Reborndollshop Reviews 

DO NOT BUY.....Worst company to order anything from. The baby I ordered is missing their eyebrows and hair, has blue ears and red lines all over her feet. I emailed several times customer service and they always respond offering a NEW REFUND for my concerns. However, they have not refunded me anything! I have called customer service numerous times waiting on LONG HOLD times only to be disconnected/hung up on. This is not a legit site to purchase reborn dolls from. I wish I could post pictures for all to see but this review does not include that option.

Rochelle
Grand Rapids, MI

Sites like this one (which also goes under names like reborn doll shoppe), are all scams. They are cheap knockoffs made in china. They steal photos of actual doll sculpts made by renowned doll artists and portray them as the dolls sold on these sites.
THEY ARE NOT!!!
I found this out after my mom ordered baby "nina" for my 5 yr old. First, it got lost in the mail because we were given an incorrect tracking number. When it finally got here, the legs were not attached (I guess to cut down on shipping costs?) and the doll only bore an extremely vague resemblance to the doll pictured on the site. Her hair is nappy and feels like hay-she looks like she stuck her finger in a light socket. I'm almost 100% positive that they have only a limited number of doll molds, and produce every one with those molds and simply give them different names. Not buying from these places is the only way to shut them down. Check out Ashton Drake Galleries. They are reputable, good prices (you can even make installment payments with very little interest), and you get the exact doll you order.

This is the absolute WORST COMPANY EVER!!! If I could rate it a negative 0 I would! I placed an order weeks before Christmas as they advertised that you would receive your order before Christmas! I couldn’t reach anyone over the phone for days, when I tried contacting the number. I then emailed and days later I received an email. Please keep in mind we are now 17 days PAST CHRISTMAS!!! We received one of the two dolls on January 5th and have not received the other doll as of current. The doll we did receive looks NOTHING like the online photo on their website. It looks as described in many of these reviews. I could have purchased this quality at the dollar store. There is no hair and it’s hard plastic snd absolutely ugly! My daughter was soooo disappointed that she wants to return both of them and get her Christmas money instead. I have tried for weeks to get a return shipping label and now as of yesterday he says he will give 30% of the refund asking is that ok?????? No! That is far from ok! I requested 100% and as of today he sent an email now stating Is 40% ok? Truthfully, had I known I was ordering from China I would NOT have placed this order!!! This is the biggest scam! There is no return shipping label also. I spent $200 and we are not satisfied and want a return at 100%!!! DO NOT ORDER FROM THIS COMPANY YOU WILL NOT BE HAPPY WITH YOUR PURCHASE.

HORRIBLE EXPERIENCE! DO NOT ORDER AND DO NOT WASTE YOUR MONEY! I spent $200 on two dolls. One that was named "Dallas" and one named "Diaz" I ordered it as a Christmas gift for my two daughters. I ordered it two months before Christmas and did not receive it until tonight. Mind you it is Jan. 7th, 2021. Not only did they send me TWO of the same dolls BUT I could have went to the dollar store or another store and bought it for $15/each. The hair is very short that the girls cannot even put the hair in a pony tail and the clothes were so large they could actually fit my own newborn. I am so disappointed because I spent so much money and the order stated it would ship 2-3 weeks. None of that happened. The dolls are very firm and nothing as they report to be "real looking" it is your normal hard face and hard body doll that you purchase at your local stores. Then they say the pacifier is magnetic. THATS NOT TRUE! The dolls mouth is not even opened to allow the pacifier in. I cannot believe how people can take others for their money. I wish I would have seen the other reviews prior to actually ordering.

I agree that this is a scam. The doll I received was UGLY and cheap. NOT A REBORN. I don't understand how a company can continue to operate running the same scam!!!

Reborndolls is awful company and I recommend never order from them. I placed an order and was informed I would receive my order on or before Christmas. Christmas of course has come and gone and I still have not received my order, 2 very unhappy little girls. I have emails everyday many times over and over and I have yet to hear back. I have also called everyday and let me tell you that's another awful outcome. They have 5 prompts and I have tried everyone with no luck. It gets worse, after on hold for 15 to 20 minutes I received a recording that comes on and says goodbye and disconnects. That happens on every prompt. So as of now I have no idea where my order is and no way to find out. I would like to tell anyone and everyone DO NOT ORDER FROM THIS COMPANY!!!

