Ordered a sideboard after having previously purchased a dining table and a coffee table. All pieces are simply stunning. Communication from order up to delivery was faultless. It's rare to find great... Toon meer
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Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... Toon meer
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They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... Toon meer
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Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Contactgegevens
Verenigd Koninkrijk
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
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2K reviews
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I think this company are possibly the…
I think this company are possibly the worst we have ever had to deal with.
The advertising and social media presence are very clever and make their products look stunning and eco friendly. And, TBH you would think it was all recycled in the UK. We ordered our Tulsa extending table and eagerly awaited our new piece of furniture. I asked for the date it was due to be with us and happily took time off work to accept the delivery. Only to find out on the day it was meant to come that it would be 48 hours later than advised. Reclaim Nation blame the courier, they blame the company. I have since found out the table wasn't ready in time. On arrival we eagerly open the well packaged table and see a lovely large 'Made In Vietnam' sticker, so much for thinking it was manufactured in the UK. It is reasonably well made, but when fully open has two chunks cut out that are visible on the top (where the hinges go) which look awful. This is poor manufacturing and quality control. We immediately notify them and request a replacement. After receiving the normal placating emails and a lead time of approx 7 weeks for another one, (despite their website showing 5 to 10 days for new orders). We patiently wait for the time to pass and contact them a few days before it is allegedly due, only to be advised it would be another 2 - 3 weeks. It is very obvious that the replacement wasn't ordered until I chased them. We get offered a megre £40 to continue waiting, which we decline and request a full refund + collection of the table we have. Then starts the process of trying to get them to collect the damaged one. This is delayed and we receive lovely lip service emails with apologies and placations, thanking us for our patience. I discover that nothing was arranged with the courier until I chased them.
This company is nothing but a shambles and aren't in the slightest bit interested if there is an issue. They are happy to take your money, but any form of customer service doesn't really exist, unless you like waffle that means absolutely nothing. Thankfully the table eventually gets uplifted and we have a refund back onto the credit card after further emails. Which TBH was actually reasonably quick.
Originally ordered 15th June, delivered 6th July, money eventually put back on our credit card 28th August. Over 2.5 months of chaos, emails and stress with no dining table to show for it.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Dear Paul,
We’re very sorry for the experience you had with your Tulsa table and for the frustration caused throughout the process.
We understand how disappointing it must have been for the table to arrive later than expected and then not meet the standard you were hoping for. We’re also sorry that the replacement and collection process took longer than it should have, and that you had to keep chasing for updates.
Our furniture is sourced from manufacturing partners around the world, including Vietnam, and we’re sorry if this was not clear enough from your experience.
Your order has now been collected and refunded, but we fully appreciate that this does not make up for the time, inconvenience and stress caused.
We’re sorry again that we let you down on this occasion, and we will take your feedback on board as we continue working to improve our communication, quality checks and delivery process.
Kind regards,
Reclaim Nation
Good quality products, poor communication
I ordered a dining table and bench. The products appear to be high quality but the order was delayed twice beyond the original delivery date without explanation. Communication was very poor - I had to contact them to confirm the delay to my order. Now they are ignoring my complaint
23 augustus 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Hi George,
Thank you for your review. We’re pleased to hear that you feel the furniture appears to be high quality, but we’re very sorry that the delays and communication have let the experience down.
We have tried to locate your order from the details provided, but unfortunately we have not been able to identify it without an order number or further information. Because of this, we are unable to comment fully on the specific delays or complaint at this stage.
Please contact us on info@reclaimnation.co.uk with your order number and postcode so we can review this properly and come back to you with a clear update.
Kind regards,
Reclaim Nation
Great value for money
your products are priced right , and wood should last hundreds of years and reused. Only complaint is some of the wood is still too rough and have gotten a few splinters. but overall i love the rustic look and feel.
21 augustus 2026
Antwoord van Reclaim Nation
Thank you for sharing your honest feedback.
We're pleased to hear you love the rustic character of the furniture and feel the pricing and use of reclaimed wood offer great value.
We're sorry to hear that some areas were rough enough to cause splinters, and we appreciate you bringing this to our attention.
Your comments are valuable to us, and we hope you continue to enjoy the unique look and feel of your furniture. Team RN
The rustic Mayflower
I fell in love with he Mayflower sideboard when I saw it on an advert. I had to have it for my garden room. Ordering was easy and delivery fairly quick,
It has met all my expectations and looks very rustic in my garden room
21 augustus 2026
Antwoord van Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear the Mayflower sideboard caught your eye and looks so lovely in your garden room.
