Repetto Reviews 27

N’achetez plus ! En 3 mois , le talon d’une de mes ballerines s’est décollé pourtant après un usage très très modéré . Le SAV me propose une réparation atelier avec un retour fin septembre . C’est une blague . Mauvais confection mauvaise qualité du cuir et du montage et très mauvais SAV . A fuir !

I am utterly gutted and furious with my Repetto experience. In 2022 I began my love with the shoe brand, coveting many pictures displaying the Camille Ballerinas in particular. I thought it was a beautiful shoe, and I began to save up my money for it. I am young, and worked hard for a few months to be able to afford the 275 pound shoe. I purchased the shoe late December 2022 from the authentic website, and have photographic proof of this. After roughly 3 months of owning the shoe, the entire shoe had practically crumbled.

The so-called 'authentic' leather was dried up, the bottom of the shoe had become paper thin and had actual holes where my toes were coming through. The inside of the shoe had crumbled, dried up as well. I was devastated and CONFUSED most of all. After months of saving up, I only had worn these shoes a few times over the few months, bearing in mind I live in a FLAT CITY with pavements. The shoes were under no strenuous condition, and they were my size exactly. I couldn't believe how the shoes had fallen apart so quickly. I reached out to Repetto customer service in aid of desperate help, as I had heard that they do free quality repairs. They asked for details and evidence, and after that replied with the exact response 'your pair is too badly damaged for them to carry out a quality repair...take them to your own co-ordinator so that he can, if possible, provide you with a solution'. I have since been to a very trustworthy and authentic shoe repair shop, and the owner said the leather was not even authentic patent, it was entirely dried up, and that it would be a waste to invest any more money in these shoes, as the structure of the shoe is incredibly flawed.

I cannot emphasise how gutted I am, and how not a single bit of financial compensation was offered, despite the fact that these shoes are not fit for use. I have now lost 275 pounds, and most importantly a shoe that I coveted and worked for, for months, with not a scrap of help or eagerness to solve my problem in any way. I cannot emphasise how let-down I feel.

I bought a pair of repetto cendrillon ballerina at 290€, I used them 5 times and the heel of one shoe came off!

Suite à un problème de livraison ,j ai trouvé le service de la Maison Repetto au Top!Merci d avoir réglé mon soucie .Louis chelli

Appalling customer service. Shoes are good but I will never order from them again. Have been trying to return a pair of shoes for weeks. They do not provide the correct customs documents and ask you to pay and arrange for your own return. So when I received the shoes back due to them not passing customs, and asked for their help in sending them back they refused and told me I'd have to do the whole process again. It's basically impossible to return the shoes. In the meantime I'm left out of pocket with shoes I don't want and with the cost of the courier I paid to deliver the shoes back. The customer service is also arrogant. Not the customer service or attitude you'd except from a 'luxury' company.

Achat sur site d'un ensemble tunique collant pointes.
Livraison en boutique
Site très pratique
Aides aux choix des modèles et des tailles
Rapidite et suivi efficace des livraisons
Accueil charmant en boutique
Grande classe et produits de légende
Conquis pour d'autres achats +++

Bought a pair of flats and they are my everyday shoes! Simple and elegant, they are everything I wanted for a pair of casual but formal footwear.