Brilliant! So easy to use. About half the price of locally received quotes. Great communication. 6 weeks to repair and return. Can not fault them at all.
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Lees wat reviewers zeggen
From my first interaction with Repairs By Post my job was dealt with professionalism and efficiency. The quotation and costing stage was lightning quick and dealt with by friendly and expert peopl... Toon meer
Bedrijf heeft geantwoord
Watch had some condensation. Quoted £50.16 (declined) including replacing battery which was working when posted. When returned watch was not working and was told moisture had got in and damaged batter... Toon meer
Bedrijf heeft geantwoord
My wife’s Armani watch had a faulty clasp. We sent the watch to Repairs by Post and received an excellent service. We were provided with a professional estimate and the entire process was tracked with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Repairs by Post (Watch Repairs) is recognised as one of the UK's leading online watch repair centres, servicing thousands of watch repairs for hundreds of popular watch brands, holding the spotlight on google places and trust-pilot as one of the "go-to" sites for watch repairs and 5-star customer service. The Manchester-based watch repair and service centre offers accredited and independent repairs by all major watch brands including Rolex, Omega, Tag, Raymond Weil, Hublot, Tissot, Armani And Michael Kors. Repairs by Post provide an easy to use fast-track watch repairs with nationwide door-to-door pick-up and delivery. Visit their website for details.NDER N
Contactgegevens
Two Four Nine North, Lynnfield House, Church Street,, WA14 4DZ, Altrincham, Verenigd Koninkrijk
- +44(0)161 293 6000
- info@repairsbypost.com
- repairsbypost.com
4,3
Uitstekend
867 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
EXCELLENT SERVICE
I am very pleased indeed with the service I received.
My watch works perfectly and was repaired at a very reasonable cost. I was kept informed of progress throughout and the watch was very well packed when it was returned to me within the timescale envisaged.
I cannot fault the service received and would happily use the service offered by this Company without any reservation whatsoever.
6 juni 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Steve,
What a pleasure to read your 5-star review — thank you!
We’re delighted to hear that your Steinhart watch repair was completed to your satisfaction and that our team kept you fully informed from start to finish. Whether it’s a Steinhart Ocean One or any other Swiss timepiece, we treat every watch as if it were our own.
We truly appreciate your kind words and recommendation — they mean a lot to the team. If your Steinhart or any other watch ever needs expert care again, we’ll be here.
Kind regards,
Repairs by Post Customer Services
www.repairsbypost.com | 0161 293 6000
I found Repairsbypost online and have…
I found Repairsbypost online and have been so happy with the service. I have been kept updated throughout and have received my Vivienne Westwood watch back fully functioning again.
Would recommend.
Thank you ☺️
24 mei 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Thank you so much, Ginny, for your kind words — we’re delighted to hear your Vivienne Westwood watch is back in full working order. It’s always our goal to deliver expert watch repairs with clear communication every step of the way.
Your recommendation means the world to us, and it helps others find a trusted Vivienne Westwood watch repair service online.
All the best from the team at Repairs by Post. ⏱️
£500 to repair my watch
£499 to repair my watch, no thanks.
I asked them to justify, they couldn't.
I Immediately paid £20 to get it back.
After 8!!! DAYS I inquired where my watch was.
It was sent the next day
I now have my watch back more broken than when I sent
The strap is broken and the back of the watch is loose.
Smalls claims court next
14 mei 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Mr Foggerty,
We’re sorry to read your review, particularly given the full context of our communications.
Your watch — which you acknowledged hasn’t worked properly in over 23 years — was inspected in full by our qualified technicians. Opening the case back is essential for any accurate diagnosis. The estimate provided reflected genuine mechanical issues, not guesswork — and we even removed the polishing service as a goodwill gesture to reduce your total.
You declined based solely on cost, which we fully respect. However, claiming we “couldn’t justify” the price isn’t accurate — you were provided with a full written breakdown and replies to all your questions.
You then mentioned being quoted a lower price elsewhere — but it’s worth noting that such pricing would not have covered work to Eterna’s standards, nor been carried out by an Eterna-trained technician, nor come with a 24-month guarantee, as our repairs do. The estimate we provided was in line with manufacturer guidance and included the use of original or compatible high-grade parts — not shortcuts.
As for the return: your request was processed just prior to a 4-day UK bank holiday. The watch was dispatched the next working day possible and tracking was provided as promised.
Finally, if your spring bar came loose in transit (a common issue with older bracelets), it would likely be in the box. The case back can also be gently tightened by hand, or we’d be happy to do this for you at no cost — as offered.
