With Jéan Reviews 122

STAY AWAY FROM THIS COMPANY!
They’re a scam! Their website hides shady policies. I ordered over $500 worth of items, and they arrived in poor quality and were ill-fitting even though I followed their sizing instructions. I kept contacting them, but they ignored me and refused to let me return the mess they call clothing. Using AI scripts and not addressing any specific issues I’ve addressed. They refused to offer a refund or store credit! How does that make any sense? I have to stick with items I know I’ll never wear because of their shady practices? Never again!

I bought Belinda Top | White in size M. Everything was absolutely perfect - love it and received it after only 5 days. I love the brand and will definitely buy from there again! everything perfect<3

This is an absolute scam. Do NOT order from them. They refuse to give refunds on items that you have used a discount code on from their own newsletters? In the UK you cannot refuse the right to a refund… be careful. Was such a fan of the brand until I actually ordered from them for the first time…

I purchased an outfit (~$500 for singlet and mini skirt) before midday on a Thursday, and paid additional $15 for overnight shipping. On their shipping page as viewed on mobile, it says that will get me next day delivery. Unfortunately my outfit didn’t arrive till Monday, so the event I planned to wear it to over the weekend had passed. I requested a refund of the $15 shipping plus free returns (cost $10 to return) and was told that’s not possible, even though the shipping guideline was incorrect. If a customer pays $15 for ‘overnight next day delivery’ as advised on the website, that is what they expect. If the brand does not meet the standard they set, the customer should be entitled to a refund. Very disappointing customer service, not worth shopping with them again. I’ve had similar situations with brands before that have been much more positive experiences, regardless of whether they can refund me or not - they meet me halfway and apologise. With Jean is not worth the hassle.

But the Sienna top from a girl on Depop brand new, got a little bit of pen on the bottom of it looked on the website for the care instructions section, and it didn’t mention anything except the composition. Used a wet cloth to lightly wipe the area and it’s nearly torn little holes in the shirt. For a nearly $200 top this is super disappointing, if the fabric is that sensitive it should be mentioned in care instructions. I know other high end brands will warn there customers. I would honestly fight for a return if I had bought from website but it was sold out so I purchased through Depop. Super disappointed.

If I could give this store 0 stars I would. Not only are their clothes overpriced for the (poor-ish) quality, but the return policy is the worst thing in existence. I got clothes on Boxing Day sale and without informing me (of the return policy when buying the items) you cannot return sale items. Can't exchange, Can't get store credit. The worst thing I have ever experienced in customer service, especially since their sizes are all over the place. For such a well known brand I'm actually shocked at how scam like this store is. Never buy from here.

Ordered a shirt for my daughter for Xmas. She didn’t love it and wanted to return it. As others have mentioned, their return policy is ridiculous and their customer service is horrendous. The shirt was marked down from $139 to $125 so considered ‘on sale’ and not returnable. This policy is not explicit on their website. Most sites will state outright in bold if something is not returnable. In addition, to initiate a rerun, you have to email the company to get things started. Probably so they can make up some reason why they won’t accept your return.

Paid for items that have not been shipped in violation of their own stated shipping guidelines and visa policy regarding charging before shipment.
Multiple inquiries as to when shipping will take place have been responded by AI scripted responses.
Terrible company.
Their marketing only takes them so far...
My engagement with this company will be no more. Another customer lost due to their crappy customer service.
Let's see how long this company lasts with their terrible follow through.
Initiating chargeback at this point.

Bought an expensive sweater that was marketed to be a slouchy off shoulder top. It ended up being itchy and fit so awkward, didnt fall of one shoulder as advertised. I also purchased a couple other items, loved the dress but had a blouse run very small. I wanted to return the sweater and didnt realize it was 6% off. They told me it was final sale and wouldn't make an exception for store credit or anything.. for 6% off. Absolutely disgusting policy. To top it off, both the sweater and blouse were heavily discounted 2 days after my purchase and they refused to do a sale adjustment. The lack of customer service and insane policies makes me never want to purchase from them again. It was my first time ordering from them and unfortunately even though I love the styles, it will be my last. This is not how you retain customers.

