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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service from YY! I had an absolutely excellent experience buying and setting up my new iPhone. YY was extremely helpful, patient and professional throughout the whole process. He took... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gave me excellent service. Spent time sorting out issue i had when I was abroad. Responsible and reliable. The product itself is excellent.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐ I can't recommend Y Y highly enough. The customer service is outstanding. He is always available to help, responds quickly, and follows up to make sure everything is under control and that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

You will go through hell trying to get your PAC code to go to another service provider @RCUK - I am the account holder. You have made it impossible to get through to someone to get the codes. I hav... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele telefoon winkel
  2. Mobiele telefoon reparatiewinkel
  3. Mobiele telefoonaccessoire winkel
  4. Telefoonmaatschappij

Geschreven door het bedrijf

RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

708 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,5

Alle reviews

(708)

30 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

As always RCUK gives friendly yet…

As always RCUK provides friendly yet professional service.
Had to replace my phone, Meir patiently told me all options and answered all questions then arranged best plan.
Sholi was very quick to help out retrieving data from my old phone as well as giving further advice with my new phone.
RCUK is best option for all phone requirements.

4 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quin phone

bought a new phone. Sholy the salesman was very helpful and patient.

30 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

RCUK is awesome

RCUK is awesome, especially now with their big new showroom. I love visiting the staff there, and am always very impressed by Barry, for his excellent service and positive attitude.

29 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Service!!!!

I have just come away from this shop so very grateful. I have had hacking problems for a while and been very stressed. Kieran worked on my phone( as well as dealing with many other inquiries) for about an hour and hopefully solved the problems. He went over and above and I can’t praise him enough!!!

27 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Repeat Customer

We've been dealing with RCUK for a few years. We run international school trips and rely on RCUK to provide us with phone plans to use abroad. Rates are most competitive and Barry Stanton has always provided us with a stellar service.

26 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

RCUK RETAIL TEAM

Rcuk offer a fantastic service, whilst still being extremely competitive.
unlike other providers where you have to wait 45 minutes on hold, to speak to someone, rcuk i send one email and its sorted.

I would highly recommend Sholi From Rcuk for all your mobile and broadband needs

20 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb

Expert advice. Great customer service and excellent support by Sholi Adler! Very pleasant environment!

20 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A very satisfied customer

As someone who doesn’t typically have patience to write reviews, I’ve decided to make an exception after my recent visit to RCUK.
My main reason for continuing to use RCUK (competitive pricing not withstanding), is for the excellent customer service offered by an employee known as ‘H’ at the Stamford hill branch.
Since joining RCUK approx 7 years, my go to rep has been ‘H’. Besides for his comprehensive knowledge in the field, he’s also known to take great care to provide a very bespoke service.
This is based on my own experience, along with consistent positive experiences by several mates, who subsequently recommended ‘H’ to me.
Case in point, I wanted a second iPhone for personal use so I can keep my primary iPhone for day to day business use.
As I only recently upgraded my primary iPhone, I wasn’t looking to fork out a huge amount on a new phone, but needed a second one desperately.
‘H’ directed me to the just as good cheaper SE model which is drastically cheaper and ticks all the boxes for me.
Moreover, he went out his way to set up the phone for me so I can use it straight away. This included assistance with setting up a separate Apple ID, explaining the pros and cons of the the various network providers, reducing some of the costs on my current plan to help mitigate the additional costs of new phone, to installing safety screen at my request.
Lastly, he also took the time to help me streamline my primary iPhone from apps to email.
In short, H’ main quality, is his ability to explain things in layman terms without coming across as patronizing,(often seen with reps in the mobile phone industry), his willingness to make sure customer walks out with job complete and/or questions/queries answered.
Thank you ‘H’ for a wonderful service over the years even staying past closing time on recent visit so that I can have my new phone ready to use.
I am looking forward to continue using RCUK as my primary mobile phone/network provider.

Kind Regards

A very satisfied customer

9 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

used the chat service

used the chat service - just dont bother unless you want to wait forver

9 juni 2023
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Daniella, we're very sorry about this experience. We've looked, and it seems that whilst your initial enquiry was picked up quickly on live chat, the staff member you were speaking with took a while to respond to you as the matter was depending on a different department. We would love to see if we can still assist so please email mobile@rcuk.com

Beoordeeld met 5 van de 5 sterren

Highly recommend.

Such a great and easy service. Highly recommend.
Suchi from the RCUK Stamford hill branch arranged my upgrade making sure everything would run smoothly and Yissi in the RCUK Golders green branch transferred my phone over to the new one making sure I was totally happy with it all. Thank you!

7 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sholi, patient and helpful

Sholi Adler helped organise a new phone for my elderly father. He sat with us and patiently and clearly explained the pros and cons to meet his needs. He was very professional, helpful and patient and reassured us that we can pop in any time for further assistance.

6 juni 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

very good service at the "store"

very good service at the store , but you need to improve on your phone service , as i tried today the third time to speak to a member within the last week & each time i got told that someone will call me back, & im still waiting !

29 mei 2023
Review zonder uitnodiging
Logo RCUK

Antwoord van RCUK

Hi Yehuda, thanks for leaving this review for us. We're sorry that you have not received a phone call yet. May we ask that you email mobile@rcuk.com with your phone number please? We'll ensure you are contacted soon.

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