The team at North Row are amazing led by the two Victoria's who are so professional and helpful at every occasion I visit. It is a pleasure to have such a great location led by a wonderful team who ke... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Update: 09/10/2024 Unfortunately Ms Lorraine Brule (the global customer service representative) does not understand the concept of customer service as she only finds our queries resolved if... Toon meer
Bedrijf heeft geantwoord
Good setting and location, friendly and professional staff, clean facility and safe.
Excellent staff and great location
Bedrijfsgegevens
Geschreven door het bedrijf
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contactgegevens
25 North Row, W1K 6DJ, London, Verenigd Koninkrijk
- 8000608702
3,9
Goed
6 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A wonderful team at North Row…
The team at North Row are amazing led by the two Victoria's who are so professional and helpful at every occasion I visit. It is a pleasure to have such a great location led by a wonderful team who keep in contact with me regularly and advise on any post arrivals immediately. I am delighted with this service and have been with Regus for over 14 years!!
10 maart 2026
Excellent staff and great location
15 juli 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Query not resolved
Update: 09/10/2024
Unfortunately Ms Lorraine Brule (the global customer service representative) does not understand the concept of customer service as she only finds our queries resolved if her colleagues say so and not from the actual customer. I have mentioned at the end of each paragraph on what they can do to improve the situation even when its not my job to do so.
Regarding the deposit I understand it is house rules however it would also be mindful (if you'd like to keep your clients happy) to mention that you will be charging them an extra deposit top up prior to them signing a 1-year renewal agreement. This is something the sales team should have mentioned regardless of it being in the house rules (which were not sent to us when we signed the renewal agreement should I mention), so we don't get surprised with a £3,400.00 unexpected charge on our card. I would advise you speak to Daniel which dealt with our case so he may be better trained on this.
May I also ask how is it that Regus accepted all of our non-registered company letters in the Marylebone centre if it is illegal? (before evicting us with 1 weeks' notice) and is now asking us to pay for a virtual office for each of our companies in the Marble Arch centre to receive this kind of service?
How would you feel if your landlord evicted you with no reason giving only one weeks' notice (not enough time to look for a new office) and forcing you into a centre with a smaller room and higher rent and now is asking you to pay to receive mail? Although you state this is company policy it is clear that this is not practiced across all centre's as we had no issues in receiving mail in our previous centre.
I would like to understand why the kitchen on the second floor is equipped with a microwave, given the "IWG policy". While we were granted permission to purchase a microwave for our office, it takes up the limited space we have. In contrast, the second-floor kitchen is provided one by the building. It would be greatly appreciated if a similar provision could be made for our floor to ensure consistency and convenience for everyone.
Looking forward to hearing form you soon.
27 september 2024
Review zonder uitnodiging
Antwoord van Regus - London, Oxford Street (Marble Arch)
Hi Ramez, it is disappointing to see you post online again although we have already assisted you on this extensively.
We require a retainer equal to twice your monthly fee. Since your agreement was renewed with an increase in your monthly fee, the retainer was also increased, as detailed in your agreement. We understand that this may be inconvenient for you, but it's a policy we follow to ensure a smooth and efficient process for all our customers. While we prioritise customer satisfaction, it’s essential to maintain these policies to provide consistent service.
We have informed you multiple times that we can only receive mails which have been sent to your name or your business name. It is illegal to use our centre’s address for a company which doesn’t have a binding agreement with us.
Your centre team confirmed that your concerns with the centre facilities were addressed, please contact them directly if you need further assistance.
Best,
Lorraine Brule
Global Customer Service at Regus
Good setting and location
Good setting and location, friendly and professional staff, clean facility and safe.
29 september 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.