Red Rock UK Ltd Reviews 

Works great blink camera, easy to set up

Great shop , fast shipping and item as i expected.

Look, I'm all for a good deal, but "like new" is a phrase that apparently has a different meaning to some companies. It seems their definition of "refurbished" is less "restored to a state of near-perfection" and more "I gave it a quick wipe with a damp cloth."

​You'd think a company that "checked" and "refurbished" a Ring Doorbell battery would, at a minimum, ensure it could hold a charge for more than 129 days, and 4 charge cycles. That's not a refurbished battery; that's a paperweight that briefly worked.

​It's not about the money. It's about the principle. You're not just a customer to them; you're a lesson in how not to run a business. This company's customer service model is a masterclass in how to turn a minor issue into a chargeback situation.

​I'd suggest giving this company a wide berth. As for the doorbell, you might have better luck powering it with a few copper pennies and a potato.

Mi hanno inviato una tecamera ring usata..era senza confezione originale ma in una busta con plastica protettiva con le bolle,mancavano le viti di fissaggio con tasselli che di solito vengono forniti con queste telecamere (,ne ho acquistate altre cinque nuove , naturalmente non da loro ,so bene cosa contiene una confezione.....)
Mancavano anche adesivi e altre cose.
Dopo una mail si sono comunque subito proposti di fare il reso e me ne avrebbero "rispedita una nuova'. Questa è la conferma che nuova non era .
bene per essersi proposti a risolvere ...ma male perché comunque ci hanno provato.
Sicuro è che nei prossimi acquisti se vedo loro come venditori non comprerò

First class after sales service as well as a great range of products at very fair prices. Thanks Seb - top man.

I have bought a couple of refurbished items from this company and I have to say it’s been the best experience. A extremely smooth transaction. They sell a range of refurbished items I can only comment on the two I have bought. I purchased one as a Christmas present and another this month as a birthday present. The items arrived well packaged and within a week. Both items were accurately described. They had some very small scratches which you would expect. Both in excellent working order and apart from the tiny scratches they look brand new. Items come with a guarantee, which they will honour without quibbling. You can’t fault the customer service. They are very quick to respond to any questions. Highly recommend this company on my personal experience, it’s top notch.

Great discounts on great refurbished products. I just made my third purchase.

Warranty claim , no quibble , spot on , superb , thank you

I bought a "New" Samsung Smart Tag2 from their eBay store. It arrived in a plain plastic bag without anything - no Samsung packaging, no battery ejection tool, no user's manual, no warranty papers. I emailed them and got an arrogant reply stating that they do not supply anything with the item. When I pointed out that getting warranty from Samsung is an uphill battle even if you HAVE the paperwork, they replied: "We offer 12 months warranty with this ...”, thereby confirming that I was dealing with chancers. These small electronics are usually irreparable and the manufacturer just sends you a replacement, and if Samsung cannot repair their own stuff you certainly don't want these charlatans to give it a try.

I have recently bought something on their ebay store and can only discourage people from buying from them.
After one second from pressing "buy", I wanted to cancel the purchase and click on request cancellation. Literally one second passed. Never the less they ignored my request and went on with the shipment for which I had to pay to ship it back.
I felt disgusted by their behaviour.

Great customer service after my ring doorbell didn’t work I sent them a message they paid for my return postage and sent out another all with in one week . Only if all companies were like this one, I can’t see why they have so much poor feedback back to be honest .

This company misrepresented the product I purchased and refused to resolve it. Awful customer service. AVOID

bought a refurbed speaker libratone battery in it which is massive held no charge useless also bought earbud and they worked bad too bad company not fixingf anything just posting out defective product scammers at best

Bought a ring doorbell. Won't connect to phone .sent it back told me to contact ring and then more crap.no refund and just ignores my emails. just a con stay away

I would recommend that people stay away from this company. It's way of operating it's business is dubious to say the least. I purchased a Google Nest Audio from them, when it started to give problems, they referred me to the Google support. They then told me to go to Google to get the problem solved even though the product is still within the warranty period. Looking at the other reviews before I can clearly understand and believe that they should not be allowed to trade.

Don,t go anywhere near this company. I ordered an Amazon Firestick "refurbished by seller".( Sadly before I,d read the reviews.) The telecommand terminals were all corroded one so badly it was fused into the plastic body so no batteries would fit. Never seen any refurbishment for years.
Reply to emails "out of the office".
Claimed a refund via eBay which they,ve accepted but still had to pay p&p to return the junk.

They sell items as ‘like new’, but sadly do not honour their advertised 12 month warranty. AVOID, unless you want to waste your money on broken goods that they will not accept returns for or refund.

I brought a google nest audio smart speaker. It came promptly. It in its original manufacture sealed box plus a two pin power adaptor plug. The speaker was destined for the Brazil market. All the documentation was in portuguese and the speaker startup language was the same as documentation. After some effort I was able to configure it accept my voice in English. The power adaptor plug is precarious when attached to supplied google AC adaptor and will be wanting to replace it with a UK version. The cheapest of the product isn't worth the hassle. Buy elsewhere - preferably google direct.

Very very poor company avoid ....
Wish I had read the reviews before I purchased a pair of headphones from these people.
Totally crap. The headphones were damaged on arrival, emailed them promised the world but to no avail.
Returned the headphones still not got the refund. So glad I paid via PayPal or I would of lost my money.
So poor communication poor item and terrible after service.
So hope you go bankrupt but before you pay all the money owed to the people you have ripped off......

These guys are scum, they sell faulty goods under fake warranties and then try to palm you off when you confront them with it. do not buy from them.