Reservations.com Reviews 3.229

Agent unable to complete reservation. She transferred me to a number that then cut me off.

Very good customer service support.

Very informative and helpful and patient.

Knowledgeable, fast and courteous.

I was stranded in Orlando airport on April 9th. Unfortunately I had to book a reservation at the Hyatt the only hotel there. I spoke to a customer service representative, she booked me in a room after being on the phone for over an hour by the way. And when I walked up to the reservations desk I was told I did not have a reservation now. That there were no longer rooms as well. Your customer service representative did not find a room at the Hyatt so she booked me into La Quinta. I called to get my money back from you as I could not get to that hotel. I was told it would take five to seven business days. So you took my money put me somewhere I didn't ask to be put and then refuse to give me my money back. Forcing me to sleep in an airport on benches. I'm 6 years old with disabilities. And here it is 8 Days later. I've already called twice and they're working on a decision about my refund? Well, guess what? Now I take this company to court and pursue legal action. All I wanted was my money back so that I could stay in another hotel. I have been harassed hung up on put on hold transferred, and even told that they're still deciding whether I deserve a refund. All this I have recorded so that I can let the judge hear it. All these online places are nothing but scams. And people have to continue to write their reviews out there, so other people know what they're getting into. Do not go on to reservations.com. they will put you wherever they want whenever they want and will hold your money

The lady who took my reservation and information war quick and professional.

Awesome job

Deceptive. They presented and confirmed themselves as the actual hotel not a booking site. Extremely misleading and when I called back to try and figure out who I booked through we ended up in an argument before they reluctantly gave me the name of their business and website after blaming me for falling for their misrepresentation. No actual problem with checking into the hotel but I would caution everyone to avoid them entirely. Could’ve saved 60$ if I had really been speaking with my hotel. I fell for their scam.

He was very patient and informative. He did his best to assist me and he has excellent customer service skills!

Bertin was very patient and professional listened to our inquiry and was able to get us a room with the exact amenities we were looking for. Thank you Bertin!
We look forward to our stay at the Hampton Inn.

Your customer service agent was just Excellent!!!Really top notch!!!💯

Hugo had a friendly mannerism and was helpful.

Quick. Told me the amount of taxes.

Double charges for rooms i did not ask for

Great job quick and efficient

Jolene was very efficient, professional, resourceful, and proactively pursuing my request inappropriately, adding content that was valuable. Jolene is a really good ambassador for all whom she represents.

The AI was able to complete the transaction. Slowly but surely.

Very helpful while registering. Professional and polite

Lexi was wonderful she handled everything flawlessly very polite very professional thank you!