I ordered my pillow from the company August 10th. First one never arrived, sent to wrong address. Second one is sitting at the post office wanting me to pay shipping though it is supposed to have fre... Toon meer
Bedrijf heeft geantwoord
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I was skeptical, at first, ordering this pillow from a facebook ad.... When I tried it I noticed a difference immediately. My morning pain getting out of bed subsided... However, it was after I ordere... Toon meer
Bedrijf heeft geantwoord
This was the second leg pillow I purchased. The first, from another company, was very uncomfortable and didn’t work for me at all. I decided to try again when I saw the ad from Revoget. The ordering a... Toon meer
Bedrijf heeft geantwoord
Nobody tells you that if you want a REFUND: 1. You will only get a partial refund of about 50% 2. You will get many emails going back and forward with the topic 3. At the end, if you try ship it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Explore our dedication to your restful sleep journey.
Contactgegevens
Verenigde Staten
- hello@revoget.com
- revoget.com
3,0
Gemiddeld
71 reviews
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Poor delivery
I haven't received my pillow yet despite ordering well over 2 weeks ago. No follow ups on delivery. Would not recommend this company if you need goods urgently. Update edit as requested but Revoget - my order did arrive just within their stated timescale but I ordered my cushion on 13/1/25 and it took 6 days to be shipped on 19/1/25 so do remember to add the process time onto the delivery time and don't expect it to be delivered in 7 days. Expect 14 full working days then you won't be disappointed.
30 januari 2025
Review zonder uitnodiging
Antwoord van Revoget
Hi Sue,
Thank you for sharing your experience on Trustpilot. We understand your frustration about the delivery time. As we've communicated, your order is progressing within our standard shipping timeframe for international deliveries.
We're committed to providing excellent service and appreciate your patience during the shipping process.
Best regards,
Revoget Team
Update Edit:
Hi Sue,
We appreciate you updating the review, but we want to clarify that even though it took us a little time to process your order, it was still delivered on time. Even considering the date you placed the order, January 13, 2025, your order was delivered on January 31, 2025. Therefore, from the date you placed the order, exactly 14 business days passed. Considering that our shipments to the UK usually take 7-14 business days from the time they are shipped, your order, which was shipped on January 19, 2025, took only 10 business days. We hope you take this into account to understand that your order was delivered on time as usual.
Best regards
I have receive mine and got the extra…
I have receive mine and got the extra case. It is working for me and no more hip pain but Only one problem took the case off to wash there are no visual instructions on how to get it back on
So quick in replying back to my question and its perfect now I know. Thank you so much
27 januari 2025
Review zonder uitnodiging
Antwoord van Revoget
Hello Gisele,
Thank you for your wonderful review! We're delighted to hear that our Alignment Pillow is helping with your hip pain.
Regarding the pillowcase, we have a helpful tutorial that will guide you through putting it back on: https://bit.ly/3SYSGWT
We appreciate your feedback and hope this tutorial makes things easier for you. Thank you for being a valued customer!
Best regards,
Revoget Team
The pillow is not for me
The pillow is not for me, it gave me neck issues after using and was hot.
After letting me know i can return that stated i would have pay for return fees which coats more than pillow. Disgusting!
26 januari 2025
Review zonder uitnodiging
Antwoord van Revoget
Thank you for sharing your experience. We understand that every person's body is different, and adapting to a new pillow can take time. While this pillow didn't work for you, thousands of our customers have found significant pain relief and improved sleep quality. Our return policy is clearly stated during purchase, and we always aim to be flexible and supportive of our customers' needs. We're committed to helping people find the right solution for their comfort and health.
Ordered leg pillows
Order #order #10456 look it up!
Ordered leg pillows - one sent to Plano, Texas and 2 sent to San Antonio, Texas. Plano received 0n 12-24-2024. San Antonio still not received 01-04-2025.
Several emails back and forth with customer service with generalized cut n paste responses "We understand your concern about not receiving your package before Christmas. We have filed a request to expedite your delivery. While some delays are occurring during this peak season, your package is in transit with no reported issues and should be delivered through normal shipping channels.We are actively working with our shipping partners to ensure all orders reach their destinations as quickly as possible."
No response from last email sent 01-02-2025.
