Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
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Lees wat reviewers zeggen
We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you
Bedrijf heeft geantwoord
Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... Toon meer
Bedrijf heeft geantwoord
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contactgegevens
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, Verenigd Koninkrijk
- 02380 873 888
4,9
Uitstekend
702 reviews
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Excellent place to get your next car…
Excellent place to get your next car from 👌👍😃
Superb service provided!
Jag explained everything in full details and plain terms.
22 november 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had an excellent experience getting your car. We appreciate your positive feedback regarding the superb service and the detailed explanation provided.
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, Derek. We're delighted to hear that you found our staff at Richmond Newmans Suzuki Totton to be friendly and helpful. We look forward to seeing you again soon!
First time getting a car
First time getting a car, wasn’t really sure what questions to ask, how the process worked or anything inbetween
Honestly, Ricky was amazing throughout the whole process. Ensured I knew what was being explained, all my different options, had so much patience when I didn’t know or understand certain things, cracked a couple jokes and remained so professional throughout the process.
Couldn’t put one fault to him - really went the extra mile for us.
Thank you so much Ricky - highly recommend him for support on anyone’s buying process!
8 november 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy to hear that your first car-buying experience was so positive! It's great to know that the support provided was helpful and made the process smooth. We appreciate your recommendation and thank you for your feedback.
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, amybeth.
We are delighted to hear that our team at Richmond Newmans Suzuki Totton provided you with a knowledgeable and thorough experience. We appreciate your feedback and hope to see you again in the future!
Excellent service from start to finish
Excellent service from start to finish. I would definitely recommend
29 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, Margaret. We are delighted to hear that you received excellent service from start to finish. Your recommendation means a lot to us. Best regards, Richmond Newmans Suzuki Totton.
Really helpful staff
Really helpful staff. Explained everything well. Ricky Singh did a great job. Thank you
28 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your wonderful review and five-star rating, Tessa. We’re thrilled to hear you had a positive experience at Richmond Newmans Suzuki Totton. We’ll be sure to pass on your kind words to Ricky Singh and the team. We look forward to welcoming you back in the future!
Ricky Singh
Having just purchased a car from Newmans in Totton I would like to thank Ricky for the outstanding service he provided,his patience and attention to detail were exceptional
Well done and thankyou
Pete Ruffle
27 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your fantastic review, Mr Ruffle. We are delighted to hear about your positive experience at Richmond Newmans Suzuki Totton. Your kind words about Ricky’s outstanding service, patience, and attention to detail mean a lot to us. We will be sure to pass on your praise to him. Wishing you many happy miles in your new car!
Help in finding the car I was looking…
Help in finding the car I was looking for. Got one from another dealer in a couple of days. Liked it so bought it.
The only problem with the purchase was that it was arranged for me to collect it on the Saturday, so to make sure that there were no problems at the garage we paid the deposit before we got there. Only to be told that the payment wasn't on the system as the finance department only works Monday to Friday. This is NOT on any paperwork we had been given. This caused us considerable inconvenience as the car was needed that weekend.
23 oktober 2025
Antwoord van Richmond Motor Group - Suzuki Southampton
Dear Andrew,
Thank you for taking the time to leave us a review and for sharing your experience at Richmond Newmans Suzuki Totton. We're pleased to hear that we could assist you in finding the car you were looking for and that you were happy with your purchase.
However, we sincerely apologise for the inconvenience caused by the payment issue and the delay in collecting your vehicle. We appreciate your feedback regarding the lack of information about the finance department's operating hours, and we will ensure this is communicated more clearly in the future to prevent similar situations.
