Redtag.ca Reviews 

Extremely disappointing customer service. Their so-called “price guarantee” is misleading and practically useless. I was told it only applies on the same day, meaning if you book at 8 PM, the price is no longer guaranteed the following morning—even though it’s less than 24 hours later and before their office even opens.

What’s worse, while I was on the phone trying to book, they raised the price, even though their own website was still showing a lower rate at the exact same time. Instead of honoring the online price, they tried to pressure us into booking a more expensive airline vacation package.

Overall, this felt dishonest and frustrating. I would not recommend this company based on my experience.

As 2 senior couples we wanted to book an all inclusive vacation to Mexico. We started on the website but encountered several issues that instructed us to call the call centre. We called and although the wait was fairly lengthy it was well worth the wait.
We spoke with Cherie (who was awesome) and she worked through the process of booking travel for 2 couples that wanted to travel together. Cherie took her time and was able to make the process clear, concise and easy. She was super friendly and made sure that everything was done correctly.
We are so glad that we called because Cherie was able to do things that we couldn’t do on the website. She spent almost an hour working with us to get our vacation planned.
I would definitely recommend calling over using the website.
Thanks Cherie for your help and making the process super smooth.

The customer service is TERRIBLE. Hold times are extreme, agents are not helpful at all. I was told to call back to speak to another department, I had to ask if I could be transferred then the agent advised they had to see if it was possible. The site is inaccurate, they have vacations showing available but when you go to select it it's not actually available which is frustrating.

As usual, when booking vacations I check with two or three providers. In this instance I was looking for a trip to the Caribbean. I am traveling with my three sons. Yes we are family, however my adult sons do not want to share a bed with each other. I was advised by Red Tag staff that they cannot guarantee special requests. So, you expect them to share a bed? Or their resolution was to book four rooms in an all-inclusive package to the caribbean? That is not happening when literally every other provider would not do that. I understand special requests for room types and I want to be closer to the pool I want to be on the top floor. I want to be away from an elevator that could be considered a special request unless they have Mobility issues. But are you serious you want two adult men who are not in a relationship with each other to share a bed? Absolutely not, the other two agencies had zero problem booking rooms with two beds each.

HORRIBLE EXPERIENCE WITH RED TAG AND WILL NEVER USE AGAIN!! Attempted to book an All Inclusive package for 2 today to Los Cabo’s. All information was given, credit card charged and confirmation left open as processing. When we finally reached a LIVE representative she confirmed that they can not process the vacation (because they don’t have a hotel room) and your credit will be refunded in approximately 2-3 business days. When we spoke to the representative for the CIBC Visa company they were even less helpful and said the credit card will be refunded in up to 5 business days. Horrible Horrible customer service and shame on Red Tag. Maybe charge the credit card after you can produce the Product. Shame on Red Tag (and CIBC Visa). Fortunately we are now booked through West Jet Vacation (Thank You West Jet). And will Never use this sorry excuse for a travel agency again. BE VERY CAREFUL BOOKING YOUR BLACK FRIDAY VACATION OR ANY VACATION THROUGH THIS RED TAG COMPANY!!

Redtag vacations is a SCAM Company. Please avoid at all costs. Ordered a vacation online, the booking didn't go through, but they charged our credit card. Avoid this company please!

Booked an all inclusive package to Punta Cana and after all the correct information was put in, including credit card for a certain price , I received an email saying that confirmation is still pending due to an error.
After being on hold for 1 hour I was able to speak with someone telling me that unfortunately price went up. Unfortunately I had to buy at the higher price. I felt like I was getting robbed!!
Next day I checked again for the same package price was down again. when I called next day, to investigate and readjust my booking,they said that either airline or hotel
rises the prices because they saw a
lot of activities . How is that fair?! And the call rep tells this info to the customers?
Shame to them never ever book with Red tag again unless they reach out to me to rectify the situation. Nor will I recommend them to any family or friends. Better spend your money somewhere else.

