My favorite part was choosing the photo. I went through an old album and picked the one of my sister and me sitting in our grandmother's garden - a picture we both still connect with. Watching the ani... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is a really good service, if a bit pricey. The photo-animation is great, but seems to have some sort of problem with representing teeth, for some reason. Also, occasionally, things which are item... Toon meer
Bedrijf heeft geantwoord
I just used it once to animate newspaper article written about my sister raising puppies when their mother died after giving birth. It did well. But I did not have enough use for the program to just... Toon meer
Bedrijf heeft geantwoord
Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even tho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.
Contactgegevens
Verenigde Staten
- revivememories.co
3,3
Gemiddeld
225 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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SCAM
SCAM. Unclear what the price really is. Company wants me to sign up for a subscription. SCAM, just like SHUTTERSTOCK !!!
9 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I'm sorry to hear you feel this way, and I appreciate you sharing your concerns.
We aim to be transparent about pricing throughout the sign-up process, and our subscription terms are presented clearly and require confirmation before proceeding. That said, we understand it can be frustrating if the pricing wasn't clear to you, and we'd like the opportunity to look into this further.
Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review your account and get back to you promptly.
Thank you again for your feedback — it helps us keep improving.
— Emma
Customer Support Team Lead
Scam to suck you in!
Like all the other reviews I signed up for the $1 photo opportunity and low and behold 5 days later my account was debited $39.90 (just under $71 NZD). And like the others, I didn't see anywhere during the sign up process that it was a 7 day trial and would be charged if not canceled. I would not have continued if I had!
I certainly wouldn't pay that amount for the product received.
After reading through the reviews I see they have the same answer every time.
MAKE IT CLEARER THAT YOU WILL BE CHARGED WITHIN THE 7 DAYS NOT AFTER. THAT YOU ARE SIGNING UP FOR A SUBSCRIPTION. IT IS NOT A ONE TIME COST.
Feel completely ripped off and they have tarnished a precious memory of my deceased parents so 😭
27 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I'm sorry to hear about your experience, and I understand how upsetting it is to see a charge you weren't expecting, particularly around something as precious as memories of your parents.
Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, we hear your feedback about wanting clearer communication on the trial period and billing timeline, and we take that seriously as an area to improve.
We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll look into the charges on your account promptly and fairly.
Thank you for taking the time to share this — feedback like yours helps us identify where we can do better, both in our communication and our customer experience.
— Emma
Customer Support Team Lead
THIS PLACE STEALS YOUR CC INFO AND THEN…
THIS PLACE STEALS YOUR CC INFO AND THEN CHARGES YOU MONTHLY. I HAVE CONTACTED THE ATTORNEY GENERAL. RUN FROM THIS SCAM NOW. THEY HAVE SAID THEY WILL REFUND BUT I HAVE NOT RECEIVED IT. THEY MAKE IT HARD TO CANCEL. DO NOT USE THIS PRODUCT.
8 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I'm sorry to hear about your experience and the frustration this has caused, particularly around the refund you were told to expect but haven't yet received.
Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, if a refund has already been agreed and hasn't come through, we want to help get that sorted for you as quickly as possible.
Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll follow up on the status of your refund and cancellation promptly.
Thank you for bringing this to our attention.
— Emma
Customer Support Team Lead
7 day trial Notification
Now you would think that a company would send you out a notice on the 6th day of the promotion stating that a monthly subscription would happen the following day (the 7th day). They don't do this hoping people will forget the 7th day and they get their ongoing subscription rate. So Beware!
I was able to get a refund of $39.90 for the subscription as I had canceled on the 7th day after contacting the help email attn: Emma as to using the support email. This company provides the service they advertise, but as many emails I recieved from them, a notice about the trial ending would have been a better service but not provided.
3 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I'm sorry to hear about your experience, and I understand how frustrating it is to be charged right as you cancelled, especially in a moment tied to something so personal as a photo of your Dad.
Our subscription and auto-renewal terms, including the billing date, are presented and require confirmation at signup, and this is what our team would have reviewed when looking into your case. That said, we recognise that timing around cancellations can feel unclear, and we appreciate you raising this concern.
We'd like the opportunity to take another look at your case. Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review the charges and cancellation on your account promptly and fairly.
Thank you for taking the time to share this — feedback like yours helps us identify where we can improve our communication around billing and cancellations.
— Emma
Customer Support Team Lead
Such a simple app to use
Such a simple app to use, but the impact is huge. Highly recommend if you have old photos gathering dust!
7 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Vlada,
Thank you so much for this lovely review! We love hearing that Revive Memories was so easy to use — and even more so that it's helped bring those old photos back to life. There's something really special about giving new meaning to memories that might otherwise sit forgotten.
Thanks again for taking the time to share your experience with us.
— Emma
Customer Support Team Lead
Beware
Beware. Seems innocent then snap like a mousetrap, got your details
7 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Marion,
I'm sorry to hear you feel this way, and I appreciate you taking the time to share your concerns.
