Rentaros Reviews 

**Title: Great customer service and quick refund**

I have to say that I was unexpectedly charged because I hadn't realised the subscription renews automatically. However, as soon as I contacted customer support, they responded immediately and refunded my money straight away. I really appreciate their quick response, honesty and professionalism. Thank you for handling everything so well!

if I could do minus stars I would. Absolute scam! Paid a one off £2.99 to get intouch with a landlord regarding a property to find out the property was no longer available anyway then get an email with a receipt for £69 to Rentaros. At no point did I sign up for that or did it mention ANY SORT OF SUBSCRIPTIONS ,luckily my bank have refunded me the money but stay clear of this website. SCAM SCAM SCAM

Such a useful website! It made finding accommodation much easier and saved me loads of time and hassle. Although there's a fee, I'd say it's definitely worth it. Really pleased with the experience and would happily recommend it to others.

I wanted to contact the Landlord of a flat near me that appeared to be empty. I found it on Rentaros and was invited to "Contact the Landlord" for £2.99. I paid my £2.99 and got the Landlord's contact details but he told me that the property was already tenanted and not available for rent. I wrote this off as a bad experience. Then 7-days later I noticed a £69 charge on my Credit Card. When I challenged Rentero they told me that a pop-up appeared during my purchase advising me that if I didn't cancel within 7-days, I would be enrolled into their membership programme and charged £69 pcm. I saw no such pop-up and argued my case but Rentero were not interested so I've lodged a Section 75 Chargeback claim with my Credit Card provider.

DO NOT USE THERE A SCAM!!!!
im currently working with my bank to get a refund! Absolutely disgusting so called company!!

I entered the Rentaros 7 day trial. Immediately received notifications of properties in the area we were interested in. I started exploring them straight away. There were 5 or 6. All of them had been sold or let over a year prior us using the contact details. It was the estate agents that alerted me to the fact that Rentaros was nothing to do with the properties. They are merely a platform. They are not estate agents. I immediately emailed advising them of my concerns. But heard absolutely nothing back from them. What has happened since is they have taken another £69.00 despite having received or investigated the complaint I had made within hours of opening the account. My credit card company have been really helpful and raised a dispute and claim back notice. I have also written to Rentacos advising them of these steps. Thus far this seems to have galvanised them into action and they have today sent me 4 emails. They are however failing to provide me with satisfactory answers as to why they ignored my initial complaint or that they have issued a credit for the £69.00 taken with the knowledge of my complaint. Only saying that they have cancelled the account and future payment requests. A highly dubious company to do business with.

I would strongly recommend avoiding this company.

The way the £2.99 trial is presented is, in my view, extremely misleading. You are given the impression that you are simply paying £2.99 for 7 days of access, while the fact that this leads to a recurring £69 charge is not made sufficiently clear at the point of payment.

A recurring charge of £69 is a significant amount of money and, in my opinion, should be made completely clear and prominent before someone pays the initial £2.99 - not something customers have to discover by reading the terms and conditions.

I consider this a deceptive way of presenting a subscription, and I would encourage anyone who has experienced the same issue to consider reporting it to the appropriate UK consumer protection or financial complaints authorities.

Very disappointed with the way this service is marketed.

It's a scam! Outdated information and rip off charge fees.

DO NOT USE !!! they took my £2.99 for initial browsing then without warning or contact they took £69 without permission from my account and that was just for 1 month with another £69 due the next month - I only wanted to look overnight for my son !! - then I read that they are indeed a scam company who do not respond to emails or reply whatsoever - don’t know how they get away with it ! I would have given them nil star review but you can’t

i wish its possible to give "0" rating. Most flat is been advartised as avaliable , but its been rent it out monts ago, its not been updated and agency involves. 2. times tried but just taking money and no good service .Its better to rightmove , zoopla or purpel bricks.
do not use RENTAROS!!!!!!!!

SCAMMERS be aware, don’t use this site as mentioned in other reviews, if you pay the week subscription, they will take £64 after that(or try it). I’ve sent couple emails and they don’t even reply but still keep trying to charge you £64.

Wish I could give zero stars. Absolutely fuming.... AVOID THIS VILE FAKE SITE... SCUM OF THE EARTH TAKING MONEY OFF VENERABLE PEOPLE LIKE MYSELF.BUT REST ASSURED.... THESE ROTTEN SCUM WILL BE REPORTED FROM MY BANK FOR FRAUD!

Be cautious. Do not use.
They charge £2.99 for a 7 days limited service that goes to a full premium membership £69 without a reminder or notice. I contacted them less than 48h after seeing the charge but they said the charge temains.Every property on the website had gone but they don't update anything. The estate agents and management companies didn't even know the properties are on this website.

Avoid this website. I am a letting agent and received calls from applicants who saw an advert on this website for one of our properties. They have copied and pasted our photos and description which makes it look legitimate, however we do NOT use this site and have requested they take the advert down. Yet to have a response.

Rentaros is indeed a scam. They will advertise houses already leased just to take money from vulnerable people who are looking for accommodation.

Absolutely disgusting. I wish I had read the reviews before I signed up . Same happened with me I signed up for 2.99 for 7 days to contact a landlord directly but when contacted it was estate agents who have no idea what is going on with property anyway I gave up on the properly and never visited the site again also I email them to cancel it after the trail period on the same day Nobody responded to my that email and today I get invoice of £69 which I was not informed also they didn’t mention when they sign up for the trial period. So I emailed them to cancel and refund but they refusing to refund. This website people are clearly scammers sitting behind the screen so beware … avoid avoid. They just trick people to get on the subscription .

I requested a free trial on line for my limited search location. I didn’t see or understand the small print saying they would charge my account £69 at the end of the “free”trial, which they did on the dot. I complained and requested some refund. They point blank refused saying I had paid a subscription and their policy is written in the details that state that cancellation has to be initiated BEFORE the end of the trial period. No flexibility at all. They obviously have no people skills or understanding of what retains customers. A joke company. I would advise anybody considering using
them, not to. You can get the same service by simply looking on any estate agents site on line.

Wish I'd read these reviews before using the site. I signed up on the trial, but couldn't get any pages to load properly. Unsubscribed, or so I thought, but still got charged £69. Company are not responding to my emails. Avoid then at all costs. Absolutely dreadful service, following a product unfit for use.

If I could put zero stars I would!

They advertise properties that are not even available. They also charged me £69 even when I cancelled within 24 hours. It was only when I emailed them twice and asked for tcs that they refunded me.

Avoid
Avoid
Avoid

Absolutely appalling experience.

I paid £2.99 simply to contact a landlord, only to later discover that I had been charged £69 for a subscription that I had no intention of signing up for. The way this was presented was, in my opinion, misleading and completely lacking in transparency.

To make matters worse, many of the properties advertised appeared to be completely out of date. After paying to gain access, I found that several of the properties I was interested in had already gone or were no longer available. It felt like I had paid for access to listings that should have been removed long before.

At no point did I believe I was agreeing to an ongoing subscription costing £69. Like many people desperately searching for somewhere to live, I simply wanted to enquire about a property. Instead, I ended up dealing with an unexpected charge and wasting time chasing properties that were no longer available.

This company should be ashamed of the way it operates. Charging people for access to outdated listings and then taking a £69 subscription payment that many customers clearly do not expect is completely unacceptable. The whole experience left me feeling misled, frustrated, and angry.

If you are considering using this service, be extremely careful before entering your payment details and do not assume the properties advertised are actually available.

Avoid. Avoid. Avoid.

I would never use this company again and would strongly recommend others look elsewhere.