Reborndollshop Reviews 

Now it's March 4th 2021 I get a email from trustpilot a response from this fake company saying if I'm not satisfied contact the company, I've talked to 3 people from the company and still can't get a refund, I sent the doll back to the return address that was on the package, and why can't I reply to the message, and I seen thier new add with that real baby, trying to say it's a doll.

If I could rate this Company as 0 I would - ordered a doll for my niece and when it turned up it was nothing like the website described, I contacted them via email and sent pictures of the doll and received the following email -
Sorry to tell you
We do not bear the shipping cost of return or exchange
If you want to return an exchange or refund
You have to bear the shipping cost of returning to China
This is a big expense
It's not good for you
We recommend that you keep the goods
At the same time we provide you with a compensation of 5 USD.
Finally got $10 refund which can take between 7 - 25 business days to be refunded. Please do not order anything from this site it is a total scam!!!!

DO NOT BUY FROM THIS COMPANY.
We placed the order in December, said the shipping label has been printed, but not shipped. We called about 100 times, puts you on hold for 1 minute and then hangs up. We did manage to get through 4 times and was told we will be notified when ship. and would "notify a higher department". Speak broken English and very difficult to communicate. Finally gave up and contacted our credit card company. we are disputing the purchase. Today we received an email stating
"Dear customer
We have found out that all of your doll has been signed, please follow up in detail.
You can go to the local post office to check
If you have any questions, please do not hesitate to contact us."

I did go to USPS, unable to track, no record of delivery.
MY ADVICE
Dispute any purchase from Reborn Doll shop with your credit card company.

If I could do less than one star I would. This company WILL SCAM YOU so BE WARNED

Sehr enttäuscht. Die Puppen sind total klein. Dass sie nicht aussehen wie auf dem Bild, dachten wir uns, dafür sind sie noch wirklich hübsch.
Aber wir haben 3 verschiedene Puppen bestellt und bekamen 2 gleiche und 1 mit einem eingedrückten Kopf, der sich auch nicht mehr zurückformen lässt.
Als Entschuldigung bekommen wir 10 Euro Nachlass angeboten und bezahlt haben wir über 100. Das ist nicht okay.

DO NOT buy from this company!!!!! They sent the wrong doll twice and wouldn’t refund me. HORRIBLE a customer service. Don’t waste your money. Also took two months for dolls to
Come

My daughter was so excited to order her twin dolls with the money she had saved. She paid $77.98. The pictures on the website looked adorable and she was counting down the days until they arrived. When they did, she burst in to tears. They are nothing like the description. I contacted them straight away and they said they’ll offer me a partial refund of $10 and we can keep the dolls! We don’t want the dolls, they are terrible quality! They said they’ll only give us a full refund if we pay to send them back which they told me would be very expensive! They have gone up to $48 now but I’m still fighting for the full refund. So upsetting for my daughter I’m really angry how they try and get away with this. How can they call themselves a business and why are they allowed to remain open when they are not selling what is described on the website?!!

Die im Werbefilm angebotenen rebornbabypuppen sind sehr schön und ansprechend. Nur die übersandte Puppe entspricht in keinster Weise dem Angebot. Mit Verformungen und Beschädigungen.
Das ist Betrug. Habe reklamiert und habe erstmal nette emails bekommen. Habe Fotos wie gewünscht zugeschickt. Sollte dann 50 % fes Kaufpreises zurückbekommen. Darauf warte ich seit 4 Wochen. Jetzt bekomme ich auch keine Antwort mehr auf Nachfragen.

I am so pissed, the dolls looked nothing like what I ordered. very cheap dolls looked like you could have got them from the dollar store. scammers go to hell. taken people money for this crap sham on yawl for this.

I ordered a doll for my grand daughter in November I finally after contacting them several times received it right before Christmas.... I was shocked to see the terrible product they sent. Its NOTHING LIKE WHAT I ORDERED!! After numerous emails they offered $10 back then $22.99 I paid $49.99 plus shipping for a doll worth maybe $5!! THIS IS FALSE ADVERTISING AND I wish I could post pictures... its RIDICULOUS DO NOT ORDER FROM THIS COMPANY THEY ARE ROBBING PEOPLE FOR MONEY THEY NEED YO BE SHUT DOWN!!