8 december 2024
Review zonder uitnodiging
Antwoord van Revoget
We sincerely apologize for the delay with your second order. Unfortunately, the issue occurred while the package was with USPS, which was beyond our control. As soon as we were notified of this incident, we immediately shipped a replacement order which is currently in transit. We'll make sure this delivery reaches you successfully, just like your first order did.
We truly apologize for this inconvenience. If you'd like tracking information for the replacement shipment, please email us at hello@revoget.com.
I previously submitted a review that…
I previously submitted a review that called this company fraudulent after I found fraudulent charges being put on my credit card with charges going to UPS internet shipping. As I was actually talking to my agent, more charges were rolling in. My bank immediately stopped any of these charges including the one to Revoget. They did respond to my review and kept in touch with me. They denied the fraudulent shipping charges. Today I did received the item ordered. I guess they were unlucky to having received my order the same day someone was having a field day making charges to a shipping company with my credit card!
So obviously they are a legitimate company selling this leg and knee pillow.
As to that item, I haven't tried it yet.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Revoget
Thank you for the update, Susan! 🙏 We completely understand your initial concern about card security - it's so important to be vigilant these days! We're grateful you took the time to share your experience and confirm our legitimacy. We hope you'll find the pillow helpful when you try it! If you need any tips for getting the most comfort from it, just let us know. We're always here to help! 💫
I was hacked by this company and lost $1900
I woke up on Saturday morning to this company running ads inside MY Facebook Ads account. Yes that's right. This company ran $1900 in Ads on our business credit card by hacking into our Facebook Ads account, before we were able to stop them and get them out of our account. We have reported their facebook page and amazon store as fraud, but have still not received any of the money back from Facebook.
Even when I removed them from my facebook account, I logged in only to see them in there again inviting another person to my account.
I think it's clear that this company is a complete scam and is hacking other people's accounts to promote their products.
The owner's of this company should be arrested and banned from all internet platforms.
If you see anything related to "Revoget" near you or your accounts, immediately change all your passwords, remove anyone else from your accounts, and report to Amazon, Facebook and Google.
The company will try to deny this as that’s what scammers do, but I have tons of screenshots of real genuine PROOF!
Oh yeah and I’ve lost almost $2,000 from my bank account and I have screenshots and proof of this also!
If anyone would like to see the screenshots of proof, let me know. There are many!
The fact that this company never tried to rectify this, and instead tries to deny that it happened, shows you exactly who they are.
Buyer BEWARE!
Good luck, this has been a very expensive nightmare for us!
17 oktober 2024
Review zonder uitnodiging
Antwoord van Revoget
Unfortunately, this review does not correspond to any real experience with our store. We have requested order details and customer information to locate them in our database, but they have chosen not to provide this information. This indicates this is not a genuine review from an actual Revoget customer.
We want to be clear - we have never engaged in any of the activities described in this review. We are a legitimate business selling quality products through our official website revoget.com. We take pride in our reputation and would never compromise our customers' trust through fraudulent activities.
We encourage anyone with genuine concerns about our products or services to contact us directly at hello@revoget.com. We are always here to assist our real customers with any issues they may have.
I previously posted about the company…
I previously posted about the company not responding and rectifying the issue of me not receiving my pillow.
They have contacted me and rectified the problem. I have received my replacement item. I want thank the company for resolving this issue.
I have no recieve as of yet of the product....
2 oktober 2024
Review zonder uitnodiging
Antwoord van Revoget
Thank you so much for the update, Shirley! 😊 We're thrilled to hear that we were able to resolve the issue and that you've received your replacement pillow. Your satisfaction is our top priority, and we're glad we could make things right. We hope you enjoy your Revoget pillow and experience the comfort it's designed to provide. If you have any questions or need further assistance as you start using it, please don't hesitate to reach out. Sweet dreams ahead! 💤🛏️
Customer service do not reply Wanted to…
Customer service do not reply Wanted to return as too big and found…
Wanted to return as too big and found it made me really hot. 6 emails to customer set have and never replied !
3 juni 2024
Review zonder uitnodiging
Antwoord van Revoget
We're sorry to hear about your experience, Ann! 😟 We've checked our records and can't find any order or emails under your name. We always aim to respond promptly to all customer inquiries, so this is unusual. Could you please email us at hello@revoget.com with your order details? Include your full name, order number, and the email address you used for correspondence. We'd like to look into this and help resolve your concerns about the pillow size and heat retention. We appreciate your feedback and want to make this right. Looking forward to assisting you soon! 👍
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