This was the second car we have bought from this dealership. Originally we were going to buy an used car, but decided on a new car. Marius Mockus, at Guildford Richmond Motors, helped us go through... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It was great to return to Richmond Motor Group for a new car. We were once again looked after by Marius Mockus who is a very methodical and professional salesman. We leased this time and Marius took t... Toon meer
Bedrijf heeft geantwoord
I recently purchased a car and had the pleasure of dealing with a young salesman Dylan who had only been with the company for one month. Despite being new, his knowledge was impressive. If there was e... Toon meer
Bedrijf heeft geantwoord
Kelly was very good but the overall experience could have been better. Failures with the email system resulted in essential information (eg new car reg number etc) not getting to me. Kelly picked me u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contactgegevens
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, Verenigd Koninkrijk
- 01483 668 303
4,8
Uitstekend
365 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mr Charlie Swayne & Mr Marius
This is Santhosh, an existing happy customer of Mg Hs Exclusive and now new to the Brand New ZS Hybrid plus - Can’t appreciate enough for the efficiency Mr Marius and Mr Charlie Swayne got. Kudos to both and his excellent team in getting the deal done right from the scratch to the possession. It’s a Wow experience! Kudos Marius.. and Bravo Charlie.!!! I am so glad you guys made my decision process made it easier. Keep up the great work and wish you good luck.!!
10 december 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Hi Bobby, thank you for taking the time to leave such an enthusiastic review! We're thrilled to hear about your positive experience at Richmond MG Guildford and your satisfaction with your new ZS Hybrid Plus. Marius, Charlie Swayne, and the team will be delighted to hear your kind words. We hope you enjoy many happy miles in your new car. Best regards, Richmond MG Guildford.
Kelly was extremely helpful and calm…
Kelly was extremely helpful and calm even if was very busy
10 december 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for your five-star review, Ted. We are thrilled to hear that Kelly provided you with such helpful and calm service, even during a busy time. We will be sure to pass along your kind words to her. Best regards, Richmond MG Guildford.
Great service and love my new car
Great service and love my new car. Charlie is sales was great.
4 december 2025
Antwoord van Richmond Motor Group - MG Guildford
We're so glad you had a great experience and are happy with your new car! Thank you for letting us know about your sales experience.
Kelly Fsith was brilliant
Kelly Fsith was brilliant! We list our dad snd she even had a sympathy card waiting for us when we came to collect our new car. Her customer service was exemplary.
3 december 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Hi Sally, thank you so much for taking the time to leave this lovely comment for Kelly.
James was very helpful from start to…
James was very helpful from start to finish. Would recommend.
26 november 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for your kind review, Kevin. We're delighted to hear that James provided such helpful service throughout your experience. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
Excellent service by James
24 november 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Hi Jake, thank you for your fantastic five-star review! We're delighted to hear about your excellent experience at Richmond MG Guildford and will be sure to pass along your kind words to James. Best regards, Richmond MG Guildford.
No WiFi
No WiFi, No coffee machine. Whilst you wait appointment 2-3hrs !
17 november 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
We appreciate your feedback and time. We regret the lack of amenities and long wait. We'll review your comments to improve our service.
Five stars all round
My experience from arranging to test drive a couple of cars and to driving away my brand new car was a very pleasant one. Marius at Guildford was an absolute pleasure to deal with. He is very knowledgeable and provided a lot of good advice and worked with me to get to a finance option that met my needs. It was refreshing not to be "sold" to by the usual pushy salesmen but instead his calm and friendly nature made me feel like it was my choice rather than a forced one. Marius called 3 weeks early to say the car had arrived and took his time to ensure I was sent all of the paperwork to review before coming in to collect. Upon collection he made sure to go through every detail with me and helped me to set up and run through my new EV car as I hadn't owned one before. He was also conscientious of my time given I popped down to collect during my lunch break. So far I have loved everything about my new car and the MG Group experience and I would highly recommend Guildford and Marius. Thank you Marius once again and I look forward to doing business with you again one day in the future :)
11 november 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Hi C Zaher,
Thank you for sharing your wonderful experience with us and for the 5-star rating! We are delighted to hear that Marius provided such exceptional service and made your car-buying journey so pleasant and stress-free. It’s great to know that his knowledge, calm approach, and attention to detail helped you feel confident and supported throughout the process. We’re thrilled that you’re enjoying your new EV and appreciate your kind recommendation of Richmond MG Guildford and Marius. We look forward to welcoming you back in the future.
Best regards,
Richmond MG Guildford
Absolutely terrible service once they…
Absolutely terrible service once they have your money. The new vehicle developed a fault that they seemed unable to fix, this went on for almost a year with it repeatedly going back in. They never responded to calls or emails, I eventually had to return the vehicle.
