Risecoffeebox Reviews 

196
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

A brilliant gift idea for coffee fans. Have ordered a few times now and the coffee has always been a huge hit with the recipients. Had a small issue this last time with delayed stock affecting delive... Toon meer

Beoordeeld met 5 van de 5 sterren

What wonderful coffee. Tasted gorgeous and fresh full of flavour. That alone is worth re ordering without the free gift in the subscription box. But what a really lovely is this companies attitude to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Received the Christmas advent calendar as a gift. The coffee was great each day and superb variety and tasting note explanations. However, Christmas eve was decaf which was a little disappointing - h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent coffee. I drink decaff which is often the poor relation. Not so with Rise. They give me high quality decaff coffee every time. No chemicals used and I really can taste the difference. On the... Toon meer

Bedrijfsgegevens

  1. Koffiebranders

Geschreven door het bedrijf

At RISE we’re shaking up the coffee industry and raising the bar in what it means to take a more responsible approach to sourcing great quality coffee. We don’t believe great tasting coffee should compromise the wellbeing of people or the planet, so we put those two things first in everything we do to help people feel better about getting their coffee kick. We call it Friendly coffee


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

196 reviews

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3 sterren
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4,7

Alle reviews

(196)

49 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

This subscription is such a scam

This subscription is such a scam. They’ll quickly take your money and sign you up to confusing subscription plans with even more confusing offers that are never as good as they sound and then send you barely enough coffee to make a pot. Tasted like instant. Absolute rip off. CS is terrible too, they couldn’t care less. Avoid.

*in response to their reply. I have received one subscription box from Rise. It had 2 very small bags of coffee beans in and a can of something so sickly sweet it was undrinkable. It was worth a go, but I regret everything. Trying to cancel my subscription was met with clicking through pages and pages of tempting offers until I foolishly caved, clicked one and then was totally scammed. None of the offers work with each other, which is conveniently not stated in the email. I then tried to cancel my order and was told I couldn't and then told I should have read the ts & cs before clicking - THERE WERE NO TERMS AND CONDITIONS TO CLICK IN THE EMAIL. CS refused to listen, gaslit me, tried to fob me off with more offers that I wasn't interested in and then implied I was making the coffee wrong. Appalling service all round. I'd give 0 stars if I could. Still waiting on a refund.

27 mei 2025
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hi Jo, Ben here the founder of RISE coffee. Firstly, we are a small family run business and take our customer service extremely importantly and try to give every customer the best experience. I apologise if you feel you haven't experienced that. You can see from all the reviews below and in how we tried to rectify this directly with you. Myself, Alice and Jen all spoke with you to try to explain the confusion, apologise and resolve and rectify the issue with you. I have taken a look over the correspondence and can see that our customer service team have been super friendly. You had an offer via SKY which had been applied: 30% off your current box + a FREE cafetiere in box 3 offer and Jen offered you £10 off your next box for leaving feedback for us - unfortunately these two offers can not be used in conjunction with each other as per our T&c's and Jen offered to apply the £10 off your next box as you already had 30% off applied. The team tried really nicely to explain this to you but I apologise if this was not clear and I have already made a change on our website to ensure this doesn't happen again.

The coffee you had was enough for 15 cups of coffee and on our site you can choose the quantity of coffee that best suits your needs - the coffee you had was also from two of the best roasters from around the UK, so to hear you thought it tasted like instant is a real shame.

I have also emailed you directly to try to resolve this issue and I hope we can resolve this with you.
We are far from a scam and a genuinely friendly coffee club for coffee enthusiasts.

Have a great day.
Ben

Beoordeeld met 5 van de 5 sterren

Great tasting coffee from people that know their stuff

Rise is fantastic - we have been introduced to great coffee roasters through the boxes. It feels personal and very much handpicked. You can tell a lot of thought and effort goes into selecting the coffee, but most importantly the coffee has been delicious. It is easy to get sucked into nice packaging = great coffee, so Rise is great in that it gives you the best coffee based foremost on taste

1 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Why aren’t you subscribed yet?

I love getting my box every month and trying the coffees out, the best coffee I’ve ever tried was in the first box I got. I order myself a bag occasionally but I still get the rise box because I have never not enjoyed the coffee inside and one day they will pick one that I like even more than the Ethiopian Hunkute 😂

1 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rise coffee

I have got a subscription with rise coffee and Ilove the idea of getting milk with my order aswell .i highly recommend rise coffee ..the flavours are really tasty and refreshing ..i use my aeropress to make my coffee .delicious..

