Do not buy an e-bike from Retrospec. My wife's Beaumont Rev 2 only worked for less than a dozen neighborhood bike rides. Then the hub motor won't engage. They've sent two parts for me to replace and i... Toon meer
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Lees wat reviewers zeggen
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Toon meer
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Toon meer
I couldn’t be happier with my new electric bike! I ordered the Beaumont City Bike as a gift for my sister last year and was blown away at the quality. This summer I decided to order the Beaumont R... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Contactgegevens
Verenigde Staten
- retrospec.com
4,1
Goed
88 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Zak helped me and answered to all my…
Zak helped me and answered to all my questions. He was very knowledgeable and patient with me. Great service! I appreciate time, manner and willing to help.
Thank you very much.
Natalya Vlasenko
8 december 2025
Review zonder uitnodiging
Buy this bike!
Not only is the bike (Joe Rev) way better than I expected, the customer service was top notch! I ordered it and it arrived in 1 day, I was able to set it up in less than an hour and I was out test riding it right away because the battery came fully charged. The bike is really high quality and I haven't had any problems with it. I live in the desert so I put Maxxi tires on it with tanus liner and thicker tubes because of the thorns here. Great bike!
7 november 2025
Review zonder uitnodiging
Training wheel issue
We had a problem with a training wheel on a brand new 16”bicycle that was bought for our grandson. Zak, the Retrospec customer service rep was very helpful. The problem couldn’t be resolved with adjustments, so he sent us a new set of training wheels.
11 november 2025
Review zonder uitnodiging
This was an easy warranty process
This was an easy warranty process. Just showed them the problem, gave them the serial number and it was taken care of quickly.
19 november 2025
Review zonder uitnodiging
Retrospec staff were very helpful
Retrospec staff were very helpful, making sure that I received the correct part for my eBike. Thanks.
14 november 2025
Review zonder uitnodiging
responsive and resolved matter quickly
8 november 2025
Review zonder uitnodiging
VERY HELPFUL TO SOLVE THE PROBLEM WITH…
VERY HELPFUL TO SOLVE THE PROBLEM WITH A PADDLE BOARD THANK YOU AGAIN.
FAST TO HELP
4 november 2025
Review zonder uitnodiging
I contacted Retrospec for a missing 5 point harness
I contacted Retrospec for a missing part to a bike trailer that was gifted to us. They didn't have the part for sale on their website, but after speaking with customer service, they understood which part we were missing, and was able to sell it to us!! 10/10 recommend Retrospec!
10 november 2025
Review zonder uitnodiging
Mustafa at Retrospec in paticular was…
Mustafa at Retrospec in paticular was very responsive, helpful and excellent. There was a problem with the original courier used, but retrospec came through in the end by sending the bike via Fedex.
much appreciated!
4 november 2025
Review zonder uitnodiging
The agent was polite
The agent was polite, prompt in responding to my emails, and was able to respond my issue.
5 november 2025
Review zonder uitnodiging
Knowledgeable and helpful!
14 oktober 2025
Review zonder uitnodiging
Mustafá resolved my issue in a blink of…
Mustafá resolved my issue in a blink of an eye. Retrospecs customer service is top tier 🦾
3 november 2025
Review zonder uitnodiging
Communication was excellent
Communication was excellent, positive and informative.
10 november 2025
Review zonder uitnodiging
Great customer service
Had a shipping mishap but it was quickly fixed by their customer service team—over the weekend no less!
1 november 2025
Review zonder uitnodiging
Fast response from customer service
Very efficient and prompt response from customer service. Big thanks to Mustafa for helping with an order that was not being tracked. Received my bicycle and am very happy with my purchase!
4 november 2025
Review zonder uitnodiging
Product quality is good, Customer service is awesome!
Product quality is good. Customer service is awesome!
11 november 2025
Review zonder uitnodiging
Great Customer Support
Customer support was very responsive and helpful to replace a damaged wheel of my daughter’s scooter. Great company.
11 november 2025
Review zonder uitnodiging
Fun on the water
I bought a paddle board for my granddaughter as a Christmas gift. They were having a great sale, and I saved $90.00. Shipping was fast, and customer service was excellent. I would buy from them again!
26 oktober 2025
Review zonder uitnodiging
Lightning-quick response
When my package was returned by the shipper without delivery, customer support was *very* quick to respond and resolved my problem instantly. I had my goods within three days of initial contact.
28 oktober 2025
Review zonder uitnodiging
Needed to adjust an order
Needed to adjust an order, I contacted customer service and the adjustment was made in less than 5 minutes which was surprisingly fast.
24 oktober 2025
Review zonder uitnodiging
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