Redtag.ca Reviews 

Yesterday, I booked a flight online with RedTag.ca

Today, I received an email from them and it said it only accepts etransfer when booking flights to high-risk destinations. I'm booking a flight to Toronto, Canada!!!!! Their email said I must send funds by the "Deadline" in the email but there was no "Deadline" even stipulated.

Emailing them back and forth without getting any real answers, they insist I should do it over phone....hmmmm.

I called customer service and they said someone would call me back, no one ever did.

They have my credit card number from my online booking but want me to sent etransfer. No legit business travel business would ask for credit card info and then demand an etransfer.

If I could rate them negative 5 stars I would. I booked a vacation in Aug. I bought worry free insurance just in case. I was allowed to cancel within 72 hours of the date of travel. I called Nov 7 and spoke with Walter. I asked for the trip to be canceled. They wanted to give me half of my $6000 trip in refund and the other in red tag vouchers. I wanted all to be refunded. They did not refund me anything. I waited until Dec 15 and called again and spoke with Maria. There was no record of my previous call.i had to explain everything all over. I asked for the refund again. Waited for the refund to appear. Wrote the supervisor (Danielle) and no response. Called sunwing and they told me to write a complaint....
I wrote again today. I am beyond angry. Do not book with Redtag. They are the worst company I have ever dealt with and I travel a lot.

I paid 1800$ CAD (flight only) from montreal to varadero for me, my wife, my daughter 4 years old and my infant of 1 year old. I was supose to come back the 27th of january 2024 and I got an emergency my son got sick and I had to leave the 24th today. I called them to change my flight they wanted 1000$ more to change my flight for the same flight same plane same hour on the internet was 500$. I tried to explain to them they didnt want to listen to me I spoke to Alen customer service representive he continued asking for 1000$. I asked to speak to a supervisor he told me he will call you back in 4 hours. Finaly after I got mad at him he transfered me to Joe Gupta supervisor. He didnt even let me explain my situation and he hanged up in my face. After Mr. Gupta sends me an email that I was rud and that I hanged up in his face. Unhuman and lying supervisor.

we were in the Hotel from january 13th until jan 20th. starting off we felt ripped off from them. Our plan was for all inclusive but as soon as you stay there things are a different. First day we went at lunch time to the main buffet and we were told our plan doesn't cover lunch buffer ( which it doesn't make any sense to us cause we are all inclusive. They sent us to another " restaurant at the beach " but over there was only fries , green salad , chicken nuggets, burgers and stop counting, yeah we ate every day fries and nuggets, no variety of food , nothing , always same thing, I spent $4000 for a week , at least i wanna eat good quiality food at least different food. At dinner time we only one menu with a couple things for appetizers and entrees and that's it, you basically eat the same thing at night.
At the end of everything meal, and drink they bring you a recipe with 0$ for sign, at the end of EVERY drink, breakfast, lunch and dinner they bother with the sign.
The pool and the hot tub are dirty, a lot of pigeon swimming and walking in the tables, and no one clean.
The all inclusive only includes local drinks brands, ( not even jhonny walker red label ) basic one in a all inclusive plan . they take care mostly from the people coming everyday from the cruises 🛳 which i would assume they spend a bit extra money daily , I am having digestive issues right know because of the low quality of drinks allowed for us and same as the food , and i am 32 years old never happened to me before , i feel i threw away my money big time. Long story short : not even close to a 4 ⭐️ hotel, drinks and food the worst , too expensive for the service they offer you. i wouldn't recommend this hotelto anyone and I'll make sure this review stay here for a long time.

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider?

Redtag, especially ADRIENNE, deceived us before booking. Regardless of the concerns we raised, she assured us they were not issues. However, upon arriving at the Royalton Splash Punta, we discovered that all the concerns we were assured were insignificant turned out to be significant problems. They are nothing but a group of scammers.

We booked a week vacation with redtag, they say they are there for you but there not! Beware of who the supplier is because they wont tell you if there good or bad! We have been to over 30 resorts and have never had to pay extra for luggage as long as its under the max weight. Westjet will charge you for every little thing and if you want to cancel, they charge $250/person. Shame on redtag for allowing these money grabbing extras, who goes away for a week without luggage? Never again with these 2 companies