1 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing coffee and service

Their coffee has amazing taste. I used it both for myself and as a gift for my brother and we both loved it! Easy to prepare and amazing results. I had a minor inconvenience with delivery (whish was actually my fault) and the service was amazing. Not only did they solve my problem, they were also very kind about it. Would recommend 100%!!
And by the way. The box is just so nicely packed! I just love it

27 december 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Most coarse coffee I've ever had

Most coarse coffee I've ever had - far too coarse for my French Press.

Everything else in the process was smooth, ordering, payment etc, but the coffee is just tasteless with my French Press. Perhaps some of the other coffee might be much better for my purposes, but for this reason I won't be ordering again.

16 december 2024
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hi Jamie, we are really sorry to hear the grind type was not quite right. We have reached out a couple of times to try to remedy this with you but we haven't heard back. This isn't a complaint we have had before as all the coffee is ground to the exact french press setting in our professional roasters premises, but mistakes can happen! You ordered medium coarse, so super surprised to hear it was too coarse. If you could get back to use we would love to try to put this right.
Alice and Ben

Beoordeeld met 5 van de 5 sterren

Advent calendar made my bf stop quitting coffee

What an awesome company run by the most genuine, nice and supportive team. I had to go back and forth on my advent calendar order (I couldn’t be more of an annoying customer) but Jen from the rise team was so understanding and flexible.I bought my boyfriend the advent calendar and as soon as he saw it he was so excited to open it (he was trying to take a break from coffee but has decided to postpone this to after Christmas because of how good this advent calendar looks). Highly recommend the product and most importantly you’ll always be taken such good care of as a customer as the people behind the product are so great!

25 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love variety, freshness and price!

Generally I've been purchasing my beans from another famous high-street coffee shop and they have been solid. However, recently discovered Rise coffee subscription and it has been a lot of fun.

Just price-wise, Rise box cost a little bit less per 500g of beans compared to the high-street chain I've used previously. Also, I enjoy the fact that I don't need to think too much about what beans I should get next. I enjoy having a variety every month instead of going for the same old. Coffee beans have been roasted freshly and usually about 7-8 days before receiving them which is a perfect amount of time, as coffee beans do need to sit out for about a week after roasting. So that first time I open the bag and smell freshly unsealed beans is wonderful and gets me in the mood for the first cup as I dial in my grinder trying to get the "perfect shot".

Also the box comes with an extra "freebie", which is an iced coffee can or a litre of oat milk etc. And within each box they include a little fold-out, with information and story about this month's coffee beans, where they came from, who roasted them etc. It's little things, but overall a pleasant discovery and journey every month for a very competitive price.

20 november 2024
Review zonder uitnodiging
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Antwoord van Risecoffeebox

Hi Ignas! Thank you so much for this review - you’ve made our day! We are so glad to hear this!! Alice and Ben :)

Beoordeeld met 3 van de 5 sterren

Subscription coffee overpriced and disappointing

Been using the subscription service initially ordered 4 bags per month but received 2 of each coffee so reduced to 2 bags. I was sent a different coffee each month but none of them was particularly to my taste and worth the cost compared to the roasters I use (I enjoy the starter pacts when discovering a new roaster) The coffee seems to favour a particular taste profile which I’m don’t like so I have cancelled it. The free gift treats are not particularly good, bit annoying as I end up wasting them (would prefer an opt out and could potentially reduce the overall price- tier them?) I probably wont use again unless the price is reduced and there any option to opt out of the ‘free’ treat. I have recommended them to friends who enjoy coffee.

I used the service for a few months, using a code for free delivery, my last order I received £10 voucher off. In this I received 2 bags of coffee and some oat milk. The delivery boxes were delivered in good time and I was kept up to date with orders. I have also ordered and received the coffee advent Calendar to try.