⚠️ Warning: Avoid this company at all costs!
I tried to book a flight and hotel through their website, and every time I submitted my payment, I got an error message saying, “Oops, something went wrong.” I tried again, assuming the payment didn’t go through — but the next day I discovered they had charged me twice!

When I called to cancel one of the duplicate bookings, they told me it was non-refundable, even though both reservations were under my own name for the exact same flight. They refused to help, and now I’ve had to open a dispute with my credit card company to get my money back.

Please learn from my mistake — if you see “Oops, something went wrong” after payment, do not try again! You’ll likely be charged multiple times, and they won’t refund you. Terrible customer service and a terrible experience overall.

i purchase a vacation package for 2 on retag.ca going to Domonica republic Punta Cana in august 2025
I call in and asked about my luggage and the rep told me that I am allowed to take 1 check luggage 1 hand luggage and 1 personal item.
on the day of checking in for my flight i had to pay $45 for check luggage each
when you buy from sun wing you get free check luggage

Do not book over the phone because you will not get confirmation email from them. They probably wrote wrong email address and now we are not sure if they put correctly our names as well!!!!! Daren who was sold to us vacation he said he will send email later but we didn’t get any response from him!!!!!! When you try to call him he doesn’t answer anymore!!!!!!
Just like I said my last name was wrong so I have trouble in airport!!!!!

3 times we tried to book a flight and hotel and 3 times it "failed" and when they call you, it's mysteriously higher. Sketchy. The last time, I was told they held the flight price. They told me the updated hotel price, which was about $30 lower than the one I had, yet the total was $87 more for two people, for a net increase on the "held rate" for the flight of $147 for two people!

Booked a 4 star hotel 7 weeks in advance. The hotel was a 5 hour drive from the airport. I was fine with that as it was daytime that we were on the road. When we arrived we were just put into a different hotel with hardly any of the amenities that the hotel I booked had offered. The hotel was nowhere near any standard I have experienced. Redtag refuses to give me even the contact number for the customer service person who is emailing me. They removed the hotel immediately but still refuse to get my money back. They continue to sell the other hotel claiming it has all sorts of amenities that are not available. Redtag is not a trustworthy place to book your holiday, they do not hold anyone to account for fraudulently selling a closed hotel. 75% of the guests booked the same hotel as I did. They used the nice hotel to book the crappy one. Please be sure to book directly with the service provider so you don't also go through this hassle. Halo Sun lies about the resorts they book for and Redtag knows this but continues to allow them to defraud the Canadian consumers.

Some months ago we booked a flight to Jamaica. Stayed at Riu in Ocho Rios. Booking the flight and everything went very well. When we got to the airport was a different story. The girl behind the sunwing counter said we needed a C5 form filled out before we got on the plane. We never knew this was a thing cause we were not told by Red tag. We managed to get it done at the airport but were the last ones on the plane. Cost us 21 dollars each although we were told that the form was free. Still waiting for red tag to send us the money

Hello, I would like to share my experience with Redtag.ca. Looking for a march break with wife, teen, and a few friends. I booked our vacation on Redtag after I got home from work and kids sports and accidently forgot to put wife's name properly on booking form. It was late so I called them the next day. Phones were busy but to be expected with the major snow we had, flight cancelations, US plane upside down on tarmac etc I emailed and figured if I got a response sometime that week (it was a Monday) I would be happy. I saw a message come up and it was a Redtag representative 3 minutes after I sent the email....wow .... Very pleasant with her reply when I told her I messed up my booking 100% my fault. I was expecting to pay for that mistake because i saw other people say on social media it costs between $50 -$150 to make any amendments once sent. She never asked, so i did hahaha She said "Sunwing doesn't charge us so we don't charge you. That's our policy" I was simply amazed TBH.
It took a grand total of 15 minutes of clarification and me not paying close attention to my computer, to have the updated travel package updated and sent back to my Email. Unbelievable!
Part 2 A friend wanted to join us and was told by a travel agent that the plane and package was sold out. I go onto redtag.ca and the package was absolutely available She booked and is now very happy and so are we.
Oh final thing.....we first decided to try a travel agent and she just stated "you wont find anything in Cuba for under $2Kpp for the week" Well we all found for significantly less on Redtag.ca
Thanks for reading and sorry for the novel....I hopes it helps someone. Been nothing but thrilled with Redtag. No I dont work there or know any family/friends or paid hahaha