Their customer service was absolutely terrible and incredibly frustrating. Vey poor on all levels, it felt like the car sales industy in the bad days. I certainly would never use them again.
16 november 2024
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience.
We take allegations of poor service extremely seriously, as they do not reflect the high standards we set for ourselves across our group.
That said, we’re committed to resolving concerns constructively and would welcome the opportunity to discuss this further. Please get in touch with our customer care team directly at customerservice@richmondmotorgroup.com, referencing your vehicle registration and your name.
We value all feedback and remain committed to ensuring every customer feels fairly treated and fully informed.
Kind regards,
Charlie could not have been more…
Charlie could not have been more helpful providing the details we needed and efficiently arranging test drive.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for your wonderful review and five-star rating, ZIan.
We are delighted to hear that Charlie was so helpful and efficient in arranging your test drive and providing the details you needed.
We will be sure to pass along your kind words.
Best regards, Richmond MG Guildford.
Very professional and informative from…
Very professional and informative from the start up until the purchase.
Would recommend
27 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for the wonderful review and five-star rating, Linda. We're delighted to hear you found our service professional and informative throughout your experience. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
Great experience!
Charlie was excellent and very helpful from the very start. We called and expressed our interest on the MG5 and we collected a week ready in which it was all ready and ready to go. Thank you!
23 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
We're happy to hear that your experience was excellent from the start, and we appreciate you highlighting the helpfulness in getting your MG5 ready within a week. Thank you!
Excellent and friendly service from…
Excellent and friendly service from both James and Charlie.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for your fantastic review and five-star rating, Malcolm. We’re delighted to hear that James and Charlie provided you with excellent and friendly service. Your kind words mean a lot to us, and we’ll make sure to pass on your compliments to them. Best regards, Richmond MG Guildford.
Great Experience
Excellent communication throughout and car ready for delivery before the original delivery date.
Thank you Marius.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Laura. We’re delighted to hear about your positive experience at Richmond MG Guildford, especially with Marius’ excellent communication and efficiency. We hope you enjoy your new car and look forward to welcoming you again in the future!
Exceptional Experience at Richmond MG Guildford!
This is my third MG from Richmond MG and my second HS, and the experience keeps getting better!
I've just picked up my new MG HS Trophy+, and I couldn't be more thrilled. The car itself surpasses all expectations; it’s miles ahead of the previous model in terms of looks, feel, and overall quality.
A massive thank you goes to our salesperson, Marius. From start to finish, he was an absolute professional—friendly, knowledgeable, and genuinely a pleasure to deal with. He made the process seamless and stress-free.
Marius's dedication to excellent service is why we keep coming back to Richmond MG. If you are looking for a new MG, I highly recommend visiting Richmond MG Guildford and asking for Marius; you won't be disappointed!
13 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Hi Zara, thank you so much for your fantastic five-star review! We are delighted to hear that you’re thrilled with your new MG HS Trophy+ and that it has exceeded your expectations. Your kind words about Marius and his professionalism mean a lot to us, and we will make sure to pass along your compliments. It’s wonderful to know that his dedication to exceptional service has made your experience seamless and stress-free. We truly appreciate your continued loyalty and recommendation. Enjoy your new car, and we look forward to welcoming you back to Richmond MG Guildford in the future!
A positive experience
I recently had a test drive of the MG S5, and was served by Marius at the Richmond Guildford branch. Marius accommodated the test drive at a relatively short notice, went through a few finance options and followed up with me. Overall, I was happy with the experience.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
Thank you for your review and five-star rating! We're delighted to hear that you had a positive experience at Richmond MG Guildford. It's great to know that Marius was able to accommodate your test drive on short notice and provide helpful information on finance options. We'll be sure to share your kind words with him. If you have any further questions or need assistance, please don't hesitate to reach out.
Kelly is absolutely wonderful
Kelly is absolutely wonderful. Went above and beyond is helping me with my car purchase.
30 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
We're happy to hear that your car purchase experience was wonderful. We appreciate you taking the time to leave us this great feedback.
James is a real asset for the company
James is a real asset for the company. Really helpful and knowledgeable
30 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
We appreciate your positive feedback! We're happy to hear that our team member was so helpful and knowledgeable. Thank you!
James was really helpful
James was really helpful. He made the whole experience stress free.
24 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
We're happy to hear that the experience was stress-free, and we appreciate your positive feedback. Thank you for letting us know!
Amazing service from kelly
Amazing service from kelly, really helped me through the process.
30 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - MG Guildford
We appreciate you sharing your positive experience! We're so glad we could assist you effectively throughout the process.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.