Rewards Network Reviews 

Communication is easy with Rewards Network and the analytics help us target an audience.

Restaurant owner here.

My company has worked with Rewards Network for over two years. We love the accessibility to reach new diners, as well as experiencing those that repeat their visits.

This started on 03/14/2024 and it is now 05/14/2024, 2 months later. On 3/14 I received an email advising me that I had earned a reward of $20.56 which would be deposited to my credit card account within 3 days. Now, 2 months later, it still has not been deposited and numerous emails have gone back & forth between myself and "Daisy", the contact at Neighborhood Nosh. At this point, the situation has been "sent up to their "support team" for review. They've had it for over 2 weeks with no resolution. Now it's more of me being the proverbial squeaky wheel to see how long they're going to try and keep my rewards from being disbursed to me.

Update: As Rewards Network has responded to my review saying the issue was resolved I would like to clarify that it has not been resolved to my satisfaction. I was offered points for one out of five restaurant visits that I have asked about. Ironically, the points I received were for the one where I should not have been eligible as the restaurant in question was marked for delivery only, and not for dine in (odd for a coffee shop, but I acknowledge that was my error). I stand by my negative review of the bait and switch tactics of the enticing point offers that seem near impossible to actually collect, and the lack of customer service, except when I posted negative public reviews after months of trying to get simple answers. I regret spending the time to even comment further, but it speaks to my frustration with this company.

I signed up to three different rewards network programs with three different credit cards - the IHG, Hilton, and Marriott dining programs. I tried numerous restaurants that I would not otherwise have gone to, but was happy to try out. However, points never posted. I wrote in using the website forms and did not get replies. After a couple weeks I tried calling customer service to ask about the missing points. And was told to call later. I tried again several more times over the next few months. Although the website says points should post within 10 days I received a different answer each time about why they hadn't and was given different dates for how long it might take (up to six weeks). While the program is free, there is an opportunity cost for not using other programs, like Rakuten, as only one such program can be added to any credit card. To those who get points, congratulations, but I strongly recommend that others considering the program look at better alternatives.

Provides excellent customers to our business

Great customer service. Very friendly service. A great way to promote my business.

A great organization to work with. Provides wonderful exposure for our restaurant

The worst experience I've ever had, it doesn't help at all and there are still countless charges. In my case, as a small restaurant, I was literally treated like nothing. stay away from the promises they said.

We have been working with Rewards Network for a few months now and it has been a very good experience so far.

Friendly staff. Very helpful email marketing suggestions for promos. Great data given back to help our current marketing.

This company is a FRAUD. They partnered with Groupon for their new Groupon+ restaurant cashback program, but forgot to actually set the program up. So, you sign up, register your card, and they don't pay. Another bunch of Millennial/Genz losers. Customer service is all outsourced to foreign scriptreaders. Don't waste your time with these crooks. Note: They also go by the name Neighborhood Nosh. Same fraud

I am a member of the Rewards Network and am very thankful for their membership and all our customers through this network.

Having this additional marketing tool has increased the volume in my restaurant.

Wonderful team, portal / website easy to navigate, extremely easy to communicate with, always a fast response to any questions or concerns!

I've been using Rewards Network for the last year and they have provided as advertised - marketing targeted towards my demographic. They have continued to grow my sales numbers as well as introducing new people to my restaurant. Questions have been answered quickly and they have gone out of their way to show me marketing ideas not thought of. I have recently renewed my program with them and look forward to continuing and growing our relationship. A very important added bonus is the on-line ability to run promotions/specials as well as be provided customer feedback and status.

Rewards Network helps my business grow and care about my progress.

Sarah was great and made it all possible and I look forward to working with her again.

The program has expanded our business and has helped it to grow in the process. Our rep Desiree Sassano has been nothing short of amazing. She has explained the program very well and we feel confident because of. We will certainly continue to use the program,a program we have proudly been using for 4 years now.

aurora was the entire reason i am leaving a rereview. the program itself works great for us and i would recommend it to anyone in the industry but the help that aurora gives is the what turns the experience from a transaction into a relationship.

The support team is helpful and responsive. The traffic that the Rewards Network drives is a difference maker.