My daughter had been begging for one of these dolls. I ordered two - one for her and one for my other daughter. I paid extra for the heartbeat too. One showed up within reasonable time - NO HEARTBEAT. The other took almost two months to come in so I had to wrap it quickly for Christmas without checking it. Not only was it the WRONG DOLL it was HIDEOUS. I mean, the ugliest thing I've ever seen. I have contacted them MULTIPLE times asking for a refund and return and they simply keep offering me 30% off... for an ugly doll I would have never spend 10 bucks on. They are SCAM. Do NOT fall for them. I've since placed a claim with my credit card.

I could pretty much say DITTO to everyone else's review. They changed their website by adding an S: ReborndollSship.com Wrong doll, promised a refund, has two listings on the website with different prices for the same doll with no viable explanation, and now they do not respond. DO NOT BUY FROM THESE FOLKS! No integrity, and thank goodness credit card companies do right but you in these situations. Total scam!

I’ll give it 4 stars and not 5 because the doll came late, after Christmas and I had ordered in November. But, for the price she’s great, very life like and what I had picked out, with a full silicone body. These dolls are hundreds of dollars elsewhere. I only paid $120. I felt like I should make this review because there’s so many bad ones, I should share my positive one! Happy customer here.

Do not buy from this place! If I could give it a 0 rating, I would. Total scam! Looks like a dollar store doll. ( Actually dollar store dolls look better)

My story is like many others. The doll I received was not what I ordered. The outfit I bought was for a girl, I ordered baby boy pajamas. I contacted customer service, included pictures, and “CORA” replied asking me to send pictures. This was the last I heard from them.

The doll does not look like the picture of the doll I supposedly purchased. The doll I received looked like a $5 doll from a discount store. I have contacted customer service, but do not expect them to honor their "100% satisfaction" guarantee based on the reviews I see here. Hopefully my credit card company can help me recoup my losses.

Complete scam. We ordered on December 8 (the website promised Christmas delivery). We kept getting conflicting shipping info. Finally I called customer service, and was hung up on after being on hold for ten minutes. I called back and spoke to an agent who was quite rude and told me that the doll was with a third party shipper and he didn't know who the company used. I asked him to find out, and he hung up on me. Then, I emailed, and got very passive-aggressive messages and no answers. At this point, we had read all the bad reviews and decided to cut to the chase. We got our credit card company to reverse the charges. Do yourself a favor and buy elsewhere.

I ordered a doll and have not received it yet, tried to call customer service and they have you on hold for 6 minutes then the phone call drops. There's no tracking number, and the information for the tracking number has not been updated since December 18

I should have read the reviews first! The good. I did finally receive the dolls I ordered. That is the ONLY good thing about this experience. One of the dolls is TERRIBLE! Painted on hair. I even called several times with questions to verify everything. One of my questions was did this particular doll actually have hair and I was told "Yes". One of the dolls has a cute face. However, her eyes never open. So when she is upright, she still looks like she is sleeping. They did not apply a coupon code. I actually got one for being on their email list and then another one was offered the day after Thanksgiving when I ordered. Neither would work. I spend HOURS calling to no avail getting through to them to get my credit. Lesson learned!

Very pissed spent all that money to not even get what I ordered I ordered 3 supposed to be life like dolls got hard plastic walmart quality want refund but hard to get in contact with them once they get your money I got 3 dolls not even on their website pissed

Dont buy from this company. They promised 14 business day delivery. It's now double that. They dont respond to emails and tracking information has not updated since 3rd december. Absolute scam. Have a very upset daughter who has still not received her doll for her birthday

Nach den Bewertungen bin ich nicht die einzige. Da wird noch die Frechheit besessen mit einem Brief auf Betrüger hinzuweisen. Dabei sind diese selbst die Betrüger. Es ist so bedauerlich, das ich auf soetwas reinfallen musste. Ich liebe diese Reborn Babys und als Rentner bin ich oft froh, wenn ich mal was günstiges schnappe. Aber so, Geld ist sicher weg.
Also warnung, bitte nichts dort bestellen, gar nichts!!!

They mailed me a junky plastic baby for $100 and ruined Xmas for my daughter. They won’t respond to my emails and they also blocked me from commenting on their Facebook with the truth

This company is a scam...They send you the wrong order, try to convince you to keep the doll and say it is their most popular doll, hang up when you try to call and they never respond to emails. Wrong doll sent twice.....finally called my credit card company and disputed the charges. Received credit for 2 dolls. DO NOT ORDER FROM THIS COMPANY...A REAL SCAM OF A COMPANY that should be shut down!