We aim to be transparent throughout the sign-up process, and our terms — including any charges — are presented clearly and require confirmation before proceeding. That said, we understand it can be frustrating if something wasn't clear to you, and we'd genuinely like the chance to look into this further.
Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review your account and get back to you promptly.
Thank you again for your feedback — it helps us keep improving.
— Emma
Customer Support Team Lead
This is awsome,great for all your new or old memories
This is awsome
7 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
Thank you so much for the kind words! We're so glad you're enjoying Revive Memories, whether it's for cherished old photos or brand new ones. That's exactly the kind of feedback that makes our day.
Thanks again for taking the time to leave a review!
— Emma
Customer Support Team Lead
Antwoord van Revive Memories
Hi Elena,
Thank you so much for this wonderful review! We're so glad the quality met your expectations and that we could help bring your memories to life. Comments like yours mean the world to our team.
Thank you again for sharing your experience with us.
— Emma
Customer Support Team Lead
Paid a dollar to see how this worked
Paid a dollar to see how this worked, but not impressed with the results. Four days later I find that they have taken $39.90 from my PayPal account. I DID NOT subscribe to this, and am angry that they took money from me without my knowing. I am trying to cancel this with PayPal and make sure this company takes no more from me. They should be completely transparent about money being taken and subscriptions, and clearly they ARE NOT.
5 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Nic,
I'm sorry to hear about your experience and the frustration this has caused. We understand how upsetting it is to see a charge you weren't expecting, particularly for a recurring payment.
Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll look into the charges on your account promptly and fairly.
Thank you again for bringing this to our attention — feedback like yours helps us identify where we can improve, both in our communication and our customer experience.
— Emma
Customer Support Team Lead
Recommended
Very much enjoyed the experience of uploading my old photos and watching them come to life. Also cancelling the subscription was an extremely efficient, prompt and friendly process. Would highly recommend.
2 juli 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Ms Davies,
Thank you so much for sharing this— it truly means a lot to us. Moments like the one you described are exactly why we created Revive Memories, and hearing that it brought you both joy and tears is the kind of feedback that stays with our whole team.
Thank you again for taking the time to share your story. It’s an honour to be part of moments like this for you and your family.
— Emma
Customer Support Team Lead
Never again !
Never again !! Still waiting for my money back!! Uploaded a photo not got anything but two payments taken totally over £15 disgusting the way this company are ripping people off !! Do not touch this site!! Total scammers!!
22 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I'm sorry to hear about your experience and the frustration this situation has caused. We understand how concerning it is to still be waiting on a refund, and even more so to see a second payment taken in the meantime.
Our intention is never to take payment without providing the service customers expect, and we strive to make our billing process as clear and straightforward as possible. That said, we appreciate your feedback and understand that your experience did not meet your expectations — and that this has not yet been resolved.
We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we'll investigate the matter promptly and fairly, including the two payments and the photo upload issue you mentioned.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Very nasty con
Very nasty con. Avoid this company. My complaint is the same as many others - charged a monthly fee without my knowledge. Was not offered a refund as apparently I ticked to say I understood the conditions. This company needs taking down. If you paid by PayPal then check your payment as it will be set to auto renew and you will need to cancel auto renew with PayPal
30 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I'm sorry to hear about your experience and the frustration this has caused. We understand how upsetting it is to see a charge you weren't expecting, particularly for a recurring payment.
Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would have reviewed when looking into your refund request. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we'll look into the charges on your account promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Very deceptive
Very deceptive, I was put on automatic payments on PayPal although I had no idea about it, I have not authorised it nor did I see anything indicating that when I paid $1 for one photo I would be put on that automatic monthly payment. It is absolutely unethical and a daylight robbery to scam people like that. Even if I wanted to have a dealing with this company in the future, now I never will. Totally disappointed and have started conflict resolution via PayPal as I don't believe that the company will honour my request for an urgent refund. Being an old age pensioner, this is an experience that has been really quite devastating for me.
PS I have managed to get my full refund today, 28 June, after writing to the company concerned, about their unethical methods, also by getting PayPal involved, initially they just didn't want to know and wanted me to deal straight with the vendor, fortunately the vendor had decided to honour their obligation to refund, my letter to them was pretty blunt, at which point PayPal advised me that the case is closed to my satisfaction. I think that PayPal should have better algorithms in detecting scammy automatic payments and notifying their clients about such payments well before they are activated and monies taken out, as surely PayPal must be aware of such scams and should double check with the client if automatic payment is legit.
It does help if one reacts as soon as possible and makes a lot of fuss about it, as one should. I was lucky that my problem was solved on the same day that it occurred, but really, I was the ONE who can take credit for it as PayPal wasn't much help at all.