To leave a 1-star review and mention legal action — when the real issue was the repair cost being above what you expected — feels unnecessarily hostile and unfair.
We stand by our service, and we remain available if you wish to resolve this with us directly.
Kind regards,
Repairs by Post Customer Care
Absolutely brilliant service
Absolutely brilliant, my wife’s Raymond Weil needed repairing, the process was seamless. From sending the watch in, the quote (which was very reasonable) to the repair. I was kept informed at all times and the watch came back as new, no idea how they did that to a 25year old watch.
I have now had this and Omega Seamaster and a Victorinox repaired by Repairs by Post and I could not recommend them highly enough.
20 maart 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Martin,
We're over the moon to hear your Raymond Weil watch is ticking like new again. Thank you for trusting us not just once, but with three timepieces now – including your Omega Seamaster and Victorinox.
Raymond Weil watches, especially those 20+ years old, deserve expert hands – and we’re delighted the process felt seamless from start to finish. It’s what we aim for on every Swiss watch repair.
Your kind words help others discover trusted *Raymond Weil watch repair* from anywhere in the UK – and that means the world to us.
Kind regards,
Repairs by Post Customer Services Team
Two Four Nine North, WA14 4DZ
0161 293 6000
Very misleading pricing structure
Very misleading pricing structure. Took over a week for them to acknowledge and process that they had received the watch and then just a cursory refusal to repair it and a demand not for the expected £12.99 but for £28.99. Very poor service. Not recommended at all.
8 april 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Simon,
Re: Fake watch
Thank you for your review, and we’re sorry to hear of your disappointment.
To clarify, the watch you sent to us was a Longines 2298G Grande Classique, which upon inspection was found to be a counterfeit. As a reputable and accredited watch repair company, we have a strict policy — we do not repair fake or replica watches knowingly under any circumstances. These items are often linked to organised crime, and our workshop policy is to either destroy such items securely or return them for a processing and handling fee , as clearly outlined in our terms.
In regard to pricing — our **price list and FAQs are published openly on our website** for full transparency before a watch is ever sent in. The standard £12.95 return fee applies to regular items. However, due to the nature of this case and the additional handling required, the £28.00. fee was appropriate and in line with our published terms.
Our team also processed your item within our usual timeframe, with full documentation at each stage, including tracking and condition photos.
Lastly, while we understand your frustration, we believe that removing your review may be more beneficial, as publicly stating you sent a fake watch to a professional repair company may lead to unintended embarrassment.
Won’t be considering using this company…
Won’t be considering using this company again as following my submission of two photographs showing my watch I received an email saying they were unable to repair !
All my watch requires is replacement of a cracked glass, which I will now purchase and carry out the repair myself.
11 maart 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Mr. Clarke,
Thank you for taking the time to share your experience with everyone. Unfortunately, due to the brand Swiza not being a brand for case parts we deal with, we are unable to obtain specific parts for Swiza watches. This reflected in our decision to advise we are unable to complete a repair on this occasion.
We sincerely apologise for the inconvenience and stress this caused and appreciate the opportunity to clarify the situation regarding your Swiza watch repair.
We recognise your ability to carry out the repair yourself and respect your decision to do so. It's commendable that you have the skills necessary. Should you need advice or assistance with other watch brands or more complex repairs in the future, feel free to come back to us.
Your feedback is invaluable to us as it helps us improve our service offerings. Please do not hesitate to reach out if there is anything more we can do for you, now or in the future.
Thank you once again for your feedback.
Kind regards,
Customer Services Team
Repairs by Post
First time using Repairs by Post.
First time I've used Repairs by Post.
I will definitely use them again.
A very easy process.
I was kept informed of the repair progress, and although I had to wait a few weeks for the repair to be completed, I was advise of this at the start.
14 februari 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Hollytrees
Thank you for your splendid 5-star review! We're thrilled to hear that your first experience with us, especially with your {{watch_brand}} watch repair, was up to the mark. Our team takes pride in keeping our clients informed throughout the repair process, and we're glad you appreciated the updates despite the wait. We look forward to welcoming your watch for any future needs.
Warm regards, Customer Service Team at Repairs by Post
My Dads watch worn continuously from 1939 until 1961.
I spent 4 years trying to find someone to repair my Father’s Silver 1927 vintage tank watch which he wore throughout WWII.
