Amazon.ca Reviews 

Unacceptable blackmail and lies from Amazon.ca Customer Support Leaders
Amazon Canada customer support has hit rock bottom. My package (UPS Tracking: 1Z036G8G2033474032) was delayed, and an agent named Pradeep textually lied to me about its status. When caught, a representative named Lavanya promised a $10 credit as an apology, which they failed to apply.
Today, a supervisor named Utkarsh refused to honor the promise and literally threatened to CANCEL my entire order against my will just to wipe out their corporate mistake. They are holding customer orders hostage to avoid paying a simple $10 compensation. Absolute scammers and amateurs. Avoid!

I literally just got my package without even opening the box yet and asking for a return is so difficult 😑 Amazon isnt worth it anymore when other places like healthy planet would refund or exchange with no problem. Money wasted! With NO leniency and does not feel for customers. But when someone hacks into my account I would need to give you details about my life that I wasn't the person who did fraud and I get this?? 0 stars

i orderderd a item before going out of stock and now amazon is saying theyll email me when they have a date its going to arrive but it origanlly said arriving this friday

I ordered moving boxes because they were to be delivered “tomorrow”. When they didn’t arrive, I called and spoke with someone who said they would be coming in 2 days. When I pressed that this wouldn’t work, he said had adjusted the delivery time to be the following morning (a day late rather than 2 days late). When they didn’t arrive… again, I called to enquire as to where they were. I was told they were going to be coming on the same 2 days late schedule. HORRIBLE customer service!!!!

Clearly, the first person I spoke with is either incompetent or just wanted to make me think I was getting service where none really exists.

Normally I'm satisfied with Amazon.ca
Unfortunately I'm not this time.
I ordered a rug and another item.
They sent the wrong rug and the other item wasn't satisfactory.
I returned them immediately with out opening the rug,it was in clear plastic, so I could see it was the wrong item.

It's been over 10 days and I'm still waiting for a refund.
They're saying it could be up until a month.
That's weird for amazon.ca.
I've never had to wait so long for a refund after they have recieved items.
Done understand and can't get any help resolving it any faster.

The reason I use Amazon is because of their fast delivery and returns, usually anyway.

This is what I'm paying for my subscription every month.
What a joke..
It's an unexcepable wait time.
Clearly they are no longer in the business of being quick or helpful with support.
Think I will question making any more orders.
Unfortunately it's disappointing but it's just too long to way.

Je suis extrêmement déçue de mon expérience avec le service à la clientèle d'Amazon aujourd'hui.

J'ai annulé mon abonnement Prime quelques jours après un renouvellement automatique que je n'avais pas remarqué. Le remboursement reçu n'a été que partiel (5,75$ sur 11,49$), pour à peine trois jours d'utilisation. J'ai appelé pour comprendre ce calcul et demander un ajustement, sachant que la transaction avait été faite moins de 30 minutes plus tôt.

La réponse du technicien s'est limitée à répéter, sans jamais varier : "c'est dans le système, je ne peux rien faire." Aucune tentative de comprendre ma situation, aucune flexibilité, seulement une répétition mécanique alors qu'il s'agissait d'une transaction toute récente et clairement réversible. On m'a aussi laissé entendre que c'était à moi de surveiller la date de renouvellement automatique — un commentaire que j'ai trouvé déplacé venant d'un représentant du service client.

Ce genre d'interaction confirme une impression plus large : l'essai gratuit est une stratégie marketing extrêmement alléchante, mais l'expérience post-inscription donne clairement l'impression d'un piège plutôt que d'un service transparent. Pour ce que ça vaut, la livraison rapide de Prime n'apporte pratiquement rien de plus que ce que je reçois déjà normalement (24-48h) sans abonnement.

Je ne renouvellerai pas cet essai, et je recommande activement à mon entourage d'éviter Amazon Prime. Le montant en jeu ici est minime, mais le manque total d'écoute et de compréhension de la part de l'opérateur est ce qui me déçoit le plus.

