Realisationpar Reviews 296

Realisation Par has the absolute worst customer service I have ever experienced. The dress i ordered was poorly made, they make you pay for your return shipping and don’t provide you with a label, they delete comments on their social media complaining about their service- it’s such bad form. Worst experience ever I will never recommend or shop here again

The customer service was completely useless & slow. I mistaken billing address to delivery address, and there is no way to edit or cancel even immediately after the purchase. After I emailed, they replied saying they can't do anything because it's sale. I explained how I can't possibly go and get it myself - got zero responses afterwards. They just told me to figure out things myself.

This is my first purchase and I will NEVER purchase again. The worst customer service I have ever experience, with this price.

Terrible customer service. Ignore simple questions and intentionally avoid fulfilling exchanges and/or processing refunds.

Horrible customer service that will ignore all your emails. They need to do something internally, because this brand has potential but the horrible customer service would probably cause their doom.

I i found the exact same dress on shein.com!

They buy all their clothes from shein or other cheap places and sell the product for a looooooot more money!

it´s such a scam don´t buy from them!!!

First experience was great, second one acceptable, third one horrific (keeping my money and not answering mails or getting back to me). Fourth and fifth (a gift) horrific also.

UPDATE: Ordered for the first time in 2021 and tried giving them a chance again in 2023, but sadly the service is just as poor as ever.

Ordered the mini skirt in cookies and while it’s pretty, there are red threads at the bottom (the skirt is black), the waist band looks super worn, with threads sticking out everywhere, and the tag is hanging on by a thread. I’ve kept it since return is always a major time consuming hassle with them.

My boyfriend ordered me a dress from them too this year and has asked for an exchange but hasn’t heard back yet, even thought it’s been almost 3 weeks.

But I’m officially done with this company. I sincerely hope it gets closed for scamming people at some point.

The following is the original review from 2021:

First time I ordered the Alba dress in white strawberries. It came quick, in a pretty canvas bag and the dress was impeccable.

Naturally I wanted more, so I bought the Inez in red, but it didn’t suit me so I exchanged it for the black strawberry one. They sent me the wrong dress (a more expensive one) and I kindly told them. I sent it back and received the one in black I originally ordered, but it was faulty with threads sticking out the back and it was also much bigger in size than the previous dress.

I told them and they sent me a new one which was perfect. Phew. I’m introverted and suffer anxiety so sending items back is always a stressful experience. Once again I forgave the company and thought “well they are just people and mistakes happen” they sent a new one and that’s great service.

Later my mother wanted to gift me their cookies skirt in dahlia. She transferrred money and we ordered it to her place, so we could share the “happiness” of opening it together.

Well, it came in a dirty little bag and the papers inside were all curled up. But we thought “well it’s the skirt that counts”. I put it on, and we notice a gaping hole near the elastic band, and the skirt is also overall poor. More wrinkles in one side (ripples) and so on.

I get really sad and upset - also on my mother’s behalf who splurged to buy it for me - and so we asked for a return which they granted.

My mother convinced me in the meantime to exchange it, instead of asking for a refund, since I love my Alba dress and since I wanted the skirt for so long - and thus it begins.

They don’t respond to mail so I also wrote them on Instagram:

“Hi again,

I just looked at the piece for the last time before going to the post office and I’m really sad about this, as I love the print and fit so much. I was upset but now I’m unsure whether to get the refund, or exchange it and give the company one last chance.

Is the rippling a common issue, as well as the skirt not being very secure at the elastic band?

Thank you”

This is their reply:

“What pieces were you thinking of exchanging to?”

😒

Not answering my question at all (and they have my ref number where I already stated that I want an exchange for the same piece) but of cause without holes and whatnot. And they can see photos of the faulty item on my profile which I already provided them.

I’ve paid handsomely to ship it back and provide tracking. I photographed the paperwork and sent everything back to them.

I delivered the return package to the post office June 3, it was delivered June 6, and I have written them an email and on Instagram since but have had no reply.

Their clothes is pretty expensive and yet they treat customers like this.

I order from reformation (same price range and environmentally friendly company) outside eu, almost every month, and it gets here in like 4 days. On top of that they provide a return sticker so you don’t have to pay to return/exchange. They always answer promptly and are eager to assist you.