After multiple responses such as, “it’s not worth the cost”, “impossible it’s to old and you can’t get the parts”, and “I’ll take it off of you for scrap value” along with repair quotations from £800 to £1460 I was on the verge of having the watch consigned to the back of the display cabinet.
I decided to give “ Repair by Post” the opportunity to repair my watch and thank god I did.
Not only did they respect my watch, its age and its huge sentimental value to me they kept everything as I requested and as original as the day it was made.
The watch now ticks with perfection and what a beautiful sound that is, it keeps excellent time and is obviously cleaner but retains all of its aged character.
All at a cost of under £300 I can’t thank the team who worked on my watch enough, thank you, thank you, thank you so, so much.
28 februari 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Andrew,
We're absolutely thrilled to hear about your satisfaction with the restoration of your father's cherished 1927 vintage tank watch. At Repairs by Post, respecting the history and sentimental value of such timeless pieces is at the heart of what we do. It's a joy to know that we could bring it back to its original glory and functionality, especially considering its storied past through WWII.
Thank you for trusting us with such a precious heirloom. We understand the importance of maintaining the original character of vintage watches while ensuring they operate perfectly. It’s wonderful to hear that the watch not only ticks beautifully but also keeps excellent time, just as it did decades ago.
Your feedback is incredibly valuable to us and to those seeking expert watch repair services. We’re glad we could offer a cost-effective solution that far surpassed expectations. Your story is a testament to our commitment to quality and customer satisfaction.
We look forward to assisting you with any future watch care needs. Thank you once again for choosing Repairs by Post.
Warm regards,
The Customer Service Team
Repairs by Post
Repairs by Post
This is my 4th watch serviced and repaired by Repairs by Post. (See my other Reviews on TrustPilot and Google Maps Reviews). This watch needed one of the pointers secured on the complication and the clasp would not close to secure. I knew parts may be difficult to obtain so I asked them just to put an alternative clasp but they managed to obtain or repair the original Jaguar clasp, so I’m really pleased. The watch looks great and is ticking along nicely. The process is easy to follow and a firm estimate is given. My watch was returned by Royal Mail tracking / signature well packaged and you get a voucher for 10% off for any further repairs. Great Job. If you need to see some photos take a look on Google Maps Reviews.
23 januari 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Ian
Thank you for taking the time to share your positive experience with Repairs by Post! We are thrilled to hear about the exceptional service you received with your Jaguar watch repair. It's always a pleasure to read that our efforts to secure original parts or provide suitable alternatives meet our clients' expectations. Ensuring your cherished timepiece is ticking perfectly and looking great is our top priority.
We appreciate your continued trust in us for your watch servicing needs and are delighted that you found the process straightforward and the results satisfying. Thank you for highlighting the secure packaging and our Royal Mail tracking system, as well as the added benefit of our 10% discount voucher for future repairs.
We look forward to serving you again and encourage anyone needing high-quality watch repair to consider the professional care at Repairs by Post.
Warm regards,
The Customer Service Team at Repairs by Post
was misled by the return postage costs
was misled by the , " send your watch postage paid free estimate", estimate was extortionate so requested it be returned not repaired. the "from 12.99" of course turned out to be £29.99.as it was a valuble watch, strange as they originally sent me a royal mail 48 hr postage sticker. i.e was worth zero as sent broken , but 1000,s on return still broken. be wary of this !! read the small print and terms.
13 januari 2025
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Mr. Burak,
Thank you for updating your review. I appreciate your feedback and want to clarify the details surrounding the costs associated with our service. The £29.99 fee covers not just the postage but also the comprehensive administration required for managing a specialist vintage repair, including the expert assessment of your watch's 40+ year old movement and sourcing rare parts necessary for its meticulous restoration prior to an estimate, to ensure an estimate can be provided to reflect the nececcery work.
We provided an estimate that unfortunately might have exceeded your budget. This reflects the extensive work required to restore a watch in such poor condition to its former glory. It's important to note that the estimate did not include addressing the moisture-damaged dial or hands, which would further increase the costs.
Our team's combined 60+ years of expertise in restoring vintage watches is poured into every repair, aiming to ensure the highest standards of craftsmanship. The price we charge, including the £29.99, is not just a fee but an investment into preserving the integrity and functionality of timepieces like yours. It’s disheartening to see that the value of this skilled labour and dedication might be perceived as unworthy of the cost.
We understand that the costs can be unexpected and may stretch beyond what some customers anticipate. However, we assure you that even at £29.99, we are not covering our full costs, making it a loss for us to ensure your watch receives the care it deserves.
