Ridgewayfrozen Reviews 

Good service

Having had great difficulty in the past getting Mulberry Madness repashy food for my very fussy gheko it was great to find Ridgeway. Straightforward ordering and delivered as soon as they opened after Christmas.

Never had any trouble with Ridgeway I buy in bulk so everything is still frozen even in the summer I'm buying a incubator so I'll find out what they're electrical items are like last one i bought was a whitepython it lasted two weeks and broke down so stay away from them I'll let people know when I've had it for awhile

Excellent service all round

Always great quality frozen rats and mice , I've used them for years ,never let me down yet, always well packaged

Excellent communication
Delivered on time .
Not damaged
Brilliant will definitely use them again.

I always use Ridgeway for my frozen reptile food.
Its a very easy ordering process. The food is always packaged well... and frozen still.
Always had a good delivery time.
And the prices are really good!

Excellent service as always, thank you

Excellent service as usual, well packaged and speedy delivery.

I have used this company couple of times now and had the same problem each time. First time I was charged 3 times for one order, I received 1 overpayment back but not the second and to this date have still not received it. I did email them and was told to gove it a couple of days. After 3 days i emailed them again but received no reply. The second time stupidly thinking that maybe it was a glitch on the site and hopefully fixed, I decided to try again. This time they took 2 payments and admittedly returned the overpayment immediately, I emailed them to ask could they please fix the site but have heard nothing from them. I have stated to them that I will not buy from them until it is fixed and could they acknowledge my issue, but a month on and i have no contact from them.
This is a shame as I prefer their product to other sources ive used and I would like to stress that their product is excellent, I am just afraid that if I keep using them, there will be more incidents where I dont receive the overpayment back like the first time I used them.

There customer service needs attention!

Came a lot quicker than I expected, very easy to order. Would order from here again!

Purchasing an incubator from here was a stressful experience.
They took too long to reply, too many different staff answering questions with contradictory information. I never knew who I was in contact with making it very confusing. They don’t take phone calls but a quick call could have solved many issues.
I was hoping to purchase more incubators in the future but instead I’m looking elsewhere as I don’t want a repeat of the
stress.

Excellent on time

Never used this company before, but I absolutely will again!
Quick and easy checkout, kept up to date with delivery ect, and enclosures arrived super quickly, well packaged and look great!

Excellent service, I have used countless times
Every delivery is excellent, well packaged and frozen still frozen

Got delivered to a random address in the top of my close. No answer when knocked. I was in all day. Asked for a replacement but was refused

Great service

Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out straight away. Highly recommended.

Time and time again I've used ridgeway frozen and they are fantastic!!