Ok, never ever do I write reviews but I’ll make an exception for With Jean. I ordered a white shirt in XXS and then it arrived it was simply too small for me. Their sizes run ridiculously small by the way. I tried to return the item just to learn that it wasn’t eligible for a return because it was evidently on final sale 😳 For the record it was on 8.5% sale, less than 10%. They explained it to me that I was supposed to read their terms and conditions before purchasing. What? This reminded me of fraudulent payday loan scams with hidden interest rates.
This is vile and frankly unacceptable business practice. Hiding behind fine-print “terms and conditions” that no one reasonably reads instead of clearly marking an item as final sale is deceptive and disrespectful to customers.

If an item cannot be returned, it should be explicitly labeled as FINAL SALE on the product page and at checkout — not buried in policy language. That’s what honest businesses do.

I had ordered a shirt from them, and when it arrived it was super dirty with spots all over. I reached out to them, and it was clear that their responses were AI automated offering either to return the item with no compensation or to keep it and get a refund so small that it wouldn't even cover the cleaning bill. I responded, that their offer was absolutely not up to what their standard of quality should be, after which a new person wrote the exact same message that I had received before with the exact same bad offers. Don't buy from this brand!

I've purchased quite a few things from With Jean, some things I never wear or some I wear every now and then. But, what I will say is the Alex Jeans changed my life. Not to be dramatic but I literally never wear any other jeans since I bought these. They fit absolutely perfect for me, are suitable for casual or going out looks, and are so comfortable and durable. I seriously cannot recommend them enough if you like baggier low rise jeans. I'm 5'10 with 25 in waist and 32 hips and the medium is perfect.

Bought a bikini from With Jéan for $180, was happy to spend that as they’re supposed to be designer.
Even though I took measurements before buying and picked the suitable sizes from their size guide the bottoms were way too small.
They don’t accept returns on bikini bottoms so I was unable to return the bottoms although all tags and hygiene sticker was still attached. There was also a tag on the bottoms saying if I left this tag on they could be returned…
The quality also felt similar to a SHEIN bikini with threads fraying out of the seams. They looked very tacky in person. Disappointed, would never shop there again.

I wish I’d read these reviews
Bought a shirt for $200 and it was not worth the price at all - have to spent $40 in fees to return it

I have been a frequent and loyal customer of with jean forever but recently their sales tactics and tricks are absurd. They ran an EOFY discount for 20% off site wide for a limited time and that same morning it ended I purchased an item thinking this would be the best deal (out of better judgement because this exact situation has happened before unfortunately). Later that evening at 7pm I received a message from them stating they are having a warehouse sale with prices starting at $20. Of course to no shock the item I just bought for a considerably steeper price was one of the markdowns. I reached out to their customer service expressing this issue and hoping to receive some kind of price match considering I bought this the exact same item but at a higher price than what they offered by end of day. They refused. This is the second time where they have lacked transparency when it comes to sales and pricing discrepancies and refused to acknowledge how disappointing and unfair that is to loyal customers when I have been accommodating in the past. DO NOT SHOP HERE. Buy on depop in a few months secondhand you won’t regret it they are a greedy and inconsiderate brand with a great marketing team.

My dress was 140 pounds I could have got the same quality from shein. Not to mention when buying a dress of that price I’ve had things from shein packaged better than this. Absolutely disappointed. I will never buy from this place again.

This brand is horrible will never buy from them again.

I purchased the Jolie Chocolate Brown top and after the first wear, the thread on the majority of the buttons had started to unravel and one button fell off. The construction is incredibly poor and I have to resew all of the buttons to secure them. I reached out to With Jean for a refund or some kind of compensation and they have not responded. I would not recommend purchasing the Jolie Top

The item that was sent to me was completely sheer and didn’t lay right. The company refused to waive the $40 return fee. I will never shop here again.

Horribly made clothes for the price. You get better quality from Temu. So incredibly expensive. Shocking faulty return policy. Don’t get fooled by their marketing. The marketing is the only good thing I have to say about this label.