We strive for transparency in our pricing and are committed to clear communication. I'm sorry to hear about the delay in the return of your watch and assure you that we are addressing this as a priority. If there are any more details you need or further issues you would like us to address, we are more than willing to discuss these with you to ensure your complete satisfaction.
Thank you again for your feedback, which is invaluable in helping us improve our service.
Kind regards,
Customer Service Team
RepairsByPost.com
Excellent service
Excellent service! Informed of costs and timescales from the get go, everything went to plans and I loved that I could follow my watch’s repair progress on line.
26 november 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Liz,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you were pleased with the service on your Chanel automatic watch repair. It's always our goal to keep you well-informed and provide a seamless experience, so we're delighted that our updates and timeline met your expectations.
We hope to have the pleasure of assisting you again. Remember, whether it's a Chanel or any other brand, we're here to ensure your watch is in perfect working order.
Warm regards,
The Customer Service Team at Repairs by Post
Smooth transaction with this company…
Smooth transaction with this company from sending in my watch to getting detailed estimate to repair, excellent communication with company from completion to delivery, recommended
7 november 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Robert,
Thank you so much for your fantastic 5-star review and for recommending our service! We're thrilled to hear you had a smooth transaction from start to finish with your Jaguar quartz watch repair. At Repairs by Post, we pride ourselves on excellent communication and meticulous attention to detail with every watch repair. We look forward to serving you again in the future.
Warm regards,
Customer Service Team
Repairs by Post
Overpriced crap
Firstly the repair went past the due due date my weeks but not only that when I got back my timepiece yes it was longer longer fast which was the issue but the dial wasn't even lined up properly and I can now no longer change date and day or wind up. This would be OK if it was about £20 but I spent over £300! Also when I tried to resolve they told me I could return and they could for it for more money! Avoid this place.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Bradley,
Here is your registration "My watch runs fast about 5 or 10 mins an hour.
Also I would like to have a new strap on my watch a metal one."
No mention of a dial issue, we adjusted this a goodwill free of charge
We receieved your Email when you informed us about the dial:
"I have received my watch and the dial is no longer centered if you look the
white no longer linked up with the black lines this is fucking unbelievable
for the time and price of the repair. I would like a partial refund at the
very least if your company has any decency about it. Absolutely atrocious
I'll be letting everyone no to avoid my mistake"
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and would like to address the concerns raised.
We are unsure what longer longer fast
When your vintage Seiko watch arrived at our workshop, we noted that the dial was in a far more deteriorated condition than usual. Our team worked diligently to improve it to the best possible standard without risking further damage to this delicate component. We understand the importance of maintaining the integrity of vintage pieces and strive to ensure the highest level of care during repairs.
Additionally, during the repair process, we explained that the dial was adjusted to its maximum capacity and that further adjustments could potentially damage the feet on the dial, necessitating a replacement. Given that your watch is a modification (MOD) model, we are unable to supply a new dial specific to these custom specifications.
It seems there may have been a misunderstanding regarding our follow-up service as well. We did indeed offer a return of your watch for further adjustments at no additional cost to you. This offer remains available, and we are keen to resolve any misalignment issues and restore the functionality of the date and day changes at your risk.
Please allow us the opportunity to make things right. You can contact our Customer Service team at your earliest convenience, and we will ensure your watch is returned for the necessary adjustments free of charge.
We appreciate your patience and understanding, and we are committed to providing you with a resolution that meets your expectations.
Kind regards,
Customer Services Team
RepairsByPost.com
Excellent service
I can't remember where I saw your advert but the service I received was EXCELLENT service
14 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Patty,
Thank you so much for your fantastic 5-star review on Google! We're thrilled to hear that you had an excellent experience with your Michel Herbelin quartz watch repair. At Repairs by Post, we pride ourselves on providing top-notch service and are always delighted to know when we've met our high standards.
We're curious about where you might have seen our advert; your feedback helps us reach more watch enthusiasts in need of reliable repair services. Thank you once again for choosing us and for sharing your positive experience. We look forward to assisting you with any future watch care needs!
Warm regards,
Customer Services Team
Repairs by Post
Watch serviced and repaired to a high…
Watch serviced and repaired to a high standard.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that your vintage mechanical watch has been serviced and repaired to such a high standard. At Repairs by Post, we pride ourselves on our meticulous care and expertise, especially with such cherished timepieces.
We understand the importance of preserving the legacy of vintage watches, and it's our pleasure to ensure they operate flawlessly. Your feedback not only inspires our team but also helps others recognise the quality of service we aim to provide.
