team.
Best Regards,
Customer Support)
=================
One week later we received the email below after we had already provided the required information.
===========
Michael Malley
Wednesday 7:29 am March 20, 2024
I need a response from someone interested in doing business. I have sent in my California Resale certificate and would like a response for confirmation of receipt. I just made purchase and had to pay tax because the old Buyer’s info was in place.
NOTE: We did not receive confirmation from you about changing an existing account or setting up a new account.
==============
We reviewed our records. One minute, after the above reply was sent, we received a call from you. Our agent was told the process was ridiculous and was hung up on.
==============
NOTE: Various employees at multiple locations handle inquiries. All communication is required in writing so that all employees have all of the information available in writing via email communication.
Regards,
Customer Support Team.
Antwoord van Ravenox
Hi Debra, thank you so much for taking the time to share reviews for both our products and our services. We are thrilled that your experience is 5-star. Thank you for your support and for being a valuable member of the Ravenox Team. We appreciate you! Best Regards, Customer Support Team
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