Bad experience - must avoid I booked through a third-party rental comparison site, and while the price looked attractive, the actual experience was extremely the worst. I had to travel 15 k... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
i have accidentally called this company and spoke to a person called Sham.. amazing service!!! he is a real gentleman honest authentic straight forward and extremely helpful! it happens to be that the... Toon meer
Bedrijf heeft geantwoord
I found this website through a Google search. They appear big and professional, but two web forms didn't result in call back and when I phoned the next morning to make an enquiry, the person who answe... Toon meer
This is my 3rd month for amex car rental so far soooo goooddd ...this amex ca rental recommended to all who wants to rent a car...this comany is perfect for you guys they are all professionals.highly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rent a car Dubai : We offer Car Rental Dubai with unparalleled customer service. Get the cheapest Car Hire today from Rental Cars UAE
Contactgegevens
3902 Burj Khalifa , 35114, Dubai, Verenigde Arabische Emiraten
- +97180022799
- Info@RentalCarsUAE.com
- rentalcarsuae.com
3,9
Goed
281 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 54% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a great experience they have well…
I had a great experience they have well maintained new model cars with very efficient and excellent service.
13 maart 2025
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you so much for sharing your positive experience! We're thrilled to hear that you were impressed with our well-maintained cars and excellent service. Your feedback means a lot to us, and we look forward to serving you again soon!
5 Star
Ya there service is excellent
Everything was spot on
And they were helpful in every way
22 januari 2025
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service. We always strive to provide excellent service and it's great to know that it made an impact. We appreciate your feedback and look forward to serving you again in the future!
Awesome experience!
The car was clean, well-maintained, and ready on time. The staff was friendly, professional, and very helpful. The rental process was smooth and hassle-free, with great prices and no hidden fees. I highly recommend Amex to anyone looking for a reliable and stress-free car rental service!
28 februari 2025
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It's our goal to provide clean, well-maintained cars and excellent service, so we’re glad it all went smoothly for you. Your recommendation means a lot to us, and we look forward to serving you again in the future.
They dont return your deposit back!
I am a UAE citizen and have rented a car twice from Rental Cars UAE for extended periods of over a month. When it comes to the deposit, they simply don’t refund it! The first deposit was never returned and when I rented another car, they used the first deposit as a credit for the second one so that the money doesn't stay put for the time being
Now, I have been waiting for my deposit since November 2024—countless emails, countless calls and still nothing! In January, I finally received an email confirming the deposit amount, which I acknowledged, but since then, there has been no payment.
I have now given them one last chance, if I don’t receive my money by March, I will go to the police and take legal action.
The cars were generally good and the service was fine in the beginning. If I had received my deposit back, I would have definitely given a better review. But we’re talking about 1,000 dirhams…this is just scam!
3 maart 2025
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for sharing your feedback. We genuinely apologize for the inconvenience you’ve faced regarding the deposit refund. We take such matters seriously and want to ensure that every customer has a smooth experience with us.
To better assist you and resolve this issue as quickly as possible, could you please provide us with your booking number or any other relevant details? We’d like to investigate the situation thoroughly to ensure that your deposit is returned without further delay.
For immediate assistance, feel free to contact us directly at +971 52 640 4034.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
This is not a bad service with the park…
This is not a bad service with the park of functional well-maintaned cars available for your requests if the request is not posh. The service is Ok. Will call them next time when I am in the country.
25 februari 2025
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your feedback! We’re glad to hear that you found our service and cars to be functional and well-maintained. We appreciate your honest comments and look forward to serving you again on your next visit to the country.
It's a scam l
It's a scam l, they will show you the cheapest price on Google & once you call them the price starts from 1900dhs , totally scam & misguiding the customers.
Never ever call this company, also Customer service is rude.
28 januari 2025
Review zonder uitnodiging
Antwoord van Rental Cars UAE
We’re very sorry to hear about your experience, and we take your feedback seriously. We strive to provide transparent pricing and excellent customer service. Please reach out to us directly so we can address your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Booked a car it never turned up,after…
Booked a car it never turned up,after hours of chasing they said they didn't have it, but to refund me they wanted to charge me 2.5%!! Still waiting on my refund.
Edit:
I did get a refund and they waived the charge
15 december 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
We sincerely apologize for the inconvenience you experienced with your booking. We understand how frustrating this situation must have been, and we're glad to hear that the refund was processed and the charge was waived. We truly appreciate your patience and understanding throughout the process, and we’re committed to improving our service to prevent such issues in the future. If you ever need assistance again, don’t hesitate to reach out!
Worst rental company they never paid my…
Worst rental company they never paid my deposit back.they were late and car was a mess
17 september 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your rental experience. We take matters like this seriously and would appreciate the opportunity to make things right.
Could you kindly provide us with more details about your rental, such as the booking reference or email? Please feel free to reach out to us directly at mm@rentalcarsuae.com, and we will look into this as a priority to ensure your deposit is refunded promptly. We value your business and appreciate your patience as we work to resolve this situation.
Do not use this company
Do not use this company. Their t&c's state that they will refund the security deposit in 21 working days, this is a lie. Dispite numerous messages and calls 8 weeks later the security deposit still has not been refunded.
5 november 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for sharing your feedback. We’re sorry to hear about the delay in your security deposit refund. We understand your frustration and want to address this issue as quickly as possible.
However, we couldn’t identify your name or contact details. To help resolve this matter, please contact our Accounts Department directly at the following number: +971521418529. They’ll be able to assist you further and look into the situation promptly.
We appreciate your patience and look forward to resolving this for you.