28 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi there,
I’m sorry to hear about your experience and the frustration this situation has caused, Slavisa, particularly given how distressing this was for you. We understand how concerning unexpected automatic payments can be, especially when they don’t feel clearly disclosed at the time of purchase.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’re glad to hear your refund was processed and that the matter has been resolved. If anything else comes up, please don’t hesitate to email help@revivememories.co and we’ll be happy to help.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Garbage
Garbage! Do NOT pay the $1! Itwas not an error on my end nor was it an overlook of fine print on my end. The business charges 39.90 without you agreeing to it anywhere. All of their replies to other unhappy customers on here is not accurate! They never have tried to resolve my issue! A refund has NOT been given! There business is not restoring memories! Their business is to take money from people without their consent! ZERO STARS!
27 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Jennifer,
Thank you for your message.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations — and that you feel your issue has not yet been resolved.
We’d like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Revive Memories: disappointing
Revive Memories? Disappointing. I too was unexpectedly charged for a monthly membership on the 7th day of a 7 day trial period.
I was notified after the event. The responses to my protest from 'Mary, Your Personal Memories Guide at Revive Memories' met with an explanation of the T&Cs "subscription payments are generally non-refundable once processed". I then saw these reviews and thought much the same as everone else. I then contacted Emma (support team lead ReviveMemories.co') who has responded to other reviews here but so far no reply. It seems that one has to write a negative review for that to happen so here we are. I have even sent an email to 'instant.refund' the site quoted in my payment method, again no joy. Microsoft get a bit of ribbing for their 'are you sure?' notice: it would be considered best practice for Revive Memories.
+++
Received the standard response as can been seen here. I have replied and await the result of the *personal review*.
+++
Reminder sent after one week and another a few days later with no further responses form the 'friendly assistants'. Too busy counting the cash I suppose.
Can but conclude one thing, and as their pockets are deeper than mine, I loose.
18 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Shawn,
I’m sorry to hear about your experience and the frustration this situation has caused, Shawn. We understand how concerning it is to be charged as a trial period ends, especially when you weren’t expecting it, and we’re sorry that our previous response didn’t feel like a real resolution.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations — including the delay in hearing back from me directly.
We’d like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
DON'T WASTE YOUR MONEY.
DON'T WASTE YOUR MONEY.
Paid the£1 trial, got my picture which was ok. and then cancelled the subscription right away. Didn't think anymore about it. 2months later I got an email from them telling me my subscription was due. Started to look into it and they had already taken £39 payment before which I had not recieved a email for. Contacted them right away, no help or explanation. And an email arrived telling me my subscription was closed. But they still took the second £39.
This seems to be a pattern of an unscrupulous company. It's a scam through and through.
Don't get caught out by them.
23 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Carol,
I’m sorry to hear about your experience and the frustration this situation has caused, Carol. We understand how concerning unexpected charges can be, especially when you believed your subscription had already been cancelled.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup and cancellation. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your charges or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Their instagram add is a trap
Their instagram add is a trap. It tugs at the heartstrings of people who lost their loved ones with a $1 sample for a preview. Like most people I didn't see the fine print where they renew your subscription after a 7-Day trial.
15 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi David,
I’m sorry to hear about your experience and the frustration this situation has caused, David. We understand how concerning it can be to be charged after a trial period, especially given the emotional nature of what our service is meant to help with.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your subscription or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
This is outstanding
This was an amazing experience and something I never thought would ever see. If I could afford it, I’d do all my deceased family members. It would bring outstanding joy and tears, of course, to me.
You have created what is a remarkable experience for families…thank you!
22 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Diana,
Thank you so much for sharing this, Diana — it truly means a lot to us. Moments like the one you described are exactly why we created Revive Memories, and hearing that it brought you both joy and tears is the kind of feedback that stays with our whole team.
Thank you again for taking the time to share your story. It’s an honor to be part of moments like this for you and your family.
— Emma
Customer Support Team Lead
Subscribes without consent
I ordered one photo for $1. I thought that was the end of it.Instead, I get an email "welcoming " me to the service and informing me that the company has taken $39.90 from my PayPal account to subscribe me.
I emailed back and clearly stated that I did not want, or consent to, a subscription at any point and want a refund. Their response was telling me I did consent, therefore there will be no refund. This is NOT true!
I am a disabled senior with very limited income and would never have knowingly signed up for this. I saw nothing that would lead me to believe I would be agreeing to a subscription and I'm usually pretty good at catching trickery.
This is an unethical, deceptive company. I still want my refund.
17 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Kathie,
I’m sorry to hear about your experience and the frustration this situation has caused.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your subscription or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
It’s amazing your product brought me…
It’s amazing your product brought me some beautiful memories and some tears can’t thank you enough
21 juni 2026
Review zonder uitnodiging
Antwoord van Revive Memories
Hi Raymond,
Thank you so much for your kind words — that truly means a lot to us.
We’re really glad to hear the product helped bring back beautiful memories for you, even if it was an emotional experience. Being able to help people reconnect with meaningful moments is exactly why we do what we do.
Your feedback is sincerely appreciated, and we’re grateful you took the time to share it.
Warm regards,
Emma
Customer Support Team
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