Should you or your friends need any more assistance with watch repairs, we're just a message away. Thank you once again for choosing us to take care of your precious timepiece.
Warm regards,
The Customer Service Team at Repairs by Post
Excellent service from beginning to…
Excellent service from beginning to end,All repairs are
carried out to the highest possible standard.Overall
a very satisfying experience.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Thomas,
Thank you so much for your splendid 5-star review! We are thrilled to hear that your experience with the Skagen Quartz watch repair was to your satisfaction, from start to finish.
At Repairs by Post, we are committed to providing excellent service and ensuring that all repairs, especially for refined pieces like your Skagen, are performed to the highest possible standards. We are delighted that we could offer you a satisfying repair experience.
We look forward to assisting you with any future watch servicing needs. Thank you for choosing Repairs by Post!
Warm regards,
Customer Service Team
Repairs by Post
Great repair
Great repair, works beautifully. Communications are above and beyond. It was just the 16 week time scale that prevented a 5 star review.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Patrick,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that your Doxa Sub5000T is working beautifully after our vintage watch repair service. Our team is committed to providing excellent communication and high-quality repairs, and it's wonderful to know that this was reflected in your experience.
We understand that the time it took 11-weeks to complete your repair was longer than expected, and we appreciate your patience throughout the process. We continuously strive to improve our services and your feedback is invaluable to us.
Thank you once again for choosing Repairs by Post. We look forward to assisting you with any future watch repair needs.
Warm regards,
The Customer Service Team at Repairs by Post
Excellent service
Excellent service, my watch repair is like brand new!
19 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Hi Matt, Thank you so much for your wonderful 5-star review! We are thrilled to hear that your Tommy Hilfiger watch repair exceeded your expectations and that it looks brand new again.
At Repairs by Post, we pride ourselves on delivering exceptional service and meticulous care in every repair. We're delighted we could provide you with the top-quality service your watch deserves.
Thank you once again for choosing us and for your kind words. Should you or your loved ones need any more assistance with watch repairs, remember, we are just a post away!
RBP Excellent communications
RBP customer communications are excellent. But my advice would be to research the market before mailing your timepiece to them for “Free” quotation because if you fail to accept their high quotation they make a significant charge to return the watch to you. In my case they charged me £29.99! Please read Repairs by Post reply to my review who have now refunded the £29.99 to me.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Richard,
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We regret any inconvenience caused by the £29.99 handling fee, but please understand this does not fully cover the costs we incur. If you decide to revisit the repair post-Christmas or wish to discuss this further, we are at your service. As a small growing business we have to cover costs, On this occasion we have refunded your £29.99 and will absorb the costs.
At Repairs By Post, we aim for transparency in all our communications and pricing. Our website clearly details our pricing structure and notes that while we offer free initial quotations, there is a nominal fee for the return postage and insurance of watches when a repair is not commissioned. This fee is strictly to cover part of our outlays in ensuring your watch is returned safely and securely.
Regarding the repair of your vintage Rotary watch, it's important to acknowledge that the expertise and parts required for vintage repairs can be costly in 2024, often exceeding the expectations of those not regularly engaging with the market. While we understand that your previous retired repairer may have charged less, their pricing structure does not reflect the current market conditions. The rarity of watch repairers skilled in restoring vintage watches has become increasingly apparent, which influences the cost structure today, costs for quality vintage repairs have increased in line with industry standards, reflecting both the skill involved and the rarity of parts.
We offered to work with your budget by suggesting your amount as a deposit, which reflects our commitment to customer satisfaction despite the financial impracticality on our part. Unfortunately, the complete restoration you hoped for was not feasible within the £100 limit, including VAT, that you specified.
Thank you once again for your feedback, which is crucial for us to refine our approach and ensure better alignment with customer expectations in the future.
Warm regards,
The Customer Service Team
Repairs By Post
Good professionals
Good professionals. Super garantie.....repaired a Longines watch that
I was told to dump it.
Fantastic service ,very good contact with the clients.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Repairs By Post (Watch Repairs)
Dear Diana,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your Longines watch repair exceeded your expectations. It’s always a pleasure to rescue a beloved timepiece that others might give up on, proving that a skilled repair can indeed make all the difference.
At Repairs by Post, we take pride in our expert craftsmanship and commitment to maintaining excellent client relationships. Your feedback is invaluable and helps us continue to provide top-tier watch repair services. We look forward to welcoming you again whenever you need us!
Warm regards,
The Customer Service Team
Repairs by Post
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