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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service. Received my order within 2 days of ordering. Good quality tea, biscuits are yummy as is with the cakes . Would highly recommend.

Beoordeeld met 5 van de 5 sterren

Been using the doorstep service for a year or so and had a fantastic service, due to a change in circumstances I no longer need this service but I wanted to compliment my door step salesperson Graeme.... Toon meer

Beoordeeld met 5 van de 5 sterren

Wouldn't buy any other tea. My family have always bought Ringtons and nothing else compares. Recently had the wrong order delivered and it was sorted extremely fast. Highly recommend

Beoordeeld met 5 van de 5 sterren

I was given some sample gold tea teabags at this years chatworths country show. It was a good move by Ringtons as we are now a regular customer and just wouldn't dream of buying anything else. we ord... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Theewinkel
  2. Snoepwinkel
  3. Koffiewinkel
  4. Cadeauwinkel

Geschreven door het bedrijf

At Ringtons we sell the freshest tea and coffee as well as biscuits, sweets, cakes, gifts and homeware.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

22K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

Van driver nearly causes accident

Cannot comment on the food but I can your drivers. Approx 07:27 on the Rainford bypass/Rd, Rainford your driver in a fully liveried up van Reg ND72 XGJ nearly caused an accident. Not only did your driver undertake me he then proceeded to turn into my lane as I was accelerating causing me to have to brake to avoid contact. He knew I was there but still preceded to try and bully me off the road. I pulled up along side the driver who was visibly angry ranting at me through the window when he was in the wrong. I think he then remembered he was in a works van and came to his senses slowing down and realising his error. Dangerously driving in this manner is unacceptable never mind in a company van.

14 januari 2026
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thank you for notifying us about this incident. We sincerely regret the experience you had with one of our company vehicles. Safety on the road is extremely important to us, and the behaviour you described is unacceptable.

Please be assured that this matter has been escalated and addressed directly with the relevant manager.

Thank you again for bringing this to our attention.

Kind regards
Team Ringtons

Beoordeeld met 1 van de 5 sterren

Absolutely vile experience from Dave

Absolutely vile experience from Dave. Decided that because we had owed money, he'd become aggressive. Previously had passive aggressive comments from him telling us "his salary had been docked". I went to the door today, prepared to completely pay the balance off, he's shoved a slip through the door, walked off. By the time I get to the door, he's driving off shaking his head and speeds off?

Never had this experience before from Ringtons, defiantly will be telling everyone I know to terminate their accounts locally as a result. I wouldn't want this type of aggressive behavior towards any of my friends/family who use this service.

13 januari 2026
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Good morning, thanks so much for your feedback regarding your recent experience with your salesperson.
Please note that all accounts should be cleared within a reasonable timeframe to ensure smooth service and avoid any inconvenience, thank you for settling your account with Customer Care this morning.

We’re sorry if you felt you were addressed in a rude or inappropriate manner from your salesperson, this is never our intention and has been addressed with management.

If you have any questions or need assistance in the future, please don’t hesitate to contact our Customer Care team.

Thank you for choosing Ringtons.

Warm Wishes
Team Ringtons

Beoordeeld met 5 van de 5 sterren

New porridge and oatie biscuits

Just tried the new porridge, it’s delicious. Will definitely be buying it again and the new oat biscuits are really nice

6 januari 2026
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

We are over the moon to hear you're happy with the porridge! Thank you for your 5* review 😊

Beoordeeld met 1 van de 5 sterren

Robbed

Ordered some chocolate Brazils and also received some as a gift. Absolutely disgusted in the way this product has been reduced in quality and weight, yet still charging £9.99! Will definitely not be ordering any more!

25 december 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.

Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.

Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.

It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.

Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.

If you have any further concerns, please do get in touch.

Kind regards
Team Ringtons

Beoordeeld met 1 van de 5 sterren

If you wish to keep the recipient guessing who it's from use Ringtons

If I could give minus 0 I would. This is the 2nd time I have ordered from Ringtons and the 2nd time they have let me down.
1st time they put the wrong (paid for) message on the gift so the recipient, a business colleague I had never met and barely knew, who wasnt expecting a delivery, didn't know who it was from or even if it really was for them. I was slightly surprised they didn't acknowledge the gift and some considerable time later when speaking with them asked if they'd received it making concerns they may not have owing to postal and courier delivery problems recently highlighted on Consumer & Social Media platforms. Ringtons refunded tbe £1 charge for the Gift Card and credited £5 against future purchases.
I decided after much deliberation to give Ringtons 2nd chance. This time the gift was a Christmas present. I again didn't receive an acknowledgement from the recipient however week after delivery I received an email from Ringtons advising they had discovered there was a problem with their gift card printing machine and the gift card I had paid for hadn't been printed properly. Once again the gift was for a business colleague, once again I had to contact them and once again they were totally oblivious as to who the gift was from.
If you want your recipient to know who the gift is from DON'T use Ringtons

25 december 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. We completely understand your frustration and deeply regret that this situation resulted in your recipients not knowing who the gifts were from, causing confusion and disappointment.

Unfortunately, we experienced a fault with our gift message printer, and this issue was not communicated to us before your order was processed. We tried to proactively send emails to everyone who could have been affected by this matter.

If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.

Thank you again for your honest feedback.

Kind regards,
Team Ringtons

Beoordeeld met 5 van de 5 sterren

Games summit different to all the other…

Games summit different to all the other gambling websites ya can play and have a bit fun with the family see who spins the best car have a laugh I did win on my second time playing but had to go for the biggy £1000 plenty prizes but I love a good gamble and went for it deffo recommend 5*****

1 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shabby gift items

This is the third time I have tried to leave a review and it doesn’t get posted.
Items arrived shabby as were packed too loosely in a big box.
Also emailed you twice but no response.