Support now closes at 6 pm on Sunday. I waited on hold for 30 minutes, then, without warning, the call was disconnected at 6 pm.

Amazon.ca operates like a rogue entity. Lately, it is either a delivered item is discovered to not be what you ordered for or it is delivered elsewhere while they insist it was delivered to you.
I have been back & forth with them on an item that their carrier delivered to a different address, with evidence of a picture that was not my front door, yet they insist it was delivered to me.
Only a thieving organization behaves that way.

I needed an item urgently for the next day, so I went to sign up for Prime. I was fully prepared to pay for the subscription, but when the system offered me a 1-month free trial, I thought I got lucky. Looking back, it was a trap that brought me nothing but pure frustration.My order was assigned to Intelcom, but they failed to deliver it the next day, even though I was home the entire time. That started my nightmare of contacting customer service SIX TIMES with zero consistency:

1st Agent: Claimed they would urge the courier to re-deliver. I closed the chat, but hours passed with no updates.

2nd Agent: Told me it wouldn't arrive until the following day. Frustrated, I asked for a refund since I had already re-ordered a replacement. They refused the refund but promised a $5 compensation. Guess what? I never received the $5.

3rd Agent: I asked to return/cancel it before delivery to avoid the hassle of dropping it off at Canada Post. They said they couldn't cancel it, but left a "note" on my account saying I could get a refund without returning the item once it arrived.

4th Agent: The next evening by 7 PM, still nothing. This agent finally agreed to process the refund. I thanked them profusely. But hours later, nothing showed up in the system.

5th Agent (The absolute worst): I told this agent that the previous one promised a refund. It claimed that the system didn't approve the refund and that I had to wait until the 7th before I could contact them again to request it. I argued that my order was guaranteed for next-day delivery, and I had already waited an extra day with absolutely no updates, so requesting a refund right now was completely reasonable. That was when it insulted my intelligence. It literally told me that because I was on a "Free Trial," I am not entitled to the same next-day delivery benefits as paying members! I was completely flabbergasted. I asked, "Are you sure about what you just said?!" When I demanded to file a formal complaint and be transferred, it just dumped my chat onto another representative.

6th Agent: Thankfully, this last agent apologized and finally resolved the issue. I asked to lodge a formal complaint against that 5th creature, though I doubt they actually filed it.

Amazon, if you offer a free trial, it should deliver what it promises. Saying a free trial doesn't get real Prime benefits is an absolute joke and a scam. That 5th agent was incredibly toxic, unprofessional, and a literal piece of trash.

Que des problèmes… problèmes de livraison, problèmes pour se faire rembourser, problèmes avec les agents… problème de temps perdu a essayer d’expliquer les problèmes… un agent nous dit une chose, le suivant autre chose… c’est aberrant…

My order of "Crime 101" which was set to be delivered on Thursday has now been changed to "Order Received." I think I made the right choice in locking in my pre-order of "Obsession" on 4K with Sunrise Records. At least they can guarantee quick delivery and won't screw me over unlike Amazon. In fact, I think I may just do all my future dealings with Sunrise from now on!

Purchased item June 29, 2026 - Stated delivery attempt - but not received and NO attempt - I have cameras and the parcel was a "no show" - called customer service and guaranteed delivery would be on July 01, 2026 - NO delivery again - NO email response, tracker update or product as stated by CS.

