Charged $43.14 Without Clear Consent — No Response for 3 Weeks
I have been a paying Rize customer for around two years, which makes this experience particularly disappointing.
While setting up the ClickUp integration, I had to use another email address because my Rize and ClickUp accounts use different emails.
Rize sent me an invitation email with an “Accept Invite” button. I accepted it, believing I was simply completing the setup.
There was no checkout page, no $43.14 price displayed, no warning that accepting the invitation would add a paid seat, and no explicit confirmation asking me to approve an additional payment.
Immediately afterwards, Rize charged my card $43.14 for an additional seat.
Both email addresses belong to me. I do not have another employee or team member and I had no intention of purchasing an additional Rize subscription.
I contacted Rize on August 16, 2026 and requested a full refund immediately.
It is now September 7 and, more than three weeks later, I have received no response and no refund.
I was already a loyal paying customer, so I find both the way this additional charge was triggered and the complete lack of support afterwards extremely disappointing.
I have now had to dispute the charge with my card provider.
I will update this review if Rize resolves the issue.