It's great to know the ordering process was easy, the delivery was prompt, and the piece has lived up to your expectations.
We truly appreciate your support and hope you enjoy its rustic charm for many years to come. Team RN
Extendable Table
Furniture is fabulous, as per the image, really nice quality, very easy to assemble and came really quickly
14 augustus 2026
Antwoord van Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear the furniture looks just as you expected and that you're impressed with the quality.
It's great to know assembly was straightforward and your order arrived quickly too.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Team RN
A lovely well made table which finishes…
A lovely well made table which finishes off my dining room lovely . Can’t recommend reclaim nation enough . Seemless delivery and top quality products
13 augustus 2026
Antwoord van Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear your new table has finished off your dining room beautifully and that you're impressed with the quality.
It's great to know the delivery was seamless and the craftsmanship met your expectations.
We truly appreciate your recommendation and hope you enjoy your table for many years to come. Team RN
Quality product but let down by poor communication and organisation.
I placed an order for a dining room tables, chairs and bench on 4 August. After hastening delivery on 18 August I was told it had been despatched on 21 August...despite tracking information still showing it is still being prepared for despatch. Yesterday I was told P2P (the couriers) have the item and would call me today to discuss delivery. They havn't. So far, a lot of empty promises despite many hastening emails and still no sign of my goods.
The goods have now arrived (31 August). It is of very high quality and I am very happy with the product. It is such a shame that the experience getting it was so poor.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Hi Ken,
We’re very sorry for the frustration caused and for the lack of clear updates around your delivery.
We understand how concerning it is to be told your order has been dispatched and passed to the courier, while the tracking information does not appear to show clear progress.
We have checked the courier portal and can see that your order is booked for delivery on 31st August, with the booking showing as confirmed by you. We apologise that this information was not communicated more clearly sooner.
Our team will continue to monitor the delivery and we hope everything arrives with you smoothly.
Kind regards,
Reclaim Nation
Absolutely love our new Tulsa extra…
Absolutely love our new Tulsa extra large extendable table and extendable bench. They came within two days of ordering, packing was immaculate and recyclable. Such gorgeous products exactly as picture, so well engineered. My favourite place in the house to sit.
21 augustus 2026
Antwoord van Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear you absolutely love your new dining table and bench and that they arrived so quickly.
It's fantastic to know you were impressed with the immaculate, recyclable packaging and the quality of the design and craftsmanship.
We're especially pleased to hear it has become your favourite place in the house to sit. Team RN
Antwoord van Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're pleased with the quality of your purchase and the communication throughout.
It's great to know everything arrived smoothly and met your expectations.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Team RN
Table top surface not as expected
Good communication, timely delivery. However, delivered in a flat pack box so impossible to assess the piece quality / finish on delivery.
The table surface wasn’t as polished as the pictures suggest. Rather dull and i’m going to need to polish it myself.
13 augustus 2026
Antwoord van Reclaim Nation
Hi Shreyas,
Thank you for your review. We’re pleased to hear that you were happy with the communication and that your delivery arrived on time.
We’re sorry, however, that the table surface was not quite as you expected from the photos. Our reclaimed wood furniture can vary in tone, texture and finish, but we appreciate that the surface should still feel finished to a good standard.
If you have any concerns about the finish, please contact our customer service team with your order details and some photos, and we’ll be happy to review this for you.
Kind regards,
Reclaim Nation
Antwoord van Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're enjoying the quality of our furniture and love your purchase.
It's always great to know our products have made such a positive impression.
We truly appreciate your support and hope you enjoy it for many years to come. Team RN
Antwoord van Reclaim Nation
Hi Ruth,
Thank you for your review. We’re really pleased to hear that you’re happy with the table.
We’re very sorry, however, that our communication let the experience down. Clear updates are an important part of the service, and we apologise that this was not good enough on this occasion.
We appreciate your feedback and will use it to help improve how we keep customers updated.
Kind regards,
Reclaim Nation
Very happy
Very happy - I got the brooklyn extendable table and bench. Its a very nice product, Super easy to assemble and it looks great! I can see this lasting me a long time. Would use RN again.
19 augustus 2026
Antwoord van Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're so pleased with your new table and bench and found them easy to assemble.
It's great to know you love how they look and feel confident they'll stand the test of time.
We truly appreciate your support and look forward to welcoming you back to Reclaim Nation again. Team RN
Lovely Table
Our extendable table was delivered within the 2-3 week time frame listed. It is a lovely table and we are very pleased with it. It's sturdy and it looks nice in our dining area. The only reason I've given 4 stars rather than 5 is because the packet of fixings was not sealed and 2 of the washers were missing. My husband had to go and buy some. They only cost 50p so not a big deal but we did expect the table to be delivered with all the fixings required.
