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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Ordered my washer dryer and it came fast. More damage than describe but it worked so I was pleased. However it developed a fault in the warranty period. I have tried contacting them on multiple... Toon meer

Beoordeeld met 5 van de 5 sterren

When I took delivery of the dishwasher, the guys beckoned me into the back of the van, saying, "We'll take it back". Understandable, since it was unboxed, crudely covered in bubblewrap and with the b... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered 3 items Smooth transaction Delivered at the time and date agreed Good communication from crew and very helpful on arrival Good quality exactly as advertised Thanks again happy son in... Toon meer

Beoordeeld met 3 van de 5 sterren

Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... Toon meer

Bedrijfsgegevens

  1. Huishoudapparatuur winkel

Geschreven door het bedrijf

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

140 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 79% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,9

Alle reviews

(140)

93 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

A part for the dishwasher was missing

A part for the dishwasher was missing. I had to purchase the part myself. Very unimpressed

23 april 2025
Logo Renew2u

Antwoord van Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. In this situation as a refurbishment company we do not have a spare part department. This is something we are looking into. Thank you for posting the review and allowing us the opportunity to come to the best speedy resolution for yourself.

Beoordeeld met 1 van de 5 sterren

Terrible company - AVOID!

Not transparent re products, refuse to accept liability for missing parts and faulty items and want to charge for returning faulty items. Shocking company and would most definitely advise potential customers to look elsewhere.

22 maart 2025
Logo Renew2u

Antwoord van Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Beoordeeld met 5 van de 5 sterren

5 stars

Great delivery and staff were very helpful when I missed delivery slot.
Highly recommend.

26 februari 2025
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Antwoord van Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Beoordeeld met 5 van de 5 sterren

Fantastic

Excellent service
Great customer care
Will definitely use again

14 maart 2025
Review zonder uitnodiging
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Beoordeeld met 5 van de 5 sterren

Happy

Great pricing and warranty as my dryer broke and was replaced in no time. Thank you

6 januari 2025
Review zonder uitnodiging
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Beoordeeld met 1 van de 5 sterren

Item lost between warehouse and carrier!

Item lost between warehouse and courier! Fair enough but no replacement offered. Still waiting for refund 10 days after their payment was received. Contacted PayPal and 5-7 working days for them to receive refund then 3-5 for the refund to hit my bank a/c. Really NOT happy with this experience. All the more annoying as my payment was received on the purchase day

3 maart 2025
Logo Renew2u

Antwoord van Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Beoordeeld met 5 van de 5 sterren

Can't fault the service at all very helpful. Thank you.

I was very pleased with the service provided and the two guys who delivered the goods. Thank you.

28 februari 2025
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Beoordeeld met 1 van de 5 sterren

I really hate writing bad reviews…e

I really hate writing bad reviews because it's someone's business.
We ordered a range cooker from Renew2U and our mistake was we didn't unpack it straight away to check it. We didn't need it straight away and wanted to protect it in the packaging. Our kitchen was being built and we left it the protective packaging. It was the very last thing to be moved into the kitchen. We carefully unpacked it and to our horror the bottom oven was completely smashed in . The warming drawer in the other side was also badly damaged. We contacted Renew2U and they weren't very helpful at all . Yes we should of unpacked it sooner! The damage was clearly a fork lift truck. We had to contact the manufacturer ourselves and thankfully they can come and repair it. The problem is with Renew2U is that they don't have stock of the same appliances . So if you kitchen was built around your oven like ours- that poses a big problem. We sent them photos and they said they could give us 10% back - which never happened. For the sake of saving a couple of hundred quid - buy your expensive appliances from a supplier that you know . Lesson learnt on our part.

20 februari 2025
Review zonder uitnodiging
Logo Renew2u

Antwoord van Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to explain our policies.

Beoordeeld met 5 van de 5 sterren

Product as described in the rating

Product as described in the rating, excellent v.alue for money and easy transaction. Very happy with my purchase, would highly recommend

24 februari 2025
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Beoordeeld met 5 van de 5 sterren

Spot on

Spot on.
Recommended by a Gap Employee. (John)
Service excellent . Two delivery lads kind also curtious

24 februari 2025
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Beoordeeld met 5 van de 5 sterren

Consistently High Quality

I’ve worked with Renew2U for several years through my job and have also purchased many products from them for specific projects. Every time, they have delivered top-quality refurbished tech with outstanding service. Their attention to detail, reliability, and commitment to sustainability set them apart.

The products are always in excellent condition, and their customer support is responsive and knowledgeable. Whether for business or personal use, I wouldn’t hesitate to recommend them. A fantastic company to work with!

19 februari 2025
Review zonder uitnodiging
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to write a review it is very much appreciated.

Beoordeeld met 5 van de 5 sterren

Easy experience

Easy experience, easy to use websit with info you require about the items for sale at the time. Any questions asked were answered in a timely fashion. Good prices for the goods and the delivery was quick and efficient, Would recommend to others and have done so already

5 februari 2025
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Beoordeeld met 5 van de 5 sterren

Whole process was very good

Steve was great to deal with, the delivery guys were professional and very friendly and the fridge was exactly as described. Thoroughly recommend the company.

4 februari 2025
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Beoordeeld met 5 van de 5 sterren

good product, quick delivery, easy

the product I ordered was in excellent condition as described it would be, easy to install, and the delivery people were great. would definitely buy from this website again!

4 februari 2025
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Beoordeeld met 5 van de 5 sterren

Excellent communications

Excellent communications, prompt delivery. Fridge freezer as described, one very happy customer. many thanks

6 februari 2025
Review zonder uitnodiging
Logo Renew2u

Antwoord van Renew2u

Thank you for taking the time to leave feedback. We are happy that you are pleased with your purchase.

Beoordeeld met 1 van de 5 sterren

Put in the wrong address by mistake and…

Put in the wrong address by mistake and they wouldn't change it and wouldn't deliver to my son address shocking service would not recommend to anyone

12 januari 2025
Logo Renew2u

Antwoord van Renew2u

Hi Jason,
We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.
I am sorry for the inconvenience that this matter coursed you ,it was never our intention to make things difficult.
Kind Regards
Renew 2 U

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