10 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company. We live in a small village and we have a Ringtons Tea chap that calls around every 4 weeks or so. He is a happy cheery chap and we find the products to be excellent quality and fairly priced. Can 100% recommend them.

25 november 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thank you for your 5* review!😁

Beoordeeld met 5 van de 5 sterren

Excellent customer service

A big thank you to Willow in the Ringtons customer service team and also to David on delivery for going the extra mile to fulfil a special request, it's very much appreciated.
Very happy with my hampers, the contents look lovely and I'm sure they will be well received.

21 november 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thank you so much for your 5* star review! We have passed your kind comments on to both David and Willow. 🥰

Beoordeeld met 2 van de 5 sterren

This is the 3rd time I've written this…

This is the 3rd time I've written this review, two were sent directly to Ringtons, never to be seen again, so I am trying Trustpilot. I've been a customer of Ringtons for quite a few years now and have tea delivered regularly. The product I am reviewing today is their Dark Chocolate Stem Gingers. I've bought these for several years too and also given them as gifts. They are generally only available in the run up to Christmas and I've pestered my salesman for them for a while. A few weeks ago he delivered me 3 boxes and I tried one box. Oh dear! They were not the chocolates I remembered. The box has always contained a selection of some dark and some milk
chocolates with the ginger inside fiery and delicious. The boxes I received this time were 1. Smaller (180g instead of 200g), 2.only contained dark chocolate and 3. the ginger was woody, tasteless and chewy and not hot at all. So disappointing. I shall not buy them again, which is sad for my rounds man who will miss out on the sale. Even worse is the fact that my two reviews are no where to be seen (perhaps because they were only 2 star reviews not 5star) .... Such a shame Ringtons and not up to your usual high standards.

(25.11.25) Having seen your reply to my Ringtons review I have to say I cannot find the two replies you say I should have received from you colleague , they have not come to my email and they are not on your website so I am at a loss.

4 november 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

We’re sorry to hear that the Dark Chocolate Stem Gingers didn’t meet your expectations this time. Our colleague Sharon has already replied to your two previous reviews, but if you’re still unhappy or have any further questions, please don’t hesitate to contact our Customer Care Team on 0800 052 2440.

We truly value all feedback, whether it’s 2 stars or 5 stars, as it helps us improve and maintain the high standards our customers expect.

Beoordeeld met 5 van de 5 sterren

Ideal hamper for gifting

Ordered some Christmas goodies and a hamper as a gift for a relative. Goodies delicious as ever. The hamper is fabulous, the box itself really elevates the gift. Far superior to other big brand hampers in content and overall look.

19 november 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thank you for your 5*review 🥰

Beoordeeld met 5 van de 5 sterren

Ordered a Christmas Hamper

Ordered one of Ringtons Christmas hampers. Arrived quickly, and absolutely delighted with the hamper. The Christmas decorated box is a nice touch as it saves you from wrapping the gift. I thought the price was great for the number of products in the hamper. I showed my sister the hamper and she has ordered two as gifts for family too. Would definitely buy again. A fantastic company, with first class service.

3 november 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Thank you for your 5*review 🥰

Beoordeeld met 1 van de 5 sterren

With not wanting anything lately the…

With not wanting anything lately the delivery driver was very rude when I asked if I could put it on pay later and said I didn't buy anything lately so don't bother coming back to mine I am a Vulnerable Adult and don't expect that being spoke to like I was a child.

20 oktober 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Hello Elizabeth,

Thank you for bringing this matter to our attention. I would like to extend our sincerest apologies. This is not the experience we want any of our customers to have and does not reflect the standards we uphold, please be assured we are committed to addressing this issue with urgency.

In order for us to escalate this to the relevant manager and investigate further, we kindly ask that you contact us either by email at tea@ringtons.co.uk or by telephone on 0800 052 2440 to provide your address details, so we can locate your account.

We are grateful that you have taken the time to share your experience. We will do everything we can to ensure this matter is handled appropriately.

Kindest regards,
Team Ringtons

Beoordeeld met 2 van de 5 sterren

Tray not fit for purpose but negative review not visible

I contacted this company about a tin tray (£5.99) that I purchased. It had a non-slip coating but, on use, the coating sucked up any spills and left stains that cannot be removed. The tray now looks permanently dirty. I contacted the company who offered to refund it if I packaged it up an sent back to them. I explained that I have health issues and doing this would be a problem. I said I did not want a refund just wanted to let them know that this product was not fit for purpose. Heard nothing back but thought I ought to point out this fact on their website to alert others. Now several weeks later I notice that my review is not there - only 5* reviews are showing. Surely this is misleading?

3 september 2025
Review zonder uitnodiging
Logo Ringtons Ltd

Antwoord van Ringtons Ltd

Hello Gillian,

Thank you so much for taking the time to share your experience. We’re really sorry to hear about the issues you encountered and appreciate you bringing this to our attention, as we have now uncovered an issue with our website.

We’ve recently discovered that over 50% of our customer reviews have not been coming through properly to our website. This includes reviews across all ratings, and we understand how misleading that can be. Please rest assured that we are actively working to resolve this issue. We want all feedback, whether it’s 1 star or 5 stars, to be visible online, as it helps us improve and ensures transparency for all our customers.

Your feedback has been incredibly valuable, and we’re grateful you took the time to share it with us.

Kind Regards,
Willow

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