Never /rearly delivered to right house very incompetent drivers don't follow directions at all

Amazon has been using Purolator in my area forever, all of a sudden they start using Intelcom/dragonfly and packages are not showing up. I’m having to call Amazon and dragonfly every day waiting on packages 10 days. I’ve checked with neighbours neighbouring communities even people elsewhere in the province and they’re having the same issues. I have told dragonfly that they are making Amazon look like a joke and Amazon is providing them the circus by even letting deliver these packages. I posted on Facebook and the amount of feedback of people who are disappointed and have had to have packages rerouted two and three hours away to a son or a daughter‘s house because the dragonfly drivers are in adequate. They want me to be respectful and I’m trying really hard. I truly am but I had a dragonfly driver call me just last week and ask me where he was, I kid you not. I just don’t know when Amazon is gonna take it serious cause we the consumers are what’s keeping them going. I have been waiting over 10 days for a package and when I did receive it, it was beat to pieces. The packaging was absolutely destroyed. It was embarrassing actually.

buy from third party of amazon,seller sent wrong item( I ordered voltage converter they sent adapter universal ,cheaper price than I ordered),I asked for return,they accepted and now they don't want to pay for shipping to send back fee that I had already paid,,what a scam !!! And amazon does want to get involve,that is problem with third seller,arrange yourself.Their error,fault and I lost my money and time for something I'm not doing wrong.Scare to dead,I've never buy again things from third party of amazon.robber

Well you would think this company would have all the answers but NO, here is my Problem. Yes i am a prime member.
Ordered an item that should have arrived the very next day, next day it does not arrive and on their site nothing no message what so ever. Two days, site says problem in delivery. Day number three site says a new delivery date in two more days. Now 6 days and now site says item is undeliverable and I should get a refund within 14 days.
Here' what's wrong to me, if an item has not been delivered, then Amazon should contact me and ask me if I still want this product and if I anwer yes then reship a new one, but NO they would rather you wait and not know and all this time the item is still available on their site to ship the next day. I called and told them that if they cannot deliver a product then a second attempt should be offered automatically. The person I was taking to at amazon said i was absolutely right but told me she can only submit my refund faster, told her it's not her fault but that this is a bog BOO!!!!! For amazon that is not perfect. Told them I would buy the product i needed at a hardware store instead.
You pay but they don't deliver, Prime what, waist of time.

I stopped ordering expensive products on Amazon.

In the past, items arrived completely wrong, often cheaper models than what I ordered, or delivery drivers would just throw packages outside in the snow (I live in a residential building, and they were too lazy to even enter the building).

The whole experience made me feel like I was dealing with scammers who have no accountability.

Ordering from Amazon started to feel like gambling.

The level of negligence and disorder this company shows is honestly shocking.

Now I order directly from the sellers. It feels safer, more reliable, and honestly much more pleasant.

Amazon people are LIARS. Was promised a delivery valued at $500 and delivery time keeps getting bumped. Like I don’t have a life? I have to sit at home and wait? Because of the value it has to be hand delivered to ensure delivery. Why not do those packages in the morning so you don’t waste people’s valuable time. People work you know and most probably make more than what you pay your drivers. I should cancel my account and credit card.

Well today is my fourth bad experience with Amazon, delivered my parcel two blocks away and they kept trying to tell me it was delivered and it was on my doorstep. Third bad experience, order got caught up in postal strike, kept getting messages saying it was out for delivery. Package finally arrived after strike, sent package back, because it was a third party vendor had to pay shipping ( over $28.00 ). Never did get refunded from Vendor. Second bad experience, Purchased Sketchers shoes, wrong size tried sending back they wanted a 25 percent restocking charge as well as shipping costs. Kept product. First bad experience, ordered Amazon Echo could not get product to work after numerous calls with their technical support wanted to send back but they said it had been too long. And the worst part of this is I keep going back for more abuse, isn't there an honest online retailer.

I really don't understand Amazon's customer service anymore. Sometimes they are so understanding, kind, and genuinely caring, but there are times like this where I completely lose faith in their support. It has been over a week of pure frustration trying to return an item. As a person with disabilities, I physically cannot take packages to Canada Post. I have explicitly and repeatedly asked for a Dragonfly home pickup accommodation. Despite multiple chats, no one has been able to fulfill this simple, standard request. To go from usually helpful service to being completely ignored on a basic accessibility need is baffling and incredibly disheartening. Amazon needs to train its staff to handle disability accommodations consistently.