The products I get from Real Foods are always great, whether it's my regular order or something special. In recent years their delivery has improved and is now equally great.
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I wanted a product I can no longer buy locally, but because I am on an "offshore island" (only 3 miles from the mainland and normal charges apply with Royal Mail and many couriers!) the delivery charg... Toon meer
Bedrijf heeft geantwoord
Superb experience! Real Foods were very helpful to me, this being my first order from them. Goods were collected on the Friday and to my surprise the parcel was delivered on the following Monday mo... Toon meer
Bedrijf heeft geantwoord
I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Contactgegevens
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4,5
Uitstekend
5K reviews
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Not one friendly staff member
Not one friendly staff member , ask a question and get looked up and down like a criminal . Bad attitudes and Lazy . Food standards bad too , bought Clove Garlic that looked beautiful and fresh , got home to discover it was damp and mushy inside , free range eggs are horrible , shells were damp like wet cardboard , prices are of the chart expensive . Not just on one occasion .
10 april 2025
Review zonder uitnodiging
Best service, best organic food, fast
Really happy with the excellent service from Real Foods. Fantastic quality of veg, fruit and all other produce received and the quick, hassle free delivery service.
The free delivery over £50 and the speed of delivery means I can use Real Foods for most of my weekly shop and am so grateful that it's possible to get such lovely fresh veg and fruit from Real Foods when I live so far away.
The flavour, freshness and quality of the veg and fruit is so much better than that which I bought elsewhere until now. So much so that it's added greatly to my pleasure in cooking and eating.
8 april 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you very much for taking the time to leave such wonderful feedback, we are very pleased you are happy with our service.
Order taken but told items are out of stock.
I placed an order on the 3rd of April and received an email the next day to say your order has been processed, but we are awaiting the items. How can the order be processed when the items are out of stock?
Firstly, you shouldn't have let the order be placed if the item was out of stock; secondly, you should not be taking money for items that are out of stock; this is bang out of order. The email said they hold orders for seven days to await stock – you expect me to wait seven days? I don't think so!
I replied back immediately after receiving their email asking for the order to be cancelled and my card refunded. I have since ordered the organic cashew nuts elsewhere.
Two emails have been sent, and I am still awaiting a reply.
Having previously shopped with Real Foods, after this I most certainly will not shop with them again. It is off-putting placing an order for items that could possibly be out of stock. Buyer beware!
3 april 2025
Review zonder uitnodiging
Antwoord van Real Foods
We are sorry we were unable to supply the goods you ordered. Generally we pack or own brand goods to order but unfortunately we have been hit with staff absences which has resulted in some delays in getting goods packed. Our customer service team does not work at the weekend and responded to your emails on Monday morning when they returned to work. Your order was then cancelled. No refund was necessary as no payments are taken until an order is ready to dispatch.
Given notifications about delivery
Given notifications about delivery. Replaced damaged item fairly quickly. Reasonable prices for items purchased.
24 maart 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you for taking the time to leave this review, we really do appreciate this.
Will continue to order
We've made several orders for home and work and haven't had an issue. Everything as described and the order is packaged very well, which is refreshing to see these days. I see lots of people complaining about prices, and I have seen some prices go up considerably however when I've checked elsewhere they have done the same. For speciality items this is just the way it is. The candied almonds are spot on btw :) and around 50% cheaper than M&S.
27 maart 2025
Review zonder uitnodiging
Antwoord van Real Foods
We do appreciate you taking the time to leave this feedback for us. We are always happy to hearing from our long standing customers, thank you!
Indispensable Resource
A great range of products and efficient service.
27 maart 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you for this feedback, we really appreciate this.
First time using this company
First time using this company. I made an order 6th march via website showing items in stock. On 13th March I was emailed and refunded saying item was not in stock. I would have expected to have been told a lot sooner if the season was over and stock not available so I could have gone somewhere else and not waiting for it.
13 maart 2025
Review zonder uitnodiging
Antwoord van Real Foods
We are sorry it took us so long to let you know that the items were not available – we waited until we had received a new fresh food delivery, but do see that this was inconvenient for you. Please accept our apologies.
I was able to buy what I wanted from…
I was able to buy what I wanted from Real Foods that hadn't been available elsewhere. Good service and will buy from them again.
11 maart 2025
Review zonder uitnodiging
Antwoord van Real Foods
We really appreciate you taking the time to leave this review for us, thank you.
Good quality, quick delivery
Good quality, long best before dates, well packaged, quick delivery
27 februari 2025
Review zonder uitnodiging
Excellent All Round
Excellent products, excellent service as always. Been a customer for a number of years. Highly recommended
27 februari 2025
Review zonder uitnodiging
Real Service at RealFoods
Good range of quality produce at very competitive prices. Website orders are processed fast with updates provided. Well packaged and quick delivery. All in all an outstanding shop and service, would highly recommend
15 februari 2025
Review zonder uitnodiging
It is always a please to shop at…
It is always a please to shop at Realfoods online; it is fast and professional. Thanks
18 februari 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you for the amazing feedback, it is greatly appreciated and we cant wait to have yourself back.
Disappointed with use by date
Disappointed with use by date, ordered a case of alpro growing up milk for my granddaughter during her visits here and all 8 cartons had a 3 week date which we will never use. The ones I bought in supermarkets have a use by date of Sept to Oct 2025 (around 6mths)
5 februari 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you for taking the time to leave a review with us. If you contact us via our email, we will happily arrange a refund for any unused cartons that are out of date for yourself. We do ensure that we do our best to make sure all items are within the Best Before Date window as stated in our policy, however these have managed to slip through and for that we do apologise.
Experience since day one of my order.
Since day one of my orders from Real Foods, the company is very efficient and prompt.
12 februari 2025
Review zonder uitnodiging
Fast delivery of fresh Seville Oranges
Fast delivery of fresh Seville Oranges. Seamless transaction and great service again …
5 februari 2025
Review zonder uitnodiging
They don't have stock and no reply to…
They don't have stock and no reply to mail
26 januari 2025
Review zonder uitnodiging
Antwoord van Real Foods
We do apologise for the item not being in stock at the time of order. We did send update regarding this order on the 27th January, 29th January and the 3rd February, we do have occasions where our email go into customers spam folders, this may be the case here.
Great ethical minded business
Great ethical minded selection, quick delivery, so reliable. Please don't be tempted to start selling more products grown in China. It is becoming more and more difficult to find reliably ethically produced health food. You are currently the only store able to deliver nationwide bulk order French grown soya milk, so thank you so much for staying the line in this challenging trade climate.
24 januari 2025
Review zonder uitnodiging
Best value Ive found on the internet
Best value Ive found on the internet. Great quality and and a very satisfying experience. I will cintinue to use real foods
20 januari 2025
Review zonder uitnodiging
The product arrived soon than expected
The product arrived soon than expected. The use-by date was next year. I wish there were some cooking instructions with my beans.
21 januari 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you for taking the time to leave this review, we really appreciate it. Please see the link this has advice on how to cook these, https://www.realfoods.co.uk/article/the-real-foods-guide-to-pulses.
Excellent!
Easy to order. Good price. Prompt delivery, excellent packaging. Excellent product!
19 januari 2025
Review zonder uitnodiging
Antwoord van Real Foods
Thank you for taking the time to leave this review for us, we really appreciate this.
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