Redo Reviews 

Solid platform and an exceptional support team!

We've really enjoyed using Redo. It has helped our team streamline both shipping and returns, making the entire process far more efficient than before.

A special shoutout to Daniel, Dallin, Easton, Lucas, and Spencer. Working with their team has been a fantastic experience from day one. The onboarding, implementation, and ongoing support have been outstanding and truly set a new standard for what great customer service should look like.

Highly recommended.

Mason is friendly, responsive, and helped me resolve the issue quickly and efficiently. Redo is an excellent choice for our store.

Enjoy working with everyone at the Redo team. Very knowledgeable and always willing to help when/if any issues arise very quickly.

Revolutionary software, incredible team, and amazing support. Cannot recommend Redo enough!

The Redo Support Team was very attentive and assisted me with a solution right away. The entire process was smooth and professional. I’m very happy with the support I received and look forward to continuing to do business with them. Thank you!

Hayden was able to help solve an issue quickly and was very helpful and kind throughout the whole process! Thanks, Hayden!

The best team. Always responsive and willing to help. Especially love that they take all of your requests into consideration when building out a feature. Nothing better than a company that values UX and aesthetics!

Quick and effective customer service!

Thank you so much for your effort to send a video on how to update our return workflows. That helps us a lot. Have a nice day!

Dallin was quick to respond when I requested a video chat to help answer any and all questions I had. On the video call he was super helpful in answering each question throughly and with examples by sharing his screen and walking me through each process.

We've been working Redo since October of 2024 and they have been an amazing partner to us. Anytime we come to them with a hurdle, they have a solution or work on a solution. We are so grateful for thier partnership and support. They've made my team's life 100% easier!!

We’ve recently started working with the Redo team, and I’ve been really impressed with their responsiveness and support as they help us get set up. Excited about this partnership moving forward!

Redo has been an excellent platform for us. The staff is always very responsive with any issues that arise, and they are always innovating with new features and enhancements. Strongly recommend.

Dallin and the team at Redo are absolute lifesavers! They’ve made navigating our shipping queues a breeze, and whenever a random issue pops up, they are so helpful. Dallin’s response times on Slack are lightning fast. We couldn’t ask for a better, more supportive team to work with! Keep it up!

Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.

had an issue with the redo warranty repairs and mason helped me get it fixed suuper quick. He was really easy to chat to and was straight to the point with fixing! super duuper appreciate it thank you mason!!

We've been with Redo for two years and it's been one of the easiest vendor relationships we have. The product does what it promises, but honestly the team is what keeps us around.
Quick shoutout to Mason, ran into an issue right before a sale launch today and he hopped on a call immediately. No ticket queue, no "we'll get back to you." Just fixed it. That kind of responsiveness is rare and genuinely makes a difference when you're under the gun. Highly recommend if you're evaluating returns platforms.

We are new customers to Redo platform and I have to say our experience has been nothing short of amazing!

We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. The tech support team rolled up their sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done.

That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!

The Redo team has been fantastic to work with so far, excellent communication and focus on our specific goals/needs. Our brand is all about the details, and we appreciate that Redo has really nailed the customization features of their products. Because of this, the returns flow really feels like an extension of our brand rather than a separate experience. They have also been quick to implement feature requests that we have asked for. Looking forward to seeing what they have in store for the future!