CARBO Reviews 

I have owned my CARBO Model S for almost three years. While I genuinely enjoy the bike itself, my experience with CARBO’s warranty and after-sales support has unfortunately become extremely disappointing.

I have had several warranty-related issues during my ownership. On at least two occasions, my bike was unusable for approximately three months or longer while I waited for replacement parts. Although the issues were eventually addressed, the amount of time it took to receive parts meant that I was unable to use the bike for a significant part of my ownership.

My current experience is even more frustrating. On September 9, I submitted a new warranty/conformity claim regarding significant deterioration and peeling of the coating on the rear hub motor. The bike has been used normally and has always been stored indoors or under cover.

After receiving no response, I followed up on September 16 and specifically requested a substantive response within 5 business days or 7 calendar days. That deadline passed without any response. I subsequently tried to bring the matter to CARBO’s attention again.

As of September 28, almost three weeks after opening the ticket, I have still received no substantive response and the support portal continues to show my ticket as “New.”

I understand that support departments can be busy and that warranty cases can take time to investigate. What I find unacceptable, however, is receiving no meaningful communication at all—particularly given my previous experiences with lengthy delays waiting for warranty parts.

It is unfortunate because I really like the concept of the CARBO Model S and have enjoyed riding it. But a premium product also needs reliable after-sales support, especially when problems prevent or potentially affect continued use of the bike.

I hope CARBO responds to my case and resolves it appropriately. If they do, I will gladly update this review to reflect how the situation was ultimately handled.

The bike stopped working after just 2 years. Ridecarbo couldn't help and does not reply anymore. I'm waiting for a solution for almost one year now. They don't even know what parts they use in their own bikes.
Does anyone know which torque sensor they use? They don't...

The carbo electric bike, bucked me off backwards!! I was stationary, hands on the handle bars and out of thr blue it reared up and threw me off. I needed an ambulance, 8 hours in emergency, end result was a fracture in my scapula. How can I trust this bike!!!!

Great experience dealing with the support team! They provided professional advice that helped me make a wise decision in my journey to revive a used Carbo-X. It now has a new life again. Thank you very much for your professional guidance and support.

I was really surprised by how light the Carbo e-bike felt when I took it out of the box, the carbon fiber frame makes a big difference, much lighter than I expected. It folds up easily in just seconds, ideal for storing in my apartment without taking up much space. The ride is smooth, with the assist feeling completely natural, like a gentle push rather than any jerking motion. Great purchase overall.

I’ve been really impressed with my Carbo Bike. It’s incredibly light, easy to handle, and the ride feels smooth even on longer trips. The build quality shows, everything feels solid and well-designed. I also really appreciated the customer service team, they were patient, attentive, and genuinely helpful from start to finish. Overall, the whole experience felt truly trustworthy and very satisfactory.

Great quality bike, a pleasure to ride, responsive customer support agent. Ali was quick to reach out when I had a minor issue. Planing on doing a roadtrip next summer.

Very good bikes. I just got a second one for my wife. I have been an owner for the past 2years. Very comfortable ride, compact and extremely light for an ebike

I wasn’t sure what to expect when i ordered my CARBO, but after riding for the past few months i love it. Solid build high quality bike and that’s from someone who owned 2 ebikes before. Getting components takes slightly longer than i would have liked, but far better than other ebike brands ive experienced. Cant wait to take it out again when our winter is over.

In March 2024, we purchased two Carbo bikes.
The computer on one of them was defective and the pedal sensor (or the comunication between pedal sensor and motor) on the other one didn't work. Fortunately, the computer issue was resolved quite quickly, if you disregard the long shipping time from China.
The other bike seems to have a more serious problem. The pedal sensor has now been replaced twice, and there is still no solution to the problem. Instead, we are being accused of not providing professional support in solving the problem. That is unacceptable.
Our suggestions as to what the problem might be and that the simplest solution would be to replace the bike have fallen on deaf ears.
I have now been unable to use the bike for a year and a half and a solution is not in sight.
I want to make it clear that I think the Carbo bike concept is very good when it works.
However, good customer service and positive brand loyalty look different to me.
Let's see if we ever get a bike that works.

sales staff (Ali) was extremely helpful with my order and place delivery (we travel/live on a boat) so as to be in a location for delivery

I love my carbo, it’s light and compact and I use it all the time to go to work. I had a great experience interacting with customer service to help me set up and get to know my bike better!
would absolutely recommend it!

Amazing ebike highly recommended!

