UPDATED 04.07 RECEIVED DAMAGED PRODUCT. NO RESPONSE FROM THE COMPANY TO MY REQUEST FOR REPLACEMENT. STOPPING PAYMENT DUE TO DAMAGE AND NO RESPONSE. UPDATED 03.31 Recd phone message 03.30, after leavi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had ordered a lamp from this company. Then I started looking for reviews. They weren't good. I was concerned that I wouldn't get my order after reading them. I emailed them and got an immediate re... Toon meer
Bedrijf heeft geantwoord
i’M SO IMPRESSED WITH THESE SOY WAX DOUGH BOWL CANDLES! tHE ECO-FRIENDEDIENTS AND WOODEN BOWLS MAKE THEM FEEL BOTH NATURAL AND LUXURIOUS. mINE BURNS EVENLY AND SMELLS AMAZING — IT’S NOW MY GO-TO HOME... Toon meer
Bedrijf heeft geantwoord
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- customersupport@riverchicdesigns.com
- riverchicdesigns.com
4,2
Goed
65 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Product was exactly as described
Product was exactly as described. Looks amazing. Wife loves it. Big win
17 april 2026
It was to big for the house but it…
It was to big for the house but it worked great on the patio. Well made...
18 maart 2026
Quality pieces, beautifully made
I received my order timely and absolutely love each piece. I wanted to share with you how lovely the items are. My favorite are the ring stand vases! 🥰
24 maart 2026
Review zonder uitnodiging
Placed order over 2 weeks ago
UPDATED 04.07 RECEIVED DAMAGED PRODUCT. NO RESPONSE FROM THE COMPANY TO MY REQUEST FOR REPLACEMENT. STOPPING PAYMENT DUE TO DAMAGE AND NO RESPONSE. UPDATED 03.31 Recd phone message 03.30, after leaving review, claiming they'll ship this Wed. I'll update again when merch is received. Placed order over 2 weeks ago 03.18, they took payment and haven't shipped the merch. They don't answer the phone, respond to vmail or email messages. Very sketchy. Would not recommend.
16 maart 2026
Review zonder uitnodiging
Antwoord van River Chic Designs
Note: You may want to refer to your bank statement since you were refunded due to us being out of stock. This was sent to you in an email and we have not received any response from you since we notified you of the refund. Your order was placed 8 business days ago - on March 18th (not over 2 weeks ago) , and our current shipping timeframe is 8–10 business days due to a high volume of orders. This timeframe is clearly posted on every product page, shown again at checkout, and included in the order confirmation email.
Your email was sent to us over the weekend when our office was closed. We returned your call on three separate occasions and replied to your email, but have not yet been able to reach you. We also left multiple voicemails at the number you provided requesting you to return our calls, since you will not answer the phone.
We are actively assisting customers throughout the day and respond to all inquiries as quickly as possible. We are happy to speak with you and assist further — please return one of our many calls or contact us during business hours so we can help.
Products are always as beautiful as…
Products are always as beautiful as portrayed and of good quality.
15 februari 2026
Run Forrest Run!!!
If I could give them a negative 4 stars I would. They sent me the wrong item after I waited over 3 weeks to receive the wong order. I immediately returned their and they received it on 2/19 and still have NOT refunded my money. I've filed a complaint with BBB and Shop Pay who is investigating the matter but it can take several weeks.
Their response below stating they have refunded my money is a bold face lie. I've checked my bank account and there's only charges, no credits. I'm now making it my mission to warn people who are thinking of purchasing anything from the to rethink their decision.
6 januari 2026
Review zonder uitnodiging
Antwoord van River Chic Designs
We have already issued your refund, which has been processed on our end. Please refer to your bank for confirmation.
For transparency, this matter was also reviewed by the Better Business Bureau, and they sided with our business after reviewing the full communication history.
When you initially contacted us about receiving the incorrect lantern, we responded in less than one hour — after normal business hours — and immediately offered to send the correct item. Unfortunately, the conversation became hostile with you threatening , including inappropriate language directed toward our owner.
We are a family-owned business and are committed to treating customers respectfully. We also expect that same level of respect in return. Because of the nature of the communication from you, we chose not to continue doing business with you. Anyone that endured the type of language you screamed and the threats you made would state the same thing.
We wish you the best moving forward.
Love my swan container
Love my swan container! So many people commented. Asked where did you find it.
18 december 2025
Antwoord van River Chic Designs
Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your swan planter—it truly is a special piece. We appreciate you taking the time to share your experience and are grateful for your support. We hope it brings charm to your space for years to come.
The metal swan is big and beautiful 😍
The metal swan is big and beautiful 😍. Attached head and neck easily. Very pretty.
18 december 2025
candelabra arms…
I bought candelabra two of the arms were very tightly formed together so once candles in place I had to turn it so it would not look unbalanced like candle colliding person receiving gift senior just smiled 🥺
18 december 2025
Love this piece
Love this piece. Some of the bigger towels are hard to get in and that is the only reason for the 4 stars not 5.
18 december 2025
My home looks magical this Christmas…
My home looks magical this Christmas thanks to River Chic Designs! The tree, ornaments, and garlands exceeded my expectations. Everything is beautiful, well-made, and full of holiday charm.
12 januari 2026
Review zonder uitnodiging
Great Merchant
Ordering was simple; the merchandise was reasonably priced; and the delivery was prompt. It all made for a five star shopping experience.
18 december 2025
River Chic Designs has become my go-to…
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
6 januari 2026
Review zonder uitnodiging
River Chic Designs has become my go-to…
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
5 januari 2026
Review zonder uitnodiging
Great shopping experience!
Great shopping experience!! I ordered two swan planters they were awesome!!!
18 december 2025
Communication is great!
I was very impressed with the amount of communication regarding my purchase. I bought a swan for a friend and she could not be more happy! She said it was the perfect gift.
18 december 2025
Love these cast iron swans
Love these cast iron swans. I'm going to display on the front porch with a plant in the spring.
18 december 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.