Des malhonnêtes !
Ne faites jamais affaire avec eux !
Voici mon histoire:
En date de 22-08-2023, je fais l’achat sur le site de redtag.ca de deux billets d’avions pour Puerto Vallarta / Montreal en date du 29-03-2024 mais lors de la transaction par inadvertance n’inscrit montreal/puerto-vallarta et j’effectue la transaction, immédiatement dans la minute qui suit je reçois la confirmation et je constate mon erreur et selon leur conditions d’achat nous avons 24 hrs pour y effectuer des corrections et ce sans frais donc j’appelle immédiatement à leur bureau de Missisauga nous sommes le samedi et c’est un répondeur qui nous mentionne d’appeler lundi à 10.00am car leur bureau sont fermer. donc à 10.00 j’appelle à leur bureau et ces derniers m’informe qu’ils ne peuvent corriger car c’est plus de 24 hrs malgré le fait que leur bureau était fermé , ils n’ont rien voulu savoir de corriger ou même de canceler et que je devais assumer la totalité de la transaction.
Ce sont des voleurs et ne mérite même pas d’être en affaire .depuis j’ai fait une contestations d’achats sur ma carte de crédit et ces deniers enquêterons.
Merci

Des voleurs je vous le déconseille fortement en plus à chaque fois que vous voulez changer votre vol ils inventent l’histoire qu’ils ont perdu le contrôle du billet juste pour ne pas vous remboursez pure arnaque et mensongère

Mother-in-law whom spoke with a redtag agent was boldly pressured into buying a vacation for middle of March 2023. Told better book now, or may not get a vacation. We’ve found out on our trip we literally paid 2, or even 3!!! Times as much as other people we met at resort did. PRESSURE PRESSURE PRESSURE BY AGENT Louise Wheeler! Stay away!!! I tried calling her to say, in a lack of better words? How could you? She basically said nope I didn’t? I just said lucky to get one if you don’t book it now? (That wasn’t pressure to her) so my 67 year old Mother-in-law paid over $23,000!!! To go to Cancun from Toronto for one week, to a very horrible looking place, horribly rude staff and food that put us all in the bathroom for a lack of better words for hours each day we ate there. Did I mention yet, we met a group of 8 adults who booked the same vacation, on the same day we booked, but they paid $13,200??? Yet we almost paid double for 6, and 3 taht were children??? Talk about someone disgustingly taking advantage of someone who said they don’t book things this way??? Now they never will again? Shame on you to this agent and redtag in general! STAY AWAY FROM REDTAG.CA!!! Places and people like this mentally and physically make me sick!!!

Mother-in-law whom spoke with a redtag agent was boldly pressured into buying a vacation for middle of March 2023. Told better book now, or may not get a vacation. We’ve found out on our trip we literally paid 2, or even 3!!! Times as much as other people we met at resort did. PRESSURE PRESSURE PRESSURE BY AGENT Louise Wheeler! Stay away!!! I tried calling her to say, in a lack of better words? How could you? She basically said nope I didn’t? I just said lucky to get one if you don’t book it now? (That wasn’t pressure to her) so my 67 year old Mother-in-law paid over $23,000!!! To go to Cancun from Toronto for one week, to a very horrible looking place, horribly rude staff and food that put us all in the bathroom for a lack of better words for hours each day we ate there. STAY AWAY FROM REDTAG.CA!!! Places and people like this mentally and physically make me sick!!!

Redtag.ca is advertising a one week trip from Toronto to Paris at a nice price. The catch, which I didn't find out until I had committed to the trip, is that the flight from Toronto to Paris has a 23 hour layover in Montreal.
The web site showed departure time and date from Toronto and arrival time in Paris, but didn't point out that it was two days later.
When I saw this in the confirmation email, I called to cancel. They have said that they can't cancel until they contact Air Transat. This is very misleading advertising.

I have beena long time customer of Red Tag and have been happy with them in the past. I tried to book an all inclusive vacation package there the last few days and the posted price always jumped $75 to 150 per person when you click to book. we checked a few other destinations and package providers but all were the same, jumping prices. We decided to book so we filled out the info and payment as we just wanted to be done with it. Luckily the order page crashed and we had to re-search the package and attempt to re-order. This time the searched price was the already increased price so we thought at least it may have been a legit increase. clicked to book and low and behold - jumped another $200. We thought this is BS. We opened the site on a different computer and it showed the first cheap price that we started with originally (and now days later the site still shows the pricing that you cannot buy.)

So we thought this was pretty questionable business practices and we looked elsewhere and found Flight Center. Did a search, same dates, property, flights and provider and came up with the identical posted price that red tag wouldn't sell at. Clicked book, and completed purchase without issue or price changes.

Obviously Red Tag has programmed some price manipulations into their system. A previously reputable company for us, maybe now under some unscrupulous new management? I don't know, but I will be using flight center going forward.