Rental price ok deposit not getting back
Rented a Car for 1 day price was ok, but still fighting to get my deposit back from these people. They not replying my phone calls or messages. Now we have involved Dubai tourist Police and Consumer rights hope this will help. Deposit is 3 times more than the rent.. please advice how i will get my money back. It my half month Salery.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you are experiencing with getting your deposit refunded. We completely understand how concerning this must be.
To help resolve this matter as quickly as possible, please reach out to our customer support team at +971521418529. We are committed to addressing your concern and ensuring this is resolved promptly. We appreciate your patience and understanding while we work to get this sorted for you.
If you have already contacted us and haven’t received a response, please feel free to follow up again, and we will ensure your case is prioritized.
Die Firma Hertz agiert in Spanien unter…
Die Firma Hertz agiert in Spanien unter dem Namen Firefly, um ihren Ruf zu verschleiern. Hertz ist dafür bekannt, zahlreiche Kunden finanziell zu schädigen, was dazu führte, dass das Unternehmen weltweit viele Kunden verlor und sich zunehmend hinter anderen Marken versteckt.
In meinem Fall hat Hertz in Dubai meine Kreditkarte wiederholt belastet, ohne mir eine nachvollziehbare Erklärung oder Rechnung vorzulegen. Auch in Spanien wusste ich nicht, dass Firefly zu Hertz gehört, und nun erlebe ich erneut, wie meine Kreditkarte grundlos mehrfach belastet wurde.
Mein Rat: Finger weg von Hertz – eine Firma, der man nicht trauen kann!
21 december 2023
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for sharing your experience, but it seems there may be some confusion. We are Amex Car Rental, and we are not affiliated with Hertz or Firefly. We strive to provide transparent and reliable service to our customers. If you have concerns about charges from Hertz, we recommend reaching out to them directly for clarification.
If there’s anything we can assist you with regarding your rental experience with us, please feel free to contact our customer service team.
Horrible service…..
Horrible service…..drop and pick up of the car is fine, car quality is not good but thats what you pay for.
Issue was claiming the security deposit back. Took multiple calls, emails and every time they give you one lie after another. It took me 7 weeks of headache to get my money back and only.
Not worth the low rental you pay, please do not use them
9 september 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced in retrieving your security deposit. We understand how frustrating this must have been, and we appreciate your patience throughout the process.
Please reach out to us directly at +971 529680616 via call or WhatsApp so we can address your concerns more effectively. While we’re unable to identify you from your review, we are committed to resolving this matter for you. We look forward to speaking with you soon.
Total scam dont rent from them.
Total scam dont rent from them.
I always rent my cars from them, but last time they ripped me off and their customer service is bad and they ripped me off
1 augustus 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for bringing this to our attention. We're sorry to hear about your experience and want to make things right. Please give us a call or WhatsApp us at +971 526404034 so we can discuss your concerns directly. Unfortunately, we're unable to recognize you by your name from the review, but we're committed to sorting this out for you. Looking forward to hearing from you.
It was excellent service and all done…
It was excellent service and all done on time
12 augustus 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us and that everything was done on time. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Service is okay, refund process not good.
Service is okay, delivery and handling skills are good.
But the account and their refund process is very slow, even after the TAT is over we need to follow up to get the security deposit.
I was supposed to receive to 3rd Jul after returning the car on 27th May but till date following up.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your feedback. We’re glad to hear that you were satisfied with our service and delivery. However, we sincerely apologize for the delays you’ve experienced with the refund process. This is not the standard we strive for, and we appreciate your patience.
Please know that we are actively working to resolve this issue for you. If you haven’t already, please reach out to our customer service team with your details, and we’ll do our best to expedite your refund. Thank you for bringing this to our attention, and we hope to improve your experience moving forward.
I recently rented a car from Rental Car…
I recently rented a car from Rental Car UAE and had an outstanding experience. The process was smooth and hassle-free, thanks to their professional team member, Dhanushka. She provided excellent customer service. The car was in great condition, and I felt confident throughout my rental period. I highly recommend Rental Car UAE and commend Dhanushka for her exceptional service.
27 juli 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your fantastic feedback! We're delighted to hear that you had a smooth and hassle-free experience with us. Providing excellent customer service and ensuring our cars are in great condition is our top priority. We appreciate your recommendation and look forward to serving you again in the future.
Reasonable car rental price
I got a good price from Rentals Car UAE and renting from them is quick and easy process. I’m sure I will rent a car from them again.
19 juli 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your feedback. We appreciate your support and look forward to helping you with your next rental.
Very professional rent a car ,excellent rapport quality/price,I recommend
Very professional rent a car , excellent rapport
15 juli 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your positive review! We’re glad to hear you had a great experience and appreciate your recommendation. We look forward to serving you again!
Was a very smooth experience highly…
Was a very smooth experience highly recommended
16 juli 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your feedback! We're thrilled to hear that you had a smooth experience and appreciate your recommendation. We look forward to serving you again in the future!
The booking process was smooth and and efficient
The booking process was smooth and efficient, with clear communication from the company. The car was in pristine condition, clean, and well-maintained. Customer service was friendly and responsive, addressing all my queries promptly. Pricing was competitive and transparent, with no hidden fees. Overall, a highly recommended car rental service for anyone visiting the UAE.
4 juli 2024
Review zonder uitnodiging
Antwoord van Rental Cars UAE
Thank you for your detailed feedback. We are delighted to hear that you had a smooth booking experience and found our service to be efficient and transparent. We take pride in maintaining our cars and providing friendly customer service. Your recommendation means a lot to us, and we look forward to serving you again during your next visit to the UAE.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.