I thought they was very helpful in telling me exactly what i needed and even in telling me how to maximise my claim. Thomas Lodoiska Was always helpful and always very quick with responses if i had up... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chantelle was very friendly whilst always being effective and efficient and getting my tax return done and getting every penny I was due back to myself! I wouldn’t not hesitate to use rift again... Toon meer
Bedrijf heeft geantwoord
Rift go above and beyond every step of the refund journey...Getting the app is a must,shows you up to date what stage your refund is at Excellent from start to finish Plus great aftercare if you hav... Toon meer
Bedrijf heeft geantwoord
Cannot complain, fairly minimal admin needed in my opinion and free money back!! Really happy with RIFT, 5/5 RECOMMEND for to use. I have to give a massive thanks to RONNY @RIFT, constantly progr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contactgegevens
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, Verenigd Koninkrijk
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4,8
Uitstekend
11K reviews
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The RIFT review
Very helpful always would recommend and will always use again in the future
14 augustus 2026
Antwoord van RIFT Refunds
Hi Garry, Thank you for taking the time to leave a review of your experience, we hope that you are enjoying your refund. Kind regards, Edward. Rift
Staff Helpful
Sam was very helpful, he explained the process well and was very quick in getting back to me with any queries. He also was very eager to get my refund moving which helped.
19 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Maddi, thank you so much for your review, we really appreciate it. We are extremely happy to hear that Sam has assisted in making the process easy and quick. We hope that you are enjoying your refund. Kind regards, Edward
They did all the hard work
They did all the hard work, I added a few documents to the website and then all of the other work was done.
14 augustus 2026
Antwoord van RIFT Refunds
Hi Thomas, We're so glad to hear that our efforts made the process easy for you! Thank you for your wonderful feedback. Kind Regards, Sinead
Thank you. Really easy and helpful by the staff.
Got some refund which is really good.
18 augustus 2026
Antwoord van RIFT Refunds
Hi Anasa, We're happy to hear that you received your refund. We appreciate your positive feedback. Kind Regards, Sinead
My customer service mr James
My customer service mr. James was very helpful to and made my experience wonderful
17 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Kemar, We are so happy to hear that our team member provided you with such a wonderful experience. We appreciate your kind words! Kind Regards, Sinead
Great Service
Sam was great. got my refund pretty quickly with the option to get the funds transferred next day due to being a returning customer, would highly recommend rift
17 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Charlie, We're so glad to hear you had a great experience and received your refund quickly, especially with the next-day transfer option as a returning customer. Thank you for your high recommendation! Kind Regards, Sinead
Very straightforward and tax specialist…
Very straightforward and tax specialist Sam was very helpful. I have been a customer for over 5 years and will continue to use RIFT as their service is second to none.
17 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi, We're so pleased to hear you've been a loyal customer for over five years and that our service continues to meet your expectations. We'll be sure to pass on your kind words to Sam! Kind Regards, Sinead
I had a really easy experience with the…
I had a really easy experience with the help of Jaclyn Balavessov, easy straight forward and stress-free
17 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Jack, Thank you for sharing your positive experience. We are delighted to hear that your interaction was straightforward and stress-free, and we appreciate your kind words about our team member. We'll be sure to pass along your feedback. Kind Regards, Sinead
Waited about 4 months in total for…
Waited about 4 months in total for nothing. They can’t do anything without payslips from 24/25 year and it’s impossible to get them all from ex employees
Don’t recommend they hound you with emails and calls
15 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Shaun, I am sorry to hear your concerns. Due to HMRC rules, we are required to request documents such as payslips in order to complete a travel claim. If you would like to discuss this further, please do not hesitate to get in touch. Kind Regards, Sinead
The company was patient
The company was patient, helpful and kept in the loop all the way as this is the second time I’ve used them and will definitely use them again , I’ve asked a few of my friends to give it a try
But yes defo will recommend to everyone
14 augustus 2026
Antwoord van RIFT Refunds
Hi Tony, We're so pleased to hear about your positive experience with us for the second time! It's wonderful that you found our team patient and helpful, and that we kept you informed throughout the process. We truly appreciate you recommending us to your friends and others. Kind Regards, Sinead
I needed help with my refund and the…
I needed help with my refund and the tax specialist i had which was James Pepper was perfect and when i didn’t know what i was doing he talked me through it and made it easy to digest, i would highly recommend them and will definitely be coming back, i’ll be asking for james again.