If I could rate it with zero stars, I would. This is a total scam!! I ordered 2 dolls and got none. I sent email after email trying to get help. Eventually, they sent me 18 dollars back after I spent 60 dollars! They are terrible. I ordered a 3rd doll and it did eventually show up and it was crap! Nothing like the pictures shown, total crap!!!??

I ordered a 22" full body silicone baby girl ILENY doll from Petedi on March 10, 2020. Everytime I emailed about the doll they used covid as an excuse of why I hadn't received it yet. Now that it has been over 180 days they won't even answer my emails. My kids told me they were scammers but Petedi assured me I would get my doll. It has been almost a year and no doll and no refund.

I have contacted this company multiple times and they will not help me. Order was not fulfilled 2 dolls and multiple outfits. What they sent was wrong. Please DO NOT order and save your money. Please make videos letting others know and get the word out. Multiple times I have been told I would receive a refund and there has been no response.

DO NOT BUY THESE DOLLS!!! If I could leave a negative star I would. These dolls are so cheap the ones at Walmart are better quality. Took forever to receive even though they claim to be a US seller. When I wanted to return, they said I would have to pay to ship back to China. Customer service is the worst and finally had to open a case with PayPal and provide pictures of just how bad these are. They would go DAYS with no response. I finally got a partial refund but the hassle is not worth it.

I ordered my daughter the isadora doll for her birthday I added the gift box even for an extra item to come with it #1 the doll I got was trash it wasn’t even reborn material not any silicone on this doll it was and ugly rubber doll I could easily buy at a Walmart it was hideous # 2 there was no extra item and #3 when I contacted them all they wanted was more money out of me when they should’ve been paying me I’m so fed up with these dumb people !!!!!! They are horible fraudulent asshats

Yes My Name Is Mrs. Teresa, I Received A Doll, That I Did Order So I Think This Is A Fraud That Getting People Money, I Paid You All $49.00, For This Doll. So I Am Going To The BBB, On You All. So I Need My Money Back, I Am Going Send Your Doll Back To You. You Are Bad Business.

ABSOLUTE FRAUD! DOLL CAME COMPLETELY DISMANTLED AND DISGUSTING CONDITION. LOSERS! DISGUSTING THAT THEY WOULD DO THIS WITH A TOY FOR A CHILD.

Doll sent was damaged (leg off) and cheap (not at all what was advertised). Will not make right. DO NOT WASTE YOUR TIME AND MONEY

I bought a doll. Took my granddaughter days to pick out. After 3 weeks we got it. The doll was in a box, but then the box was in a very thin bag. It was damaged. Then when I opened it up - it was the wrong doll!!!!!! I didn’t think that too much since on their website they promise to do everything to help if there’s a problem! Well...they don’t help!!!! In fact I found out that their name is totally different on my PayPal. Also, the email is not right. Supposedly after 4 days of calling and emailing I finally got someone who gave me another email!!! But every time I contacted they asked the same questions. I think it was just automatic. Finally a response after the 30th time I tried. They told me I had to pay for shipping ($30) and then get a partial refund. I said absolutely not. This is there fault they can give me a prepaid label. But no, they refuse that to. At one paint the offer me 50% back. No!!! My granddaughter wants the doll she picked out. She’s very upset. But the wrong doll I had....didn’t look nothing like a real baby! Just a doll. But still wanted it for my granddaughter so I continued to try to contact. Finally after 10 days . I disputed the charges. I think they r scammers. And I would NOT recommend them!!!!!!

ITALIA. La bambola che è arrivata sembra una di quelle che si trovano al mercatino dell'usato. Alla richiesta di rimborso per pubblicità ingannevole la società, in Cina, ha cominciato a fare storie facendoci l'offerta di restituirci i soli soldi della spedizione. Abbiamo rifiutato dicendo loro che preferiamo scrivere una recensione negativa al giorno fino a che avverrà il rimborso intero. La società in questione ha gli uffici qui: 101, 1st Floor, Building B, Hongpengfei Industrial Park, Xintian Village, Longhua District, Shenzhen, China, 518110