Reach Mobile Reviews 604

I chatted with Majid and all went very smoothly, I believe. I cancelled service and was very helpful and professional. Just hope there won’t be a problem, but they have always been reliable in the past, so I don’t think this will be any different.

Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking to straighten out a complicated problem. The online chat support at night is generally good, if you get connected to SAHIL your problem will be solved very efficiently with no wasted time. If the daytime support staff were half as good as Sahil, this would be a five star review.

Thanks Kirti
Kirti was able to get to the bottom of my more technical questions quickly and found a solution.
Thanks!

I would like to thank Steffy for her help and patience. Everyone at Reach Mobile has always been very friendly and helpful.

I just finished a chat with Anita! She was super helpful in troubleshooting when an activation was not working. She was very patient, knowledgeable, and polite! I could not have asked for a better experience.

Thanks, Anita!

Just finished a chat with Manoranjan. Solved my problem quickly and was very helpful. Great customer service.

Great service, easy and clear information, super helpful support staff.

Steffy worked with me for quite a while, and resolved my issue--I wanted to make sure you had the correct credit card on file.

Also, I was connected to a human right away, and everyone is incredibly polite.

Steffy is the greatest! She has helped me several times with getting orders and phones set up. It always takes less than 30 minutes, which is great for dealing with a cell phone company.

I just finished a chat "Narmsweet?" at Reach Mobile. She was very patient with me and helped through a problem to me was impossible. Thank you

I had great assistance on the chat today! The person on chat helped me find the coverage and compatibility of my phone. Took me through this one step at a time. I greatly appreciate his clarity and explanations. Thank you!

Steffy on chat was awesome. Helped me with access problems then did for me what I was trying to get access to do as well.

Kirti at the Reach-Chat-Support was excellent in assisting me in activating 4 SIM cards when I was experiencing some challenges. Great customer support. Thank you.

Very helpful. Thank you

Avishek did a great job walking me through all the steps required to replace my old phone. Very smooth and easy process.

Extremely good service and friendly staff. Company run by Best CEO so result is only expected.

I have been having trouble getting my phone connected from xfinity over to reach. Today I finally got the person that knew what she was doing. Her name is Meenu and she works on Chat. She was patient and knew the right things to ask me. She was excellent. If I need help again I would want her to help me.

It has been several years of working with Reach. Every interaction with them has been professional. From help switching my phone from another carrier to my latest request. I recently needed itemized copies of my monthly phone records. In less that 24 hours it went from a chat with a very understanding rep, to verifying I was me, to the documents I needed. I never heard "no we can't do that". Instead I was sent emails during the day keeping me up to date on their progress. I can't recommend this company enough for your next wireless carrier.

The support staff with Reach is always top notch. I've only had a few minor issues and they are always fixed within 15 min of contacting support. Today, Avishek was able to get my picture texts working again super fast, and on a Sunday morning no less. Avishek and everyone I've had help me have been incredibly prompt, helpful, and professional. Reach and their team just does everything right.

I had an activation problem as a new customer. Meenu was extremely helpful and got the problem fixed in very short order. Excellent experience!