14 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Taylor, We're so pleased to hear you had such a positive experience with our service. It's wonderful to know our team was able to guide you through the process and make it easy to understand. We truly appreciate your recommendation and look forward to assisting you again in the future. Kind Regards, Sinead
Took way too long also took too much…
Took way too long also took too much money for how much they did
14 augustus 2026
Antwoord van RIFT Refunds
Hi Samuel, We are very sorry to hear that you feel it took too long for your claim to be calculated. At the time you registered to use our services, we were experiencing our busiest period of the year, and customers were advised that the estimated timescale for allocation to a tax specialist was up to 10 weeks. I can see that once your claim was assigned to a tax specialist, it was calculated within 7 days. To help maximise any future claims, I would recommend keeping all receipts where possible or paying by bank card, as bank statements can often be used as evidence to support claims for eligible expenses. If you would like to discuss this further, please do not hesitate to get in touch. Kind Regards, Sinead
As someone who struggles with…
As someone who struggles with technology tasks like rift can become a challenge but thanks to lily the process was made simple and I was able to relax allowing me to focus on what I had to do my end and understand the process she was very understanding and patient would like to just say thanks.
14 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Jake, We are so happy to hear that our team member was able to provide such a positive and helpful experience, making a potentially challenging task simple and understandable for you. We truly appreciate your kind words and thank you for sharing your feedback. Kind Regards, Sinead
Antwoord van RIFT Refunds
Hi Robertas, Thank you for your review. We are thrilled to hear that you found the service quick and easy. We look forward to assisting you in the future. Kind Regards, Sinead
Great result as always
As always, a great experience using RIFT Refunds. Sam was brilliant, sorting everything for me in the space of one day, great customer service.
The more you invest into this system yourself, the easier the process for everyone.
14 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Max, We're delighted to hear you had a great experience and that everything was sorted so quickly for you. We appreciate your kind words about our customer service. Kind Regards, Sinead
Long & length process
Long & length process, I can imagine it’s HMRC side taking a while as they love to do. The ever so brilliant HMRC doing wonderful work as usual, great. But yeah RIFT good work, I dealt with a geeza named Noel Rai I think it was. Really super helpful, polite, and super coherent in what I wanted to hear. More workers like him please. Cheers. All the best.
13 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Josh, We appreciate your feedback and understand that the process can sometimes be lengthy. We're delighted to hear that our team provided excellent service and that your experience was positive. We'll be sure to pass on your kind words. Kind Regards, Sinead
Service was great always chasing things…
Service was great always chasing things up and keeping me in the loop , would recommend highly to everyone who is interested.
12 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Keaton, We're so pleased to hear that our service was great and that we kept you informed every step of the way. We truly appreciate your high recommendation! Kind Regards, Sinead
Went through so fast had to fill in…
Went through so fast had to fill in some questions on the new app give some details and boom the money was in weeks later . Ashley and the team were brilliant. Thanks again
12 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Stuart, We're so glad to hear about your positive experience with our app and the quick processing of your funds. It's wonderful to know our team provided brilliant service. Thank you for your kind words! Kind Regards, Sinead
Sunny rai was extremely helpful and…
Sunny rai was extremely helpful and efficient
11 augustus 2026
Review zonder uitnodiging
Antwoord van RIFT Refunds
Hi Lawson, We are delighted to hear that our colleague was extremely helpful and efficient. Thank you for sharing your positive experience with us. Kind Regards, Sinead
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