Hands down, one of the BEST purchase I've done so far! As a person who has daily errands to do around town, this e-bike has made it extremely easy and enjoyable!!!! Love love love, I definitely recommend it.

Ce vélo Carbo X est d'une dangerosité extrême !!!
Le cadre garanti 5 ans qui devrait durer "toute une vie" selon la marque est défectueux.
Chute à 25 km/h car le cadre s'est brisé en deux. Le pliage du vélo carbone est mal conçu.
La conception européenne du vélo reste à prouver... Lorsque l'on cherche sur le site de carbo les conditions générales apparaissent comme suit : Section 18 - Loi applicable "lois du district de Huiyang, Chine"
Aucune garantie constructeur.
Aucune indemnisation.
Marque qui ne devrait pas apparaitre sur le site de la Fnac.

This folding electric bike is a game-changer for convenience and performance. Its compact design makes it easy to carry and store, while the powerful motor ensures smooth, effortless rides. Perfect for commuters and travelers alike!

I purchased this eBike during a Black Friday sale, believing it was a great deal. In reality, it feels like a scam to lure customers into buying a poorly made product with expensive, hard-to-find replacement parts.

The battery post broke unexpectedly, and while it’s covered under warranty, I had to pay a high shipping fee for the replacement. Even worse, it’s been almost a month since I placed the order, and there’s still no shipping date or tracking information. Repeated attempts to contact customer support have only resulted in excuses and vague responses, leaving me without any clear resolution.

The parts for this bike are so overly customized that even simple components, like a seat post clamp, can’t be found in regular bike stores. Instead, you’re forced to order directly from the company, often at a premium cost and with long shipping times. This lack of accessibility adds to the frustration of owning this bike.

The overall build quality is subpar as well. Key components fail easily, and repairs are both expensive and time-consuming. While the Black Friday sale seemed like a great deal at the time, it’s clear now that it was simply a tactic to offload a problematic product.

Unless there are significant improvements to both the bike’s durability and the company’s customer service, I cannot recommend this eBike.

I reviewed many ebikes before making the Carbo purchase and am very pleased with the workmanship and performance. This is my first electric bike, and specifically was looking for the lightest folding model. I did find that getting the bike into the U.S. was not a good experience. Upon receipt the content of the box appeared to have been tampered with and the padding was torn and removed and the accessories were strewn in the bottom of the shipping container. Since there was no local dealer near me, the only option was to ship. Love the bike, but next time I'll definitely go to a dealer.

We really like the bike. It rides nicely, and we have had no problems with it. I also would complement the staff at Carbo as they are helpful and knowledgeable

Bought in April 2022 and ridden on city roads, on a short 20 min commute about twice a week. Not including the free in-warranty repair I have had to buy £549 worth of replacement parts so far. I have had the torque sensor replaced twice, controller once, battery cable once - all of which due to failure of unreliable parts rather than my doing. All the other fixtures on the bike are bad quality and cheap. Front light bracket is soft plastic and broken, a minor scratch on the screen caused it to break, back wheel makes a crunching sound when it turns now. Shipping for new parts is extremely expensive - adding 4 small screws to my order costs an ADDITIONAL £12 in shipping (just put it in the same box!).

Edit after reply:
1 - didnt say the team didnt help, i said the bike was bad quality
2 - didnt say i paid that, i said that was the price of the items - useful info for someone reading this review. I used discounts and vouchers to make the pain of payment slightly less. Order 1, total $74, order 2 total $253, order 3 total £236. Sorry i was wrong, would cost another buyer $563 to replace the items i have had to.
3 - The torque sensor and controller broke in warranty after 3 months, then after 1.5 years and costs $229 not including shipping. Neither are "minor". If this is normal i will let the reader decide whether this counts as high quality. 2 breaking in less than 2 years sounds bad to me.
4 - didnt buy the screws as i didnt want to pay an extra $15 shipping. dont blame the courier - other online retailers figure out how to put items in the same box and save the customer money. 4 tiny screws with a weight of like 1 gram would have fit in with the other item, its an unnecessary cost. Dont pass the buck

UPDATE - (2 Sep 24) it has been over 2 months since i ordered the latest part that might fix my bike - it has still not come, it has not even been produced by the company yet - my bike has been broken for 4 months now and Carbo has been unable to get it working again..... Review is going from 2 stars down to 1 star.

UPDATE - (24 Sep 24) this is actually getting ridiculous. After producing the part and sending it to me, it has got stuck in customs because Carbo supplied the wrong invoice. Its now 5 months since my bike has been broken.