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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service from YY! I had an absolutely excellent experience buying and setting up my new iPhone. YY was extremely helpful, patient and professional throughout the whole process. He took... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gave me excellent service. Spent time sorting out issue i had when I was abroad. Responsible and reliable. The product itself is excellent.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐ I can't recommend Y Y highly enough. The customer service is outstanding. He is always available to help, responds quickly, and follows up to make sure everything is under control and that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

You will go through hell trying to get your PAC code to go to another service provider @RCUK - I am the account holder. You have made it impossible to get through to someone to get the codes. I hav... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele telefoon winkel
  2. Mobiele telefoon reparatiewinkel
  3. Mobiele telefoonaccessoire winkel
  4. Telefoonmaatschappij

Geschreven door het bedrijf

RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

708 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,5

Alle reviews

(708)

30 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Quick & professional!

Swift, professional responses by email. Replies are very fast and action taken immediately. Very impressed. Elzette is very helpful!

17 januari 2025
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Emma,
Thank you for taking the time to leave us a 5 star review. We are pleased to see that Elzette was very helpful.
We hope to see you again soon.
All the best,
RCUK

Beoordeeld met 1 van de 5 sterren

Total rip of

Total rip of
I was with RCUK for 3 years since they dragged me into a 3 year contract, And since i was new to the uk I didn't know of anything better so i signed the contract,
My monthly charges was way higher then I was told at the time of signing the contract, And When I tried reaching out to them it was nothing I can do,
Well I ended up paying around £40 per month just for talk and text and 1 GB of data And a US number,
Which BTW I have the same exact plan now with o2 Directly plus 40 GB of Data and my monthly charge is £12 per month and the same price every month,
Bottom line just stay away from this company..

16 januari 2025
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hello,

Thank you for taking the time to leave a review and share your feedback. We are sorry to hear about your experience with RCUK. We would like to look into this for you so we can understand what has happened a little better.

We’d really appreciate it if you could provide your contact details so we can address your concerns and get in touch to assist further. Please can you email retail@rcuk.com with your details, and we will look into this for you urgently.

Thank you, and we look forward to resolving this for you!

Many thanks,
RCUK

Beoordeeld met 2 van de 5 sterren

Its not a good phone

I bought the Nokia 215 4g from the goldsgreen branch, and have had many problems e.g doesn't always let me send text.
Sometimes my phone just switches off on its own accord when it comes back on my messages are all mixed up.
When i sent a text sometimes it doesn't go into the conversation of that contact it will start a new conversation
When i make calls the receiver cant always hear me clearly.
I've spoken on the phone and taken it back to the shop and all they said it could be the contract i'm on and its not that as it lets me send texts and calls and while staying in same place it won't let me sent same text to another person etc
It has no dictionary on it so each new word you need to put it in

31 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hello,

Thank you for taking the time to leave a review and share your feedback. Could you please confirm if the device you purchased was a modified Nokia 215 (kosher) or a regular one?

We’d really appreciate it if you could provide your contact details so we can address your concerns and get in touch to assist further. Please can you email retail@rcuk.com with your details, we will look into this for you urgently.

Thank you, and we look forward to resolving this for you!

Many thanks,
RCUK

Beoordeeld met 5 van de 5 sterren

Yiddish speaking staff

Excellent service, mostly that you have staff in the Stamford Hill branch speaking Yiddish

18 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Thanks for leaving us a review :)

Beoordeeld met 5 van de 5 sterren

Huge shout out to Thomas!!

Huge shout out to Thomas!!! excellent customer service, he's a huge asset to RCUK, so very grateful for his patience, understanding and commitment to giving an excellent service. Thank u Thomas!

24 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Thanks for leaving us feedback Deborah.

We'll be sure to pass your comments on to Thomas :)

Best Wishes
RCUK

Beoordeeld met 5 van de 5 sterren

Ashley was amazing!

Ashley was amazing!
She has helped me in a very efficient and friendly manner.
Can't recommend more.

23 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Thanks for leaving a review, Anna :)

All the best,
RCUK

Beoordeeld met 5 van de 5 sterren

Really quick responses and efficient…

Really quick responses and efficient succinct responses. They do everything within their power to help. Unfortunately sometimes their hands are tied by the phone networks

23 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Thanks for leaving us a review David.

RCUK

Beoordeeld met 5 van de 5 sterren

Thank you Shaya Gluck for dealing…

Thank you Shaya Gluck for dealing efficiently with my purchase and order of a new iPhone handset to address the issue I was having if not having enough memory .
I am pleased with my purchase

10 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Rahel, thank you for taking the time to leave us a review. We are pleased to see that Shaya dealt with your purchase efficiently.
We hope to see you again soon.
All the best,
RCUK Stamford Hill

Beoordeeld met 5 van de 5 sterren

Aron luftig is so helpful whenever any…

Aron luftig is so helpful whenever any issue comes up… he’s around. Really appreciate the many times he’s helped. Great company and excellent customer service.

