I had an issue where I couldn’t remove the belt and ended up stripping the threads on the combined belt ring/crank arm. Emailed support and got an email the next day from a very helpful Michelle who... Toon meer
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Lees wat reviewers zeggen
Recently purchased Puma hard tail; only ridden a couple of times so far but very happy with ride/features and especially with price and 23 kg weight (same as my current unpowered MTB). Very easy to p... Toon meer
Super responsive company when emailed questions. Our 2 hardtail e bikes arrived quickly, and were put together easily. Both seem to ride well with the brief test rides I've given them. No instructions... Toon meer
Customer service has been very helpful but it's not enough to overlook the shoddy ebike we purchased from them. Instruction manual was missing from the box and the battery didn't work at all. We were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fun and function are what we stand for. Whether you are going for a weekend cruise, tearing up a trail, or commuting to work or school, we want our top of the line products to take you there with ease and style. IGNITE bridges the gap between an design and performance, with our design and production team working closely together to create the ultimate ride.
Contactgegevens
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australië
- +61 (03) 9020 6076
- ignite@aquilia.com.au
- rideignite.com.au
4,2
Goed
117 reviews
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The all terrain skateboard is a whole…
The all terrain skateboard is a whole lot of fun. Delivery was quick. Im extremely happy with my purchase
7 december 2022
The shipping is very slow
The shipping is very slow, i have tried calling them so i can arange my own courier to pick it up but it is a automated phone service that hangs up on you.
7 december 2022
Good quality
Was a really beauty longboard, you have 3 levels of speed (low/medium/high). This longboard is going faster, you can surfing in the street if you want. I’m really satisfied, thanks a lot Ignite
10 december 2022
It was quick and easy to order
It was quick and easy to order, and a short delivery time
29 november 2022
Good service
7 december 2022
Great board it’s a heap of fun and…
Great board it’s a heap of fun and really smooth to ride. It’s pretty flat where I use it barely any hills and even trying to use light throttle only manage to get max 15km range , be nice if it got closer to the advertised distance
8 december 2022
Great service
Great service. Delivered promptly. Product exactly as described. Manual could be more specific. I am 75yrs and really am enjoying riding this bike
1 december 2022
Insanely fast shipping times
Insanely fast shipping times, the board shipped and delivered to my doorstep within a matter of over a day
30 november 2022
Displeased
No bike. No response to emails. According to the transport company website hasn't even been picked up more than a week after purchase.
Addendum: The transport company website they linked to (Macship) still showed my bike hadn't even been picked up from their warehouse after it had been delivered across country. Perhaps look into that Ignite. The bike arrived only 2 days later than estimated. (pretty good for this time of year) I put it together in an hour and had a ride. I highly recommend the bike.(Glider Urban E-bike) It's great.
6 december 2022
Antwoord van Rideignite
Hi Matthew,
Sorry that your initial experience was not up to our standards or the standards we hold our freight partners to, however I am pleased it has all worked out! I'm glad you are enjoying the Glider, its a ripper!
Any issues or questions in the future don't hesitate to reach out to our friendly support team.
Easy transaction and quick postage
Easy transaction and quick postage. My grandson got his birthday gift on time and loves his scooter to bits
1 december 2022
The eScooter that we received does not…
The eScooter that we received does not work. I’ve contacted your office twice by email and twice by phone and have not received any reply to date. We are not impressed with the lack of service from your company and no assistance with returning the scooter for replacement. If nothing is done about this we will be taking this to either consumer affairs and/or an ombudsman for action.
25 november 2022
Antwoord van Rideignite
Hi Kerry,
Thanks so much for taking the time to send us a review, I'm sorry your experience has not been the best, we are working extremely hard to respond to all emails during this busy time of year. Our customer service team is aware of your issue and it has their highest priority.
We will work with you to ensure the problem is rectified and your experience with IGNITE is a positive one!
Kind regards,
The IGNITE team.
They don't reply to problems
1 december 2022
Antwoord van Rideignite
Hi Warwick,
Thanks so much for taking the time to send us a review, I'm sorry your experience has not been the best, we are working extremely hard to respond to all emails during this busy time of year.
Our customer service team will reach out in the coming days to identify and rectify any issues you might be experiencing.
Kind regards,
The IGNITE team.
Great value for money
Recently purchased Puma hard tail; only ridden a couple of times so far but very happy with ride/features and especially with price and 23 kg weight (same as my current unpowered MTB). Very easy to put flat packed bike together; fully charged in about 3 hrs.
Picked up from Melbourne (Braeside) outlet; minimal staff but friendly & helpful; able to go for test ride before purchasing.
23 november 2022
This is a Christmas present for my…
This is a Christmas present for my granddaughter. Klara hasn't opened it yet.
30 november 2022
miss Lylah
i ordered this scooter for my great granddaughter 3days later it was on our front patio very pleased with this company very fast delivery very trustworthy thank you Rideignite my girl is very happy
15 november 2022
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