Thank you for bringing this to our attention, and we hope you are enjoying your new car. If there is anything further we can assist you with, please do not hesitate to get in touch with us at customerservices@richmondmotorgroup.com
Best regards,
Richmond Newmans Suzuki Totton
My purchase from Suzuki was handled smoothly and professionally
My purchase from Suzuki was handled very professionally by Ricky who guided me through the process with courtesy and a smile at all times. This is my second purchase from Richmond Suzuki totton and as in the first this sale went smoothly. Excellent service Suzuki totton.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy to hear that your purchase experience was smooth and professional. We appreciate your continued patronage and are glad you enjoyed your experience. Thank you for your positive feedback.
very nice and professional service and…
very nice and professional service and professional employees
2 oktober 2025
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, Michal. We're delighted to hear you found the service and our employees at Richmond Newmans Suzuki Totton to be professional. We look forward to welcoming you again in the future!
Buying A New Car
Buying A New Car
Right from the start I was dealt with by Mr Jagdeep Bhakar who was very helpful as I had not bought a New car thought the Mobility scheme before.
The procedure was explained and dealt with exceptionally well by him.
I had a problem in collecting the new car but Mr Jagdeep Bhakar offered to pick us up from home which solved the problem. So well done to Him
29 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your fantastic review and five-star rating, Mr Magee. We're delighted to hear about your positive experience at Richmond Newmans Suzuki Totton. It's wonderful to know that Mr Jagdeep Bhakar provided exceptional assistance and went above and beyond to ensure everything went smoothly for you. We’ll be sure to pass on your kind words to him. Wishing you many happy miles in your new car!
Used car purchase from Newmans suzuki
Purchased a used car from Newmans suzuki it was a good experience, the salesman was Ricky Singh he was very helpful, made welcome and guided us through the process
23 september 2025
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your kind review, Philip. We're delighted to hear you had a positive experience at Richmond Newmans Suzuki Totton. It's wonderful to know that Ricky Singh provided helpful and welcoming service throughout your car purchase. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
Good experience buying a used car with…
Good experience buying a used car with Jag, was able to sort out some minor issues with vehicle in short time frame before finalising purchase.
28 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy to hear that your used car buying experience was a good one! We appreciate your positive feedback and are glad we could resolve those minor issues promptly before you finalised the purchase.
Thank you Jag!
Jag was so kind and accommodating! Thank you Jag, am looking forward to many happy years in my new red car!
28 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're so glad that you had such a positive experience! We appreciate your kind words and wish you many joyful years with your beautiful new car.
Got a good deal
Got a good deal. Jag who helped me was great, also the manager in helping get a deal I am happy with.
28 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy you got a good deal! We appreciate your positive feedback regarding your experience and are so glad we could find an agreeable solution for you.
Past and present good service
Already personally had a preference when I went to check out the dealer. Been a past customer, knowing their quality of service swayed me towards further purchase.
Comfortable process, helpful Staff member Jag who, guided me through the process of obtaining my new car and selling my existing one.
Fantastic and informative hand over of new car.
16 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy to hear about your positive experience and that our service quality influenced your decision. It's great to know the process was comfortable, and Jag was helpful in guiding you through your new car purchase. Thank you for the feedback on the informative handover!
Sam is a friendly sales person
Sam is a friendly sales person, nothing was too much trouble and he found out the answers to questions we had if he was unsure. Good brand all going well with car, long may it continue. Happy with purchase.
21 september 2025
Antwoord van Richmond Motor Group - Suzuki Southampton
We're happy to hear that the sales person was helpful and addressed your questions. We're also glad you're enjoying the car and appreciate your positive feedback on your purchase experience.
Antwoord van Richmond Motor Group - Suzuki Southampton
Thank you for your kind words!
Awesome
Jagdeep Bhakar and Sam Beever both professional and friendly. Time will tell if the car holds up - I reckon it will. Thanks chaps!
26 september 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Suzuki Southampton
We appreciate your positive feedback and are so glad that you found our team to be professional and friendly. We hope you enjoy your car for years to come!
Was very happy with the service and…
Was very happy with the service and pleased with my new car highly recommended. Ricky sales was very helpfull and informative.
Made me feel very welcomed and helped choosing the right car .
19 september 2025
Antwoord van Richmond Motor Group - Suzuki Southampton
We're delighted you were happy with our service and your new car! It's great to hear that Ricky was helpful and informative, assisting you in choosing the right car. Thank you!
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