19 augustus 2026
Antwoord van Reclaim Nation
Thank you for taking the time to share your detailed feedback.
We're pleased to hear your table arrived within the stated timeframe and that you're happy with its sturdy build and appearance.
We're sorry that two washers were missing from the fixings pack, and we understand how frustrating it is to have to source replacements yourself.
We appreciate you highlighting this and will take your comments on the packaging and fixings into consideration. Team RN
Very good quality!!
Very well packaged, so easy to assemble, outstanding quality and great value for money! Would highly recommend - we are a family of 6 and need something sturdy. These tables are so well made. We went for the Brooklyn and absolutely love it !!!
17 augustus 2026
Antwoord van Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear you were impressed with the packaging, easy assembly and outstanding quality of your new table.
It's wonderful to know the sturdy build works so well for your family of six and that you feel it offers great value for money.
We truly appreciate your recommendation and hope you enjoy your beautiful table for many years to come. Team RN
Great furniture and customer service
I recently ordered the Tulsa Dark Extendable Dining Table and Bench, along with the Sarah Grey Dining Chair Set of 2, from Reclaim Nation and I’m really pleased with my purchase.
The furniture looks fantastic and feels well made. The Tulsa table and bench have a stylish, rustic look, while the Sarah Grey chairs complement them perfectly.
I was also really impressed with the after sales customer service. I reached out to share some feedback regarding the delivery of my furniture and they seemed to genuinely listen to what I had to say and went above and beyond to help, which I really appreciated.
Overall, a great experience from ordering through to after sales support. I’d definitely recommend Reclaim Nation.
13 augustus 2026
Antwoord van Reclaim Nation
Thank you for such a detailed and thoughtful review.
We're delighted to hear you're pleased with the quality, style and overall look of your new dining furniture, with the chairs complementing the table and bench beautifully.
It's especially wonderful to know our after-sales team listened to your feedback and went the extra mile to help resolve your delivery concerns.
We truly appreciate your recommendation and are so pleased you had a positive experience from ordering through to after-sales support. Team RN
Table
Hi
We ordered a table and 2 benches which was due Monday 17th
On the 17th August we had 2 benches delivered and no table.
I emailed the company to ask when the table was due they said there had been an error and the table would be sent to the P2P carrier on Wednesday
I still haven't heard anything ive tried calling and emailing but no answer.
I'm worried that this table won't arrive and we have paid for it and only received 2 benches.
Please can you confirm ASAP when I will expect delivery or I will have to cancel for a refund.
My order number is 23343
Thank you
Danielle mccash
17 augustus 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Hi Danielle,
We’re very sorry again that your table was not delivered with the two benches and for the worry this caused.
We have checked your order and can confirm that a replacement table has now been sent to the courier. They are due to contact you shortly to arrange delivery.
Our team will be in communication with you regarding this and will continue to monitor the order to make sure the delivery is booked in and completed as soon as possible.
Kind regards,
Reclaim Nation
When we ordered we were told it was…
When we ordered we were told it was going to be a few weeks delivery.
This ended up being 3 months.
When it did arrived it was damaged.
We asked it to be replaced which they said would be 1-2 weeks.
Then we were told it would be another 3 months.
Disaterous
14 augustus 2026
Antwoord van Reclaim Nation
Dear Richard,
We’re very sorry for the delays you have experienced and that your order then arrived damaged.
We completely understand how frustrating it must have been to wait much longer than expected, only to then be told that a replacement would also take far longer than originally advised.
This is not the level of service we want to provide. Our team will investigate what has happened with both the original delivery and the replacement timescale, and we will be in touch with you directly to confirm the next steps.
Kind regards,
Reclaim Nation
Beautiful piece of solid wood…
Beautiful piece of solid wood furniture..definitely worth waiting for I'm so pleased with it.
Would definitely recommend 👌
14 augustus 2026
Antwoord van Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you’re so pleased with your solid wood furniture and felt it was well worth the wait.
It's wonderful to know the quality has met your expectations and that you would happily recommend us.
We truly appreciate your support and hope you enjoy your beautiful piece for many years to come. Team RN
Good quality product with good…
Good quality product with good communications and accurate delivery.
6 augustus 2026
Antwoord van Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're pleased with the quality of your purchase and the clear communication throughout.
It's great to know your order arrived as expected and within the agreed delivery timeframe.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Team RN
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