14 november 2024
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hi Jamie,
Thanks for the review and leaving us feedback!
We feature two independent specialty roasters each month and the coffee in the box ranges from £10-14 per bag in value BUT we charge £24 which includes the coffee, the treats, the booklet with all the info and the delivery (which costs us £3.95 alone).
The treats recently have included some great brands like Jimmys iced coffee and MOMA oat milk so we are gutted to hear you didn't enjoy them.
We are also gutted to hear you didn't enjoy the coffee either - we have a rigorous process to pick the coffee which also incudes a panel of customer to help us! Some of the roasters recently have included 200 Degrees, Goatherd, Machina, Bear - all of which are fantastic roasters.
Delivery is always free and included and no code needed for free delivery.
If you would be happy to reach out to me, I would love to speak with you and try to resolve this.

Ben & Alice (founders)

Beoordeeld met 5 van de 5 sterren

Delicious surprise monthly 😋

I get a lovely, delicious surprise every month when I receive my Rise coffee ☕ 🙌 it's good to be sipping on ethically sourced coffee aswel! And gets dispatched & delivered very quickly. Highly recommend this company 👌

28 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve been a subscriber for a few months…

I’ve been a subscriber for a few months now, and I can’t recommend this coffee subscription enough! Every delivery feels like a treat.

What really stands out is the convenience. The delivery is always on time and the customer service is top-notch; they’re quick to respond and super helpful with any questions or adjustments to my subscription.

If you’re a coffee lover or just want a hassle-free way to enjoy premium coffee at home, this is the service for you. Five stars all the way!

25 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely Amazing!!

Absolutely amazing company. The coffee is always so so good, freshly roasted and ethically sourced (they only work with independent roasters using direct trade). I've found so many roasters I didn't know about I now buy from while still ordering Rise to keep learning and discovering. I will never never cancel this!

19 oktober 2024
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hi Gabriel, this is so awesome to hear! We are glad you are enjoying your RISE coffee! Ben and Alice

Beoordeeld met 5 van de 5 sterren

LOVE, LOVE, LOVE! 🫶

LOVE, LOVE, LOVE!! 🫶

Just got my box and couldn’t have been more pleased!
Never done such an awesome coffee box before, and can’t wait for my next!
I had to change somthing with my order, so emailed Ben and Alice and they got back to me and got it sorted within the hour!

19 oktober 2024
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hey Josh! We are so glad to hear you loved your box! Just give us a shout if you ever need anything and we will get back to you right away! Thanks so much for the review, Ben and Alice

Beoordeeld met 5 van de 5 sterren

Ordered trial box and paid for…

Ordered trial box and paid for delivery, despite three emails and no reply still haven’t received same and also don’t know how to cancel subscription as they do not reply to queries

Well I eat my words Rise coffee reply and I am very happy with it , looking forward to trying the coffee

14 oktober 2024
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hi Sinead
This is Ben here from RISE coffee, I’m the founder and it is my small business I run with my partner. I have just seen your review come through and wanted to reach out to you right away. I have checked both our inboxes and I can see we sent you an email on the 18th October answering your query and we sent you a link to login to the customer portal to cancel or manage account. Your other email was on Friday evening at 9pm and we generally work Monday to Friday and you left us a 1* review before we had time to respond which is a real shame :(

I have also tried to email you directly just now and it says the inbox is “blocked” - so lot sure what’s happens there and if you are able to send or receive messages?

Would you like me to cancel your subscription for you? I can do that right away if so? Please drop me an email to hello@risecoffeebox.co.uk so I can fix this for you right away.

I’d be happy to do whatever I can to help and resolve this.
Thanks a mill,
Ben & Alice

Beoordeeld met 3 van de 5 sterren

Not for me

Ok idea. But having received the first box of a coffee not to my taste. I realised I can go to Whittards and buy the same quantity of one of my favourites coffees (still over priced) for less than a random offering from rise

5 oktober 2024
Review zonder uitnodiging
Logo Risecoffeebox

Antwoord van Risecoffeebox

Hi Darren, thank you so much for review and the feedback! As a small family business run by myself and my partner Alice we are always keen to hear from people who have tried our service to see how we can continue to improve! Sorry to hear it wasn't for you. RISE is all about discovery and trying new coffee, from new independent roasters from different origins with different tasting notes! If you know what you like and like drinking the same coffee then we may not be for you, which I fully appreciate can be the case. We only feature small artisan coffee brands that freshly roast their coffee to order. The coffee we feature changes every month so keep an eye on whats coming up as it may be something you like in the future. Take care, Ben and Alice

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