Réalisation do not provide any of that.

I’m really sad as I otherwise like their designs and visions.

My verdict is:

Don’t order from them, it’s a gamble and they don’t care about the customers.. unless you are rich or famous, as I don’t see emrata having problems. 😓

Have not refunded me for returned items despite them confirming they received them, and have now been chasing for over a month. No way of contacting and they are ignoring my emails. Unsure what to do and regret buying with them.

Realisation par has the worst and most unreliable customer service team. They never sent out my order. It took numerous emails and dms for me to actually get them to resend my package.
+ The quality of the baby tees are definitely not good enough for what you pay. Very disappointing as they have so many cool designs and clothing but I will definitely think twice before ordering from them again. Extremely unprofessional for a higher end brand :(

The items are... okay. They're definitely cute but man, it is just not worth the price! Their silk "pulls" so much and there is no lining for many pieces. Why are the items priced so highly for the quality?!?

Super flotte kjoler som passer perfekt! Og super hurtig levering

Appalling customer service. Received two gifts that I wanted to exchange. Told customer service that I wanted the store credit to my account because i didnt want them to know that i was exchanging the dresses. I shipped the dresses to the hub and someone called Flora emailed my two friends and added store credit to their accounts!!! Absolutely ridiculous. Also no phone number to reach them on. I am just beside myself.

Have to agree with other reviews. Customer service is the worst ever experienced. No replies. I've emailed and sent multiple messages to their instagram directly. It's been weeks!

Not good enough for a high-end brand..

I am still in the process of receiving an exchange, which has taken over 3 month to process.
Customer contact is few and far between, and they have just taken my money and my garment and left me without any support or communication.

I am beyond disappointed, since they are so expensive. My $300 has not been returned to me, even though I sent my garment back to them over 3 weeks ago.
The clothes themselves are lovely but the customer service is shocking and un-reliable.

Worst customer service and online shopping experience I’ve ever had. It took forever to have a person to get back to you and yes, if you don’t keep following up and asking for update, they will forget about you. Would never ever purchase one this website.

The customer service was fantastic!!
I bought a dress, and I already love it. It's a little expensive, but it's really worth it - especially since the dress are made of 100% good materials.
I would really recommend Realisationspar.

I ordered a dress from realisation a month ago and it still hasn’t arrived. After countless phone calls to fedex for an update, they finally flagged my package as lost. I reached out to realisation to see if they can send me another one or just simply refund me the money and no one would respond to my emails or text messages. Pretty inefficient customer service. Don’t shop here. They will rob you.

Purchased the Inez dress because they were having a sale and I kept seeing it on social media. The dress was around $180 and duties were another $70. The dress was cute style-wise, but the fabric and the way it felt didn't seem like it was worth the 250 bucks I spent, you could easily get the same dress at Abercrombie or some other store.

Dresses are flimsy. Seem and feel low quality for such a high price. I have the Amelia in nudite and the zipper has a big “mountain” in it that wont stay down. Please just buy from reformation, with jean, or get the dress at a low price on depop....... don’t buy from them as they don’t give you all of your money back when you return the dress (they make you pay for shipping in returns) like lol what kind of luxury brand does that?????

I’m a bit disappointed with my experience of this brand especially for how pricey their items are. I bought one of their skirts on sale for £135 excluding delivery cost which certainly wasn't cheap! I expected it to look as amazing as the pictures online but honestly, it looks very cheap and thin. I'm very disappointed with the quality of the skirt especially for how much it costed.

I'm a little unsure about my options as I can't return the item. I can only exchange or get store credit which isn't very useful in my case.

They do have items that look appealing to the eye, just be careful if you're looking to purchase an item from them.

I love all of their stuff + their cs is great 💯 shoutout to jeanti & flora. I have bought 33 of their pieces (still waiting for some to arrive) and i am in love with everything. Yes, i am collecting their stuff lol and i still have a long list of things i wanna get from them!!!!! Can't wait for their march sale. Their pieces are very light and most are KINDA sheer (i think that's something you have to keep in mind before buying), but i don't mind cause i'm from the philippines and the weather here is humid/hot af lol. All good with skin tone colored undies 👼🏻🤍