10 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Rachelli, thank you for taking the time to leave us a review. We are pleased to hear that Aaron sorted out any issues you had.
We hope to see you again soon.
All the best,
RCUK Golder Green

Beoordeeld met 5 van de 5 sterren

Exceptional service every time

My family has been with RCUK for years, and their service has always been amazing. They are incredibly reliable and professional. Aron and Kieran have been particularly helpful to me going above and beyond to help and sort out any problems I have, at all hours.

3 december 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hello,
Thank you for taking the time to leave us a review. We are pleased to see that Aaron and Kieran have been helpful going above and beyond.
Thank you for staying loyal to RCUK all these years.
We hope to see you again soon.
All the best,
RCUK Golders Green

Beoordeeld met 5 van de 5 sterren

Top Service

Once again I can say how proud I am to be a RCUK customer!
Efficiency, speed, communication between all the parties from the fantastic A1 WhatsApp chat with Queen who helped me most probably on more than one occasion, to my dedicated account manager Aaron it just works!! This wrapped up with a fantastic price package and you are good to go feeling like a king!
Cant more strongly recommend RCUK to anyone.
Best regards
Aron Meislik

27 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Aron,
Thank you so much for taking the time to leave us a review. We are so pleased to see that you are a proud customer at RCUK :-)
We hope to see you again soon.
All the best,
RCUK

Beoordeeld met 5 van de 5 sterren

They saved me money without me asking…

They saved me money without me asking for it, well done and highly recomended

25 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hello Yitzchok,
Thank you for taking the time to leave us a review :-). We are pleased to see that we saved you money.
We hope to see you again soon.
All the best,
RCUK Stamford Hill

Beoordeeld met 5 van de 5 sterren

I found the staff very hepful friendly…

I found the staff very helpful friendly and most importantly knowledgeable. Meir was helping me personally.
After sales service was also a exceptional

20 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi David,
Thank you for taking the time to leave us a review :-)
We are pleased to see that Meir provided you with exceptional service.
We hope to see you again soon.
All the best,
RCUK Stamford Hill

Beoordeeld met 5 van de 5 sterren

Good Service

Responsive, easy to deal with and managed expectations well.

20 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Simon,
Thank you for taking the time to leave us a review :-). We are pleased to see you had a fantastic experience with RCUK.
We hope to see you again soon.
All the best,
RCUK Golders Green

Beoordeeld met 5 van de 5 sterren

Always get the BEST possible service

Always get the BEST possible service. Nothing is too much trouble. I thorough recommend AY and his team

20 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Beverley, thank you for taking the time to leave us a review :-). We are pleased to hear that you always get the best possible service from the Manchester team.
We hope to see you again soon.
All the best,
RCUK Manchester

Beoordeeld met 5 van de 5 sterren

Excellent service

I found the service at rcuk amazing. So helpful and patient even though I had to ask many questions etc. They explained everything very clearly to me and helped me choose a good phone. Very impressed

19 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Elki, thank you for taking the time to leave us a review :-). We are pleased to hear that you were very impressed with the service you received at our Golders Green store.
We hope to see you again soon.
All the best,
RCUK Golders Green

Beoordeeld met 5 van de 5 sterren

Our business has been with RCUK for 5…

Our business has been with RCUK for 5 years now, they take care of our Internet and phone / work lines. They are extremely helpful, Aaron, suchi and keiran instantly respond if we need anything and go above and beyond. I would highly recommend them to anyone

19 november 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Yosgord, thank you for taking the time to leave us a review :-). We are so pleased to hear that after 5 years, you are still receiving extremely helpful service from the team.
We hope to see you again soon.
All the best,
RCUK Golders Green

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service from RCUK

We are a growing company in Camden. We had first class customer service experience from RCUK over a period of 3 weeks and maybe more. We have prompt responses to queries regarding invoice and billing with advice of how to avoid out of contract costs . We were given an excellent renewal contract option with the latest phone on offer. They listen to any queries and respond with viable flexible options. We really felt looked after by the Account Manager and the Customer Service / Billing Team.

30 oktober 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Nila, thank you for taking the time to leave us a review. We are really pleased to hear you received first class customer service here at our Golders Green store.
We hope to see you again soon.
All the best,
RCUK Golders Green

Beoordeeld met 5 van de 5 sterren

Recently upgraded a mobile device

Recently upgraded a mobile device. Elzette Gouws made the experience very seamless and very straight forward.

Many thanks for your help!!

8 oktober 2024
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hello Bernard, thank you for taking the time to leave us a review. We are pleased to hear that your experience was seamless and straight forward :-).
We hope to see you again soon.
All the best,
RCUK Stamford Hill

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