It is ridiculous they advertise a price of $1,900 pp and when you are about to book the package, you're getting "Guess what? it is $2,700 now!" You know what their excuse is? "Our website is not live..." Just a reminder that we live in a year 2025.... Also how can company continue functioning with 1.5 star review?..

My girlfriend and I used Redtag for a week-long vacation to Peru, and unfortunately, our experience was incredibly disappointing. This was our first time using Redtag to handle everything from flights to airport transfers and hotels, but after the trip, I can confidently say that the company is completely disorganized and lacks basic planning skills.

Here are three major incidents that made me lose all trust in Redtag:

1) Incompetent Customer Service
I called Redtag two weeks before our flight to confirm the status of our tickets. The representative informed me that I needed to pay an additional amount for the tickets. I repeatedly explained that I had already paid and simply wanted to know when to expect the tickets, but it was clear the representative couldn't understand or process my request. Frustrated, I had to end the call without getting any resolution.

2) Hotel Issues and Extra Charges
We arrived at our hotel around 8:00 am after an exhausting 8-hour flight and a lengthy car ride. The receptionist informed us that we had arrived before the standard check-in time. We were offered the option to leave our luggage in the lobby and explore the city until check-in time at 3:00 pm. Given how tired we were, we had no choice but to pay an additional $30 for an early check-in. When we were shown to our room, we were shocked to find that it faced a wall just a few feet away, and no natural light was coming in. We immediately requested a room change, which the hotel staff thankfully handled without issue.

3) Airport Transportation Chaos
At the end of the trip, I called the taxi company (Jumbo Peru) assigned by Redtag to confirm our airport pickup time. Initially, I was told we would be picked up at 3:45 am, but the representative later informed me that the scheduled pickup was at 5:45 am. This made no sense, given that our flight boarded at 6:30 am, and the recommended arrival time for international flights is three hours prior. I requested a change to 3:45 am, but the representative insisted that it was too late to modify the pickup time. At that point, I had no choice but to schedule an Uber for 3:45 am. When we left the hotel that morning, both the Uber and the assigned taxi were waiting. I still don’t know what the taxi was doing there, but since we had already paid Redtag, we decided to take it. Meanwhile, we had to pay Uber’s cancellation fees.

The only positive aspect of this trip was the airline, Air Transat, which provided excellent service and comfort. However, this was something we could have arranged directly, without relying on the disastrous Redtag process.

In the end, I realized I could have planned and booked the trip on my own far better than Redtag did. For all the vacations to come, I will never use Redtag again, and I highly recommend you avoid them as well.

This is a trustworthy website. My first experience in Cancun with this website was great. Also I booked tickets for India. Pierson helped me in reserving that. He was very friendly and helped me throughout the entire process. Thank you Pierson.

Worst vacation ever

I booked a trip to the Moon Palace Cancun. I realized that what I wanted to book was the Grand Moon Palace. No worries, I have 24 hours to cancel right? I look at the time and it's been roughly 22 so I call ASAP the guy on the phone is like... well I can't cancel it because I can't get ahold of the seller. WTF? okay ... but I need to within 24 hours. Tells me there's nothing he can do I hang up I call the next day during my work break. Some idiot tells me that I can get 50% of my trip refunded over and over. Like wtf, I'm trying to cancel because I realize I'm getting ripped the heck off. SO they aren't honest about their policy. IF its UP TO 24 hours as long as the agency is open and it closes at like 5pm then bloody say that. Therefore if you book anytime before 5 you have 24 hours but if you book at like 6 then you have 23 hours and so on.

terrible service, truly a nightmare