Riyatravels.com Reviews 209

Their support team is very helpful had a minor issue with my booking which they rectified very came across very sincere people, thanks

I had a really good experience booking tickets with Riya Travels. Their customer support was very helpful and professional. The whole process was smooth and I didn't run into any issues. I feel confident I can use them again in the future.

Booking flights through them was very straightforward.
Everything was clear and transparent. I received all updates on time, so I had no cause for concern. It's also a good option for newcomers.

I hired them for the family trip and I think they arranged everything quite well. The workers were courteous and accommodating. I found them resourceful, and they planned my entire trip, which made the journey hassle free.

The reservation process was very simple and easy all details were clearly stated from the beginning . Overall a pleasant experience.

The support team was very helpful when I was booking my flight. They suggested the best option based o n my needs. Overall, I had a positive experience.

I booked tickets from Riya Travels for my most recent trip and I found the price to be much lower than on other websites. Their website is very easy to use and the payment process is also very smooth. This is the best for option anyone who wants to book tickets cheaply and hassle-free.

Extremely disappointing experience with Riya Travels.

I have been following up for over 2 months for a refund of ₹1000, and despite multiple emails and reminders, there has been absolutely no response from their finance team.

This is not about the amount, but about the lack of professionalism and basic customer accountability. If such a small issue cannot be handled, it raises serious concerns about how larger transactions are managed.

I would strongly advise others to reconsider before engaging, unless you are comfortable with zero response post-payment.

Very disappointing experience with Riya Travels. As B2B agents, we are the ones generating bookings and business for the company, yet agents are treated with complete disrespect and unprofessional behavior.

Portal access can be blocked without any prior notice, and agents are forced to run behind the company for their own money or credits lying in the portal. Such practices create unnecessary financial pressure and operational issues for agents working honestly in the travel industry.

This kind of unfair trade practice is unacceptable. I would advise fellow travel agents to be cautious while working with this portal. There are many other travel platforms in the market that operate ethically and respect their agent partners.

Terrible at hotel selection. It looks like they don't check the hotels they book. They should be getting good commissions from Foxoso because they only recommend this chain for 3-star.

Booked us in 1-2 star hotels in Delhi, Agra and Jaipur while charging us for 3-star. The hotels lacked hot water, cleanliness and customer service. Fortunately we had a car driver who was excellent and hence our holidays was not a total disaster. They don't reply to feedback emails as well.

They are terrible at hotel selections, tour guide selections and generally a terrible vacation planning company. We were on a month long vacation and decided for Riya Travels to help us with the last 10 days with our trip visiting Kerala. I think their focus is that where they can make the most money on which hotel to book and does not care about the customer experience. Also we asked specifically for an english speaking tour guide and we have a diver whose english is non existence. They ruined the last 10 days of our trip.

Me and my family are highly impressed by the level of support and professionalism provided by Riya Travels esp from Mr Aman...He is very professional and above all a very nice person...I got my flight cancelled and Mr Aman helped me to rebook our flights as per my family requirements...I will highly recommend Riya Travels and Mr Aman for tickets booking.

Amazing service, extremely polite and patient with their work. They always take your queries and find time to look the best tickets for you. Thank you for all your help!

We are extremely satisfied with the Riya travel team who helped us procuring the US visa despite the challenging geo -political scenario globally. The desk staff were organised and handled all the paper work efficiently . Special thanks to Mrs Deepa kelkar and Mr Nikhil for their support and guidance and I would highly recommend them for the services rendered.

I had a great experience with Riya for my singapore travel . G Madhavan 731231 helped me a lot with the smooth visa process

Please avoid this agency at all costs!! I would rate them -5 stars, if I could. Most unprofessional and incompetent team!!

We applied for my parents UK tourist visa and it was an absolute nightmare! Please do take the time to read our experience to avoid you and your family being in our shoes!

We met up with this man named Ashit Christian initially in January and explained to him our situation and that their previous visa were rejected. He assured us that he will be able to reapply and that we could start the application process by the end of February. I returned to the UK with the impression Ashit would assist my parents, at the end of February I contacted him via email requesting to start the visa application process and requested a list of all the documents he will require from us and my parents. He ignored my emails and my parents phone calls and messages. We called the office multiple times requesting for him to call us back, however didn’t hear from him once, the common answer received was that he is busy and will call you back, however that never happened. After a good 2.5 weeks of chasing for a general call back we decided to speak to a manager.

We spoke to a lady named Laxmi who spoke to us saying she was a manager who took up our case.(Please note, her signature stated she was a general consultant and not a manager) anyways, we finally received an email from her requesting for a list of documents from us, which we provided within 2-3 days. Ironically, she went MIA as well until the end of March stopped answering any calls or emails. After a complaint email sent by myself, she emailed back not addressing our concerns but just that she would have a look at our documents.

A constant delay in getting back to us even after us explaining to them our situation and how we were working towards a timeframe for my parents to visit us due to us buying our first house in the UK and that we would like them to be there for our housewarming etc. the team at Riya Ahmedabad showed no signs of urgency or commitment towards our application. In April they filled in an application for me to check over which was filled in with multiple errors. Straight forward information like our home address was inputted incorrectly! Which clearly showed the application was filled in a rush. I personally picked out all the errors and submitted a whole page of corrections and explanations to be amended! Felt like I was doing her job for her. Please note at this stage she hasn’t even addressed the points mentioned in the rejection letters, after promoting her and sending her an email addressing the points myself she put together a justification letter.

I could really put in every detail on this review, however it would take multiple pages up to explain our appalling experience with Riya travels Ahmedabad!

The cherry on top after all that back and forth and months of chasing we finally managed to submit the application and after 2 weeks we received an outcome ((THE VISA WAS REJECTED AGAIN!!!!!!!!!)))

And guess what, the team didn’t have to decency to even address the situation nor bothered to answer our call as we wanted to inform them but they have gone ghost on us again as usual!!!

((((PLEASE AVOID THEM AT ALL COSTS!!!!

This is my 3rd trip with Riya Travels. The air tickets were booked in January for April travel plans. Our Manager's irresponsibility left half of our family stranded at the origin airport as airlines had cancelled the flight resulting in multiple pick up at the destination which was very unexpected for us. Inspite of the error caused by the agency we a group of females and kids were harrased by the Manager Babu Varghese for money which could have been handled on our return. His irresponsibility caused us mental trauma .Also to add on the itinerary was created with lesser sightseeing and ample time spent in the hotels. What a waste of time and money spent. As I had mentioned earlier it's my 3rd trip with Riya Travels, the second went very well .The first too had such irresponsible handling where in ticket had to be re booked personally few hours before the trip commenced. All with the same Manager. Thanks to his lack of accountability we have ended our relationship with Riya Holidays.

Excellent customer service . Staffs were very friendly and Tini was very thorough with every communication and we had our mum’s visa processed very swiftly .

Laboni@Riya travels has booked a few tickets for me over time. She is very courteous and caring and kept all my requests in mind to find the best flights possible. Including placing a wheelchair request for my Dad on my behalf, even if I forgot to mention it for the second booking.
She always returns the call as committed, is efficient and professional.
Thank you Laboni Momin